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Automotive Sales & Service BDC Essentials Course​

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  1. LESSON 1: AUTOMOTIVE SALES & SERVICE BDC – BDM COURSE INTRODUCTION
    Automotive Sales & Service BDC – BDM Course Introduction
  2. LESSON 2: ESSENTIAL BDC AND BDM STEPS TO TAKE PROPER CARE OF AUTOMOTIVE SALES LEADS
    Essential BDC and BDM Steps To Take Proper Care Of Automotive Sales Leads
    7 Topics
    |
    1 Quiz
  3. LESSON 3 BDC: EVERYTHING A BDC REPRESENTATIVE NEEDS TO KNOW ABOUT AUTOMOTIVE SERVICE REPAIR ORDERS
    Everything A BDC Representative Needs To Know About Automotive Service Repair Orders
    7 Topics
    |
    1 Quiz
  4. LESSON 4: FEATURES, BENEFITS, AND SELLING POINTS OF EACH SERVICE MAINTENANCE ITEM FOR BDC REPRESENTATIVES
    Features, Benefits, And Selling Points Of Each Service Maintenance Item For BDC Representatives
    8 Topics
    |
    1 Quiz
  5. LESSON 5: BREAKDING DOWN THE NEW CAR FACTORY WARRANTY FOR BDC REPRESENTATIVES
    Breaking Down The New Car Factory Warranty For BDC Representatives
    10 Topics
    |
    1 Quiz
  6. LESSON 6: UNDERSTANDING AUTOMOTIVE SERVICE CUSTOMER AND PERSONALIZING THE SALES EXPERIENCE BDC REPRESENTATIVES
    Understanding Automotive Service Customer And Personalizing The Sales Experience BDC Representatives
    2 Topics
    |
    1 Quiz
  7. LESSON 7: GROWING A BDC REPRESENTATIVES SOFT SKILLS AND SCHEDULING APPOINTMENTS
    Growing A BDC Representatives Soft Skills And Scheduling Appointments
    7 Topics
    |
    1 Quiz
  8. LESSON 8: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY AS AN AUTOMOTIVE BDC OR BDM
    How To Tackle Challenges In The Automotive Industry As An Automotive BDC Or BDM
    4 Topics
    |
    1 Quiz
  9. LESSON 9: MEASURING BUSINESS DEVELOPMENT KPI'S & FORECASTING AS AN AUTOMOTIVE BDM
    Measuring Business Development KPI’s & Forecasting Metrics As A Automotive BDM
    2 Topics
  10. LESSON 10: BUSINESS DEVELOPMENT SCRIPTS & TEMPLATES FOR AUTOMOTIVE BDC REPRESENTATIVES
    Business Development Scripts & Templates For Automotive BDC Representatives
    16 Topics
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Quiz 1 of 7

Lesson 2 Quiz: Essential BDC and BDM Steps To Take Proper Care Of Automotive Sales Leads


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You can take the quiz as many times as you want. The minimum grade to pass is 60%. However, the grade earned on the last quiz attempt counts as the final grade.