Automotive Fixed Operations Manager Master Course

The Automotive Fixed Operations Manager Master Course. The Complete Guide To Having A Profitable Service & Parts Department.

WHAT WILL I LEARN?

Online Automotive Fixed Operations Manager Course

COURSE DESCRIPTION

The Automotive Fixed Operations Manager Master Course explains everything you need to know to launch a profitable fixed operations department.

Before taking your shop forward, you need to understand where it stands financially today and how to fix existing problems correctly. The Fixed Operations Manager Master Course shows managers where to start when they take over the fixed operations department.

You will understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance.

Providing your staff with the right tools is critical to fixing common problem areas such as technician efficiency, productivity, and the effective labor rate. With this course, managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

This course provides managers with a step-by-step guide explaining how to perform everything from daily routine tasks to annual forecasting.

The Automotive Fixed Operations Manager Master Course explains how to have just the right inventory balance on-hand to fill daily orders and prevent lost sales is an essential technique every manager needs to know. The course teaches managers to work smarter by expanding their knowledge of inventory controls and implementing daily corrective measuring techniques.

Managers will understand how to sustain healthier parts levels and learn several tricks to reduce obsolescence rates. Understand the best time to phase-in and phase-out parts. Dive deep into the day’s inventory supply rate, and parts fill rate, with easy-to-follow instructions on setting up proper criteria in the DMS and more.

The Automotive Fixed Operations Manager Master Course is your road map to successfully improve your management skills, understand financing, and control your expense accounts.

Master techniques used by successful service managers to accelerate your career in the automotive industry today.

WHO SHOULD TAKE THIS COURSE?

Requirements

  • This course is for anyone with a minimum of two years of managerial experience.
  • Current managers looking to understand the fixed operations department better and wish to grow their knowledge.
  • Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.

Course Content

Expand All
LESSON 1: AUTOMOTIVE FIXED OPERATIONS MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: HOW TO MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY FIXED OPERATIONS MANAGER NEEDS TO MONITOR DAILY
LESSON 5: TRACKING SERVICE ADVISOR KPI’S – TROUBLESHOOTING PROBLEMS AND PROVIDING THE PROPER GUIDANCE TO SELL MORE LABOR
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE DEPARTMENT PAY PLANS
LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENT FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: STEP-BY-STEP GUIDE TO THE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: SERVICE DEPARTMENT SHOP EQUIPMENT & FACILITY MAINTENANCE
LESSON 10: AUTOMOTIVE MANUFACTURER SERVICE WARRANTY POLICIES, YOUR STAFF, AND HOW TO STAY COMPLIANT
LESSON 11: SETTING UP A BUSINESS DEVELOPMENT CENTER (BDC) FOR THE SERVICE DEPARTMENT
LESSON 12: SERVICE DEPARTMENT STANDARD OPERATING PROCEDURE (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 13: THE DIFFERENT SYSTEMS USED TO PURCHASE AUTOMOTIVE PARTS FOR INVENTORY
LESSON 14: EXPLORING EFFECTIVE PARTS INVENTORY MANAGEMENT METHODS, CALCULATIONS, AND REVIEWING MONTHLY INVENTORY REPORTS
LESSON 15: PARTS DEPARTMENT FINANCIAL STATEMENT - EXAMINING INCOME ACCOUNTS AND DEVELOPING A PRICING STRATEGY
LESSON 16: PARTS DEPARTMENT FINANCIAL STATEMENT – REVIEWING EXPENSE ACCOUNTS
LESSON 17: ANNUAL PARTS DEPARTMENT FORECASTING - 3 DIFFERENT WAYS
LESSON 18: PARTS DEPARTMENT EQUIPMENT AND FACILITY MANAGEMENT
LESSON 19: PHYSICAL PARTS INVENTORY WORKFLOW GUIDE
LESSON 20: PARTS DEPARTMENT STANDARD OPERATING PROCEDURES (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 21: HIRING FIXED OPERATION STAFF & TRAINING TECHNIQUES

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

40 Courses

Not Enrolled
CA $1475.00

Course Includes

  • 21 Lessons
  • 101 Topics
  • 20 Quizzes
  • Course Certificate

Ratings and Reviews

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What's your experience? We'd love to know!
John Malani
Posted 3 months ago
Great information

The Fixed Operation manager course leaves nothing out. It's very detail-oriented and well written. It's also an extensive course too, so prepare to set lots of quiet time aside to complete each lesson. The course helped to grow my understanding of the Fixed Operations department, and I would recommend anyone that wants to improve their skills to take this course.

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Ken Turcotte
Posted 3 months ago
Everything you need to know about Fixed Ops

The fixed operation manager course goes to great lengths to explain every detail of running the service and parts department efficiently. It's well written and comes with a great deal of quick reference sheets to help guide managers of any skill level.

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Frank Piccioni
Posted 3 months ago
Got promoted

I took this course because I wanted to move up in position. The parts department lessons were easy to follow and covered a great deal of information. The fixed operation manager course taught me more than I needed to know, and I got the promotion from Service Manager to Fixed Operations Manager.

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Robert Stephenson
Posted 3 months ago
Detailed course

Wow, the fixed ops course covers a lot of ground, be prepared to spend some time on it. The fixed ops course is very detailed, and I would recommend it to everybody trying to learn about service and parts management to take this course. It will pay dividends.

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