Automotive Service Consultant Interview Questions

10 Questions You Should Be Asking Your Next Service Consultant

Training The Next Generation Of Automotive Service & Parts Staff To Be Outstanding Leaders

10 GREAT INTERVIEW QUESTIONS

TO ASK YOUR NEXT

SERVICE CONSULTANT CANDIDATES

A. This is a question experienced Service Consultants should expect. Look out for vague or generic answers. Good answers might include a desire to get to know people, or a competitive spirit that compels them to beat their numbers every quarter. Consider whether their answers align with the culture of your business.

A. Both are important and depending on your specific business goals, it may be more important to prioritize sales volume over customer satisfaction. Generally, the most effective Service Consultants are ones who care about meeting the needs of their customers.

A. Farming and hunting are both critical parts of sales, and good candidates should feel comfortable with both. Depending on your specific business needs, though, one might be more important than the other.

A. This shows how well your candidate understands and considers the sales process. It also illustrates how they organize their thoughts and communicate complicated concepts.

A. Rejection is an inevitable part of sales. Great Service Consultants are driven, resilient, and creative. Look for professionals who don’t give up and who are able to adjust their strategies until they find something that works.

A. Good Service Consultants spend more time asking questions than pitching. Look out for open-ended questions that will help a rep thoroughly understand a customers needs.

A. This question should give you some sense of what the professional is like to work with. “Helpful,” “determined,” and “optimistic” are all great qualities in a Service Consultant.

A. The ability to create relevant and engaging content and have an active presence on social channels is increasingly important in modern sales environments. Even if they don’t have experience, good candidates should be willing to experiment.

A. The answer to this question doesn’t have to blow you away. However, the candidate should have some sort of action plan to get started. No matter how much training you provide, it’s still smart to hire a self-starter when you can.

A. The sales landscape is changing quickly, and it’s important for effective Service Consultants to keep up with new trends and tactics in the industry. It’s great if they follow specific sales blogs or have personal role models, but you should also look for professionals who enjoy learning about other fields as well.

Additional Attributes To Look For During The Interview Process:

ROLE:

• Customer Relations
• Sales & Marketing Ability
• Interdepartmental Relations
• Collecting Diagnostic Information
• Value Auditing
• Process Service Information
• Appointment Scheduling

SKILLSETS:

• Adaptability
• Strategic Analysis
• Continuous Improvement
• Customer Enthusiasm
• Sound Judgement
• Organizing and Planning
• Collaborate with Team Members
• Knowledge of Product

PERSONALITY ATTRIBUTES:

• Patience
• Attentiveness
• Cognitive Empathy
• Clear Communication Skills
• Ability to Use “Positive Language”
• Ability to “Read” Customers
• A Calming Presence
• Persuasion Skills
• “WOW” Customer Service

Download This PDF And Other Great Automotive Resources!

You’re Hired! What’s Next?

Visit Automotive Job Descriptions Page And Download

The Service Consultant Job Description.

More Avenues To Help Your Business Excel

Automotive Service Advisor and BDC Training Program is an extensive 4 and 5 day in-dealership course.

Enrollment Packages Available For Entry-Level Staff & Experienced Employees

SERVICE ADVISOR TRAINING

Effective Sales Procedure
Clear Communication Skills
Product Knowledge

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MANAGERIAL TRAINING

Interpreting Financial Statement
Sales & Expense Forecasting
Effective Communication

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RETURN ON INVESTMENT

Internal Audit Analysis
Fixed Absorption Rate Strategy
Increase Gross Retention

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BUSINESS DEVELOPMENT

Evaluate & Advise Procedures
Customize Schedules & Scripts
Develop Customer Satisfaction

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Our mission is to delivering superior service that’s unique and specific to your organization needs without compromising quality.

With over 35 years of experience; we specialize in all aspects of Fixed Operations support staff needs.

Empowering Independent Establishments
& Dealers Across Ontario

Open mindedness is looking at the same problem as everyone else and thinking something different.

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ROI & CSI SOLUTIONS

Internal Audit Analysis
Measurable Gross Profit Retention
Fixed Absorption Rate Improvement
Pay Plan And Bonus Structure Audit

THE RIGHT TOOLS.
THE RIGHT SOLUTIONS.

Effective Sales Procedures
On-Location & Ongoing Training
BDC, Advisor, Parts, Foreman & Management

ADVISOR & BDC SOLUTIONS

Evaluate & Advise Products
Customize Schedules, Scripts & Guidance
Learn Positive Language Skills
Develop & Measure Customer Satisfaction

Sales are the lifeblood of any organization, and the ability to perform detailed sales analysis can make all the difference between profit and loss.

Employees are a company’s greatest asset – they’re your competitive advantage. Make them feel that they are an integral part of the company’s mission.

Learn how to become your customers’ trusted advisor; increase customer loyalty and reducing turnovers requires a well laid out plan.

Service Drive Automotive Consulting

We’re Listening & Ready To Help

“We see our customers as invited guests to a party, and we are the hosts.
It’s our job to make the customer experience a little bit better.”

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