Automotive Service & Parts Employee Evaluations

Ontario

Training The Next Generation Of Automotive Service & Parts Staff To Be Outstanding Leaders

Employee Evaluations are more than just a way of measuring job performance. Self evaluations and performance reviews enables you and your employees to provide a 360-degree feedback while opening up communication channels. Performance evaluations can serve as effective tools for improving employee performance and productivity as well as determining employee developmental needs.

PERFORMANCE GOALS: Encourage team members to identify their personal and business goals

STRENGTHS AND WEAKNESSES: Uncovering possible obstacles preventing them from achieving success

TRAINING AND DEVELOPMENT: Initiate personal and business developmental skills

TEAM BUILDING: Working together boosts confidence, productivity and improves performance

MOST OF ALL: Lets your employees truly shine!

Performance Evaluations Can Be Generic Or Specific To A Team Members Daily Function

Try Combining Some Key Evaluations Specific To Each Departments Profession Along With Generic Questions

Contact Us For A Refined Performance Analysis Chart Designed Specifically For Each Team Member Within The Fixed Operations Department

Here Are A Few Samples You Should Review With Staff Members

Service Consultant Team Member Performance Evaluation

  • Early Start & Properly Prepared To Greet Customers

  • Work Area Properly Arranged and Efficient

  • Review Activity For The Day, Current Specials, Recalls Etc.

  • Customer Acknowledgement Immediately

  • Methodical Meet & Greet i.e. Calm, Balanced, Patient

  • Explains & Perform Walk Around With Customer

  • Confirms Customer Information & Reviews History

  • Confirm Pricing on All Services Authorized

  • Present Recommended Service Suggestions > Sells On Value

  • Frequency Of Contacting Customer With Updates i.e. 10:00, 2:00, 4:00

  • Review RO With Customer At Time Of Pick Up

BDC Team Member Performance Evaluation

  • Early Start & Properly Prepared to Start Work

  • Work Area Properly Arranged and Efficient

  • Review Activity For The Day, Any Specials, Recalls Etc.

  • Scripting Studied and Readily Available

  • Phone Manners, Follow Scripting, Use Customers Name Often

  • Confirms Customer Information, Review History

  • Complete Detailing of Customer Concerns With Probing Questions

  • Present Recommended Service Suggestions > Sells On Value

  • Confirm All Recorded Details, Set Appointment Time

  • Detailed Voice Message Including Current Special Offers

Parts Consultant Team Member Performance Evaluation

  • Dependability, Works Without Supervision

  • Detail Oriented i.e. Double Checks Orders & Parts Requests

  • Actively Cross-Sells Additional Parts

  • Acknowledges Customer Presences Promptly

  • Shows Patience With Non-Technical Customers

  • General Product Knowledge & Ability To Locate Parts

  • Properly Document Wholesale Customer Purchase’s & Returns

  • Maintains & Organizes Parts Bins i.e. Levels, Returns…

Service Drive Consulting Performance Analysis Consists Of An Additional 20 Key Evaluations Specific To Service Consultants Daily Procedures

Our BDC Department Performance Analysis Consists Of An Additional 18 Key Evaluations

Parts Consultant Performance Analysis Consists Of An Additional 10 Key Evaluations

EMPLOYEE SELF-EVALUATION & PERFORMANCE REVIEW

NAME DATE
JOB TITLE MANAGER
DEPARTMENT REVIEW PERIOD

PART 1 – TO BE COMPLETED BY EMPLOYEE

PROFESSIONAL DEVELOPMENT & GOALS

Self-Evaluation Questions. Please thoughtfully respond to the following questions for your self-evaluation.
Plan to share your responses with your manager.

