Automotive Sales & Service BDC Course​ – B01

The Automotive Sales & Service BDC - BDM Course​ is a blended learning program. Students attend virtual classes every third day to ensure everyone clearly understands their role as an automotive sales and service BDC representative or as a BDM. The course explains everything an automotive BDC or BDM employee needs to know to start improving your automotive sales retention today. Spring Semester

Course Content

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LESSON 1: AUTOMOTIVE SALES & SERVICE BDC - BDM COURSE INTRODUCTION
LESSON 2: ESSENTIAL BDC AND BDM STEPS TO TAKE PROPER CARE OF AUTOMOTIVE SALES LEADS
LESSON 3 BDC: EVERYTHING A BDC REPRESENTATIVE NEEDS TO KNOW ABOUT AUTOMOTIVE SERVICE REPAIR ORDERS
LESSON 4: FEATURES, BENEFITS, AND SELLING POINTS OF EACH SERVICE MAINTENANCE ITEM FOR BDC REPRESENTATIVES
LESSON 5: BREAKING DOWN FACTORY WARRANTY FOR BDC REPRESENTATIVES
LESSON 6: UNDERSTANDING AUTOMOTIVE SERVICE CUSTOMER AND PERSONALIZING THE SALES EXPERIENCE BDC REPRESENTATIVES
LESSON 7: GROWING A BDC REPRESENTATIVES SOFT SKILLS AND SCHEDULING APPOINTMENTS
LESSON 8: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY AS AN AUTOMOTIVE BDC OR BDM
LESSON 9: MEASURING BUSINESS DEVELOPMENT KPI'S & FORECASTING AS AN AUTOMOTIVE BDM
LESSON 10: BUSINESS DEVELOPMENT SCRIPTS & TEMPLATES FOR AUTOMOTIVE BDC REPRESENTATIVES

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

40 Courses

Not Enrolled
This course is currently closed

Course Includes

  • 10 Lessons
  • 63 Topics
  • 7 Quizzes

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