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Intermediate Level , Live Webinar , Manager , Parts Manager , Service Manager ,

Automotive Fixed Operations Manager Master Course – RC

Virtual Automotive Classroom. This is an advanced-level course. Students must have a minimum of two years of experience in the automotive industry before attempting the Automotive Fixed Operations Manager Master Course.
View Course details
Service Drive Automotive Training
  • Skill Level: Advanced
  • Certificate of Achievement: Yes
  • Passing Grade: 60%
  • Downloadable Resources: 25
  • Self-Paced: No
  • Course Access: Lifetime
  • Language: English
  • Video: Live Webinar
  • All Text Course: Mixed
  • Duration: 4 Weeks

WHAT WILL I LEARN?

Same topics as the Automotive Fixed Operations Manager Master Course designed to fast track students with remote classroom training.

  • Step-by-step guide to maximize CP labor rates & repair hours sold
  • See how to make service and parts profitable again
  • CP & matrix labor rate calculation formulas
  • Measuring monthly advisor performance spreadsheets
  • Increase personal development, onboarding & leadership skills
  • Comprehensive financial metrics & profitability lessons
  • Step-by-step guide on inventory control & parts forecasting
  • Maximize parts inventory turns & reduce obsolescence
  • Controlling & troubleshooting obsolescence
  • Comprehensive financial metrics & profitability lessons
  • How to apply matrix, velocity, & gross profit margin correctly
  • Easy to follow automotive service and parts department workflow guide
  • Annual service and parts department sales & expense forecasting spreadsheet
  • Parts and service KPI formulas to measure your shop's monthly performance
  • Earn a automotive Fixed Operations Manager certificate of achievement in 4 weeks

Online Automotive Fixed Operations Manager Course

COURSE DESCRIPTION

The Automotive Fixed Operations Manager Master Course explains everything you need to know to quickly start your automotive fixed ops industry career and become a profitable fixed operations manager.

Before taking your shop forward into the future, you need to understand where it stands financially today. The Fixed Operations Manager Master Course shows managers where to start when they take over the fixed operations department.

Understand what it takes to build sustainable KPI metrics in North American that will make a difference in your shop’s performance.

Your path to a successful manager includes having the right shop tools to increase technician efficiency, productivity, and the effective labor rate. When these same tools break down, it slows down productivity, creates repair order carryover, and can hurt the shop’s CSI. Shop tools and equipment maintenance will no longer be a daunting task. Managers will have a step-by-step guide explaining how to perform routine equipment inspections to avoid future disasters.

The Automotive Fixed Operations Manager Master Course explains how to have just the right inventory balance on-hand to fill daily orders and prevent lost sales is an essential technique every manager needs to know. The course teaches managers to work smarter by expanding their knowledge of inventory controls and implementing daily corrective measuring techniques.

Managers will understand how to sustain healthier parts levels and learn several tricks to reduce obsolescence rates. Understand the best time to phase-in and phase-out parts. Dive deep into the day’s inventory supply rate, and parts fill rate, with easy-to-follow instructions on setting up proper criteria in the DMS and more.

The Automotive Fixed Operations Manager Master Course is your road map to successfully improve your management skills, understand financing, and control your expense accounts.

Master techniques used by successful service managers to accelerate your career in the automotive industry today.

WHO SHOULD TAKE THIS COURSE?

  • Fixed Operations Managers
  • General Managers
  • Service Managers
  • Parts Managers

Requirements

  • This course is for anyone who knows the basics of the service industry and wants to get into a manager’s position but is unsure where to start.
  • If you are comfortable in the automotive industry and have a minimum of three years of managerial experience.
  • Current managers looking to understand the fixed operations department better and wish to grow their knowledge.
  • Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.

Course Content

Expand All
LESSON 1: AUTOMOTIVE FIXED OPERATIONS MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: HOW TO MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY FIXED OPERATIONS MANAGER NEEDS TO MONITOR DAILY
LESSON 5: TRACKING SERVICE ADVISOR KPI’S – TROUBLESHOOTING PROBLEMS AND PROVIDING THE PROPER GUIDANCE TO SELL MORE LABOR
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE DEPARTMENT PAY PLANS
LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENT FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: STEP-BY-STEP GUIDE TO THE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: SERVICE DEPARTMENT SHOP EQUIPMENT & FACILITY MAINTENANCE
LESSON 10: AUTOMOTIVE MANUFACTURER SERVICE WARRANTY POLICIES, YOUR STAFF, AND HOW TO STAY COMPLIANT
LESSON 11: SETTING UP A BUSINESS DEVELOPMENT CENTER (BDC) FOR THE SERVICE DEPARTMENT
LESSON 12: SERVICE DEPARTMENT STANDARD OPERATING PROCEDURE (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 13: THE DIFFERENT SYSTEMS USED TO PURCHASE AUTOMOTIVE PARTS FOR INVENTORY
LESSON 14: EXPLORING EFFECTIVE PARTS INVENTORY MANAGEMENT METHODS, CALCULATIONS, AND REVIEWING MONTHLY INVENTORY REPORTS
LESSON 15: PARTS DEPARTMENT FINANCIAL STATEMENT - EXAMINING INCOME ACCOUNTS AND DEVELOPING A PRICING STRATEGY
LESSON 16: PARTS DEPARTMENT FINANCIAL STATEMENT – REVIEWING EXPENSE ACCOUNTS
LESSON 17: ANNUAL PARTS DEPARTMENT FORECASTING - 3 DIFFERENT WAYS
LESSON 18: PARTS DEPARTMENT EQUIPMENT AND FACILITY MANAGEMENT
LESSON 19: PHYSICAL PARTS INVENTORY WORKFLOW GUIDE
LESSON 20: PARTS DEPARTMENT STANDARD OPERATING PROCEDURES (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 21: HIRING FIXED OPERATION STAFF & TRAINING TECHNIQUES

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

40 Courses

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Automotive Service Manager Course min
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CA $1,599.95

Course Includes

  • 21 Lessons
  • 101 Topics
  • 20 Quizzes
  • Course Certificate

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Service Drive Automotive Training is located in Southern Ontario.  Training automotive stores coast to coast, from British Columbia to Newfoundland and Labrador, for over five years!

Onsite Automotive Training

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