Course Content
LESSON 1: AUTOMOTIVE FIXED OPERATIONS MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: HOW TO MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY FIXED OPERATIONS MANAGER NEEDS TO MONITOR DAILY
LESSON 5: TRACKING SERVICE ADVISOR KPI’S – TROUBLESHOOTING PROBLEMS AND PROVIDING THE PROPER GUIDANCE TO SELL MORE LABOR
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE DEPARTMENT PAY PLANS
LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENT FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: STEP-BY-STEP GUIDE TO THE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: SERVICE DEPARTMENT SHOP EQUIPMENT & FACILITY MAINTENANCE
LESSON 10: AUTOMOTIVE MANUFACTURER SERVICE WARRANTY POLICIES, YOUR STAFF, AND HOW TO STAY COMPLIANT
LESSON 11: SETTING UP A BUSINESS DEVELOPMENT CENTER (BDC) FOR THE SERVICE DEPARTMENT
LESSON 12: SERVICE DEPARTMENT STANDARD OPERATING PROCEDURE (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 13: THE DIFFERENT SYSTEMS USED TO PURCHASE AUTOMOTIVE PARTS FOR INVENTORY
LESSON 14: EXPLORING EFFECTIVE PARTS INVENTORY MANAGEMENT METHODS, CALCULATIONS, AND REVIEWING MONTHLY INVENTORY REPORTS
LESSON 15: PARTS DEPARTMENT FINANCIAL STATEMENT - EXAMINING INCOME ACCOUNTS AND DEVELOPING A PRICING STRATEGY
LESSON 16: PARTS DEPARTMENT FINANCIAL STATEMENT – REVIEWING EXPENSE ACCOUNTS
LESSON 17: ANNUAL PARTS DEPARTMENT FORECASTING - 3 DIFFERENT WAYS
LESSON 18: PARTS DEPARTMENT EQUIPMENT AND FACILITY MANAGEMENT
LESSON 19: PHYSICAL PARTS INVENTORY WORKFLOW GUIDE
LESSON 20: PARTS DEPARTMENT STANDARD OPERATING PROCEDURES (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 21: HIRING FIXED OPERATION STAFF & TRAINING TECHNIQUES
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The Fixed Operation manager course leaves nothing out. It's very detail-oriented and well written. It's also an extensive course too, so prepare to set lots of quiet time aside to complete each lesson. The course helped to grow my understanding of the Fixed Operations department, and I would recommend anyone that wants to improve their skills to take this course.