Automotive Service & Parts Employee Evaluations
Ontario
Training The Next Generation Of Automotive Service & Parts Staff To Be Outstanding Leaders
Employee Evaluations are more than just a way of measuring job performance. Self evaluations and performance reviews enables you and your employees to provide a 360-degree feedback while opening up communication channels. Performance evaluations can serve as effective tools for improving employee performance and productivity as well as determining employee developmental needs.
PERFORMANCE GOALS: Encourage team members to identify their personal and business goals
STRENGTHS AND WEAKNESSES: Uncovering possible obstacles preventing them from achieving success
TRAINING AND DEVELOPMENT: Initiate personal and business developmental skills
TEAM BUILDING: Working together boosts confidence, productivity and improves performance
MOST OF ALL: Lets your employees truly shine!
Performance Evaluations Can Be Generic Or Specific To A Team Members Daily Function
Try Combining Some Key Evaluations Specific To Each Departments Profession Along With Generic Questions
Contact Us For A Refined Performance Analysis Chart Designed Specifically For Each Team Member Within The Fixed Operations Department
Here Are A Few Samples You Should Review With Staff Members
Service Consultant Team Member Performance Evaluation
Early Start & Properly Prepared To Greet Customers
Work Area Properly Arranged and Efficient
Review Activity For The Day, Current Specials, Recalls Etc.
Customer Acknowledgement Immediately
Methodical Meet & Greet i.e. Calm, Balanced, Patient
Explains & Perform Walk Around With Customer
Confirms Customer Information & Reviews History
Confirm Pricing on All Services Authorized
Present Recommended Service Suggestions > Sells On Value
Frequency Of Contacting Customer With Updates i.e. 10:00, 2:00, 4:00
Review RO With Customer At Time Of Pick Up
BDC Team Member Performance Evaluation
Early Start & Properly Prepared to Start Work
Work Area Properly Arranged and Efficient
Review Activity For The Day, Any Specials, Recalls Etc.
Scripting Studied and Readily Available
Phone Manners, Follow Scripting, Use Customers Name Often
Confirms Customer Information, Review History
Complete Detailing of Customer Concerns With Probing Questions
Present Recommended Service Suggestions > Sells On Value
Confirm All Recorded Details, Set Appointment Time
Detailed Voice Message Including Current Special Offers
Parts Consultant Team Member Performance Evaluation
Dependability, Works Without Supervision
Detail Oriented i.e. Double Checks Orders & Parts Requests
Actively Cross-Sells Additional Parts
Acknowledges Customer Presences Promptly
Shows Patience With Non-Technical Customers
General Product Knowledge & Ability To Locate Parts
Properly Document Wholesale Customer Purchase’s & Returns
Maintains & Organizes Parts Bins i.e. Levels, Returns…
Service Drive Consulting Performance Analysis Consists Of An Additional 20 Key Evaluations Specific To Service Consultants Daily Procedures
Our BDC Department Performance Analysis Consists Of An Additional 18 Key Evaluations
Parts Consultant Performance Analysis Consists Of An Additional 10 Key Evaluations
EMPLOYEE SELF-EVALUATION & PERFORMANCE REVIEW
| NAME | DATE |
|---|---|
| JOB TITLE | MANAGER |
| DEPARTMENT | REVIEW PERIOD |
PART 1 – TO BE COMPLETED BY EMPLOYEE
PROFESSIONAL DEVELOPMENT & GOALS
Self-Evaluation Questions. Please thoughtfully respond to the following questions for your self-evaluation.
Plan to share your responses with your manager.
| WHAT JOB OR CAREER GROWTH GOALS DO YOU HOPE TO ACHIEVE IN THE NEXT 12 MONTHS? |
|---|
| WHAT ADDITIONAL SUPPORT CAN THIS ORGANIZATION PROVIDE SO THAT YOU CAN ACCOMPLISH THESE GOALS? |
| WHAT ACCOMPLISHMENT AND ACHIEVEMENTS ARE YOU THE PROUDEST OF SINCE YOUR LAST PERFORMANCE EVALUATION? |
| DETERMINE THE COMPONENTS OF YOUR JOB THAT YOU WOULD YOU LIKE TO CHANGE OR ELIMINATE AND WHY? |
| WHAT FIVE CHARACTERISTICS MUST YOUR WORK ENVIRONMENT OR CULTURE HAVE TO MAKE YOU FEEL ENGAGED, ALIVE, EXCITED, AND CONTRIBUTING AS AN EMPLOYEE? |
| WHAT’S ONE WORK-RELATED SKILL WOULD YOU LIKE TO DEVELOP THAT WOULD IMPROVE YOUR PERFORMANCE IN YOUR CURRENT JOB? |
| HOW DO YOU RATE YOURSELF? | 1 = Poor | 2 = Fair | 3 = Satisfactory | 4 = Good | 5 = Excellent | Additional Comments |
|---|---|---|---|---|---|---|
| KNOWLEDGE OF JOB | ||||||
| PRODUCT KNOWLEDGE | ||||||
| QUALITY OF WORK | ||||||
| ATTENDANCE & PUNCTUALITY | ||||||
| INITIATIVE | ||||||
| COMMUNICATION & LISTENING | ||||||
| RELIABILITY & DEPENDABILITY | ||||||
| ADDITIONAL SELF-EVALUATION COMMENTS |
|---|
PART 2 – TO BE COMPLETED BY MANAGER
| HOW DO YOU RATE EMPLOYEE? | 1 = Poor | 2 = Fair | 3 = Satisfactory | 4 = Good | 5 = Excellent | Additional Comments |
|---|---|---|---|---|---|---|
| KNOWLEDGE OF JOB | ||||||
| PRODUCT KNOWLEDGE | ||||||
| WORK OF QUALITY | ||||||
| ATTENDANCE & PUNCTUALITY | ||||||
| INITIATIVE | ||||||
| COMMUNICATION & LISTENING | ||||||
| RELIABILITY & DEPENDABILITY | ||||||
| ADDITIONAL EMPLOYEE EVALUATION COMMENTS |
|---|
VERIFICATION OF REVIEW
BY SIGNING THIS FORM, YOU CONFIRM THAT YOU HAVE DISCUSSED THIS REVIEW IN DETAIL WITH YOUR SUPERVISOR. SIGNING THIS FORM DOES NOT NECESSARILY INDICATE THAT YOU AGREE WITH THIS EVALUATION.
| Employee Signature | Date |
|---|---|
| Manager Signature | Date |
| Next Review Dated |
Download This PDF And Other Great Automotive Resources!
Job evaluations improve an organisations ability to manage people by:
Clarifying employer expectations of employees.
Provides a basis of measuring job performance.
Provides a clear description of job role for job candidates.
Automotive job performance evaluations help your staff better understand the attributes needed for their position to enhance the success of the company.
More Avenues To Help Your Business Excel
Automotive Service Advisor and BDC Training Program is an extensive 4 and 5 day in-dealership course.
Enrollment Packages Available For Entry-Level Staff & Experienced Employees
Our mission is to delivering superior service that’s unique and specific to your organization needs without compromising quality.
With over 35 years of experience; we specialize in all aspects of Fixed Operations support staff needs.
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& Dealers Across Ontario
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Sales are the lifeblood of any organization, and the ability to perform detailed sales analysis can make all the difference between profit and loss.
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