WHAT JOB OR CAREER GROWTH GOALS DO YOU HOPE TO ACHIEVE IN THE NEXT 12 MONTHS?
WHAT ADDITIONAL SUPPORT CAN THIS ORGANIZATION PROVIDE SO THAT YOU CAN ACCOMPLISH THESE GOALS?
WHAT ACCOMPLISHMENT AND ACHIEVEMENTS ARE YOU THE PROUDEST OF SINCE YOUR LAST PERFORMANCE EVALUATION?
DETERMINE THE COMPONENTS OF YOUR JOB THAT YOU WOULD YOU LIKE TO CHANGE OR ELIMINATE AND WHY?
WHAT FIVE CHARACTERISTICS MUST YOUR WORK ENVIRONMENT OR CULTURE HAVE TO MAKE YOU FEEL ENGAGED, ALIVE, EXCITED, AND CONTRIBUTING AS AN EMPLOYEE?
WHAT’S ONE WORK-RELATED SKILL WOULD YOU LIKE TO DEVELOP THAT WOULD IMPROVE YOUR PERFORMANCE IN YOUR CURRENT JOB?
HOW DO YOU RATE YOURSELF? 1 = Poor 2 = Fair 3 = Satisfactory 4 = Good 5 = Excellent Additional Comments
KNOWLEDGE OF JOB            
PRODUCT KNOWLEDGE            
QUALITY OF WORK            
ATTENDANCE & PUNCTUALITY            
INITIATIVE            
COMMUNICATION & LISTENING            
RELIABILITY & DEPENDABILITY            
           
ADDITIONAL SELF-EVALUATION COMMENTS

PART 2 – TO BE COMPLETED BY MANAGER

HOW DO YOU RATE EMPLOYEE? 1 = Poor 2 = Fair 3 = Satisfactory 4 = Good 5 = Excellent Additional Comments
KNOWLEDGE OF JOB            
PRODUCT KNOWLEDGE            
WORK OF QUALITY            
ATTENDANCE & PUNCTUALITY            
INITIATIVE            
COMMUNICATION & LISTENING            
RELIABILITY & DEPENDABILITY            
           
ADDITIONAL EMPLOYEE EVALUATION COMMENTS

VERIFICATION OF REVIEW

BY SIGNING THIS FORM, YOU CONFIRM THAT YOU HAVE DISCUSSED THIS REVIEW IN DETAIL WITH YOUR SUPERVISOR. SIGNING THIS FORM DOES NOT NECESSARILY INDICATE THAT YOU AGREE WITH THIS EVALUATION.

Employee Signature Date
Manager Signature Date
Next Review Dated

Download This PDF And Other Great Automotive Resources!

Job evaluations improve an organisations ability to manage people by:

Clarifying employer expectations of employees.

Provides a basis of measuring job performance.

Provides a clear description of job role for job candidates.

Automotive job performance evaluations help your staff better understand the attributes needed for their position to enhance the success of the company.

More Avenues To Help Your Business Excel

Automotive Service Advisor and BDC Training Program is an extensive 4 and 5 day in-dealership course.

Enrollment Packages Available For Entry-Level Staff & Experienced Employees

SERVICE ADVISOR TRAINING

Effective Sales Procedure
Clear Communication Skills
Product Knowledge

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MANAGERIAL TRAINING

Interpreting Financial Statement
Sales & Expense Forecasting
Effective Communication

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RETURN ON INVESTMENT

Internal Audit Analysis
Fixed Absorption Rate Strategy
Increase Gross Retention

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BUSINESS DEVELOPMENT

Evaluate & Advise Procedures
Customize Schedules & Scripts
Develop Customer Satisfaction

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Our mission is to delivering superior service that’s unique and specific to your organization needs without compromising quality.

With over 35 years of experience; we specialize in all aspects of Fixed Operations support staff needs.

Empowering Independent Establishments
& Dealers Across Ontario

Open mindedness is looking at the same problem as everyone else and thinking something different.

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ROI & CSI SOLUTIONS

Internal Audit Analysis
Measurable Gross Profit Retention
Fixed Absorption Rate Improvement
Pay Plan And Bonus Structure Audit

THE RIGHT TOOLS.
THE RIGHT SOLUTIONS.

Effective Sales Procedures
On-Location & Ongoing Training
BDC, Advisor, Parts, Foreman & Management

ADVISOR & BDC SOLUTIONS

Evaluate & Advise Products
Customize Schedules, Scripts & Guidance
Learn Positive Language Skills
Develop & Measure Customer Satisfaction

Sales are the lifeblood of any organization, and the ability to perform detailed sales analysis can make all the difference between profit and loss.

Employees are a company’s greatest asset – they’re your competitive advantage. Make them feel that they are an integral part of the company’s mission.

Learn how to become your customers’ trusted advisor; increase customer loyalty and reducing turnovers requires a well laid out plan.

Service Drive Automotive Consulting

We’re Listening & Ready To Help

“We see our customers as invited guests to a party, and we are the hosts.
It’s our job to make the customer experience a little bit better.”

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