Automotive Sales & Service BDC Essentials Course (GS)
Attention Government-Sponsored Students
Course Registration Notice: Government-sponsored students must complete the enrollment form first to qualify. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.
- Skill Level: Beginner
- Certificate of Achievement: Yes
- Passing Grade: 60%
- Duration: 8h 0m
- Downloadable Resources: 12+
- Bonus Resources: 30+ Scripts
- Self-Paced: Yes
- Course Access: Lifetime
- Language: English
- Video: No
- All Text Course: Yes
WHAT WILL I LEARN?
- Step-by-step inbound phone & internet lead nurturing
- Outbound sold, lease, & service customer contact workflow
- Routine sale & service BDC/BDM tasks, contact frequency & metrics
- CRM maintenance & troubleshooting
- Understand how to become an active listener & ask open-ended questions
- Easy to follow automotive BDC & BDM daily workflow cheat sheets
- Annual BDC forecasting for sales and service departments
- Measure monthly BDC call & sales performance rates
- Over 30+ automotive BDC scripts for sales & service
- Downloadable KPI & forecasting spreadsheets
- Earn a BDC certificate of achievement in 7 hours
Online Automotive Sales & Service BDC Course
COURSE DESCRIPTION
Interested in becoming an automotive BDC or BDM? The Automotive Sales & Service BDC Essentials Course explains everything you need to know to start your automotive industry career quickly. A personal road map to successfully improve your customer service soft skills and build up confidence. You’ll have a greater knowledge of core BDC and BDM sales techniques.
The automotive BDC – BDM program teaches you how to maintain an automotive business development center from the ground up. Early on, you will gain in-depth knowledge, from responding to leads, greeting customers the right way, maintaining a high level of service, and following up with vehicle purchases or repairs. Each lesson is loaded with word tracks BDC representatives use every day to make you sound like a customer service superhero and schedule more appointments in the automotive industry.
The step-by-step workflow cheat sheet contains everything a BDC and BDM needs to know what tasks need to be completed each day, what metrics to follow, and how to forecast vehicle sales or service calls. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per appointment.
Master techniques used by successful automotive BDC or BDM and accelerate your career in the automotive industry today!
WHO SHOULD TAKE THIS COURSE?
- Inexperienced Individuals
- Existing BDC & BDM
- Existing Dealership Employees
- Anyone Who Loves Cars
- Enjoys Talking To People
- Wants To Work In Sales
REQUIREMENTS
- This course is for anyone looking for a career in the automotive industry but is unsure where to start.
- No previous BDC experience or automotive knowledge is required.
- Everything in this course is made as simple as possible and is for anyone with limited or no prior knowledge of the automotive industry.
Course Content
LESSON 1 BDC: AUTOMOTIVE SALES & SERVICE BDC - BDM COURSE INTRODUCTION
Course Content
About Instructor
Course Includes
- 10 Lessons
- 63 Topics
- 7 Quizzes
- Course Certificate
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