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Automotive Service Advisor Course - SA02

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  1. LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE

    Automotive Service Advisor Course Introduction
  2. LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
    How To Cross-Sell Additional Service Maintenance Items
    8 Topics
    |
    1 Quiz
  3. LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT SERVICE REPAIR ORDERS
    Everything You Need To Know About Service Repair Orders
    6 Topics
    |
    1 Quiz
  4. LESSON 4: BREAKING DOWN NEW VEHICLE FACTORY WARRANTY
    Introduction To New Vehicle Factory Warranty Policy & Procedures
    10 Topics
    |
    1 Quiz
  5. LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR AUTOMOTIVE SERVICE ADVISORS
    Customer Service Essentials For Automotive Service Advisors
    5 Topics
    |
    1 Quiz
  6. LESSON 6: HOW SERVICE ADVISORS CAN TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
    How Service Advisors Can Tackle Challenges In The Automotive Industry
    4 Topics
    |
    1 Quiz
  7. LESSON 7: AUTOMOTIVE SERVICE ADVISOR CUSTOMER CONSULTATION STEPS
    Automotive Service Advisor Customer Consultation Steps
    9 Topics
    |
    1 Quiz
  8. LESSON 8: THE MOST EFFECTIVE SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
    The Most Effective Service Advisor Sales Process & Closing Techniques
    9 Topics
    |
    1 Quiz
  9. LESSON 9: COMPLETING THE SERVICE VISIT - THE SERVICE VEHICLE DELIVERY PROCESS WORKFLOW
    Completing The Service Visit - The Service Vehicle Delivery Process Workflow
    2 Topics
    |
    1 Quiz
  10. Lesson 10: HOW TO REACH YOUR SALES GOALS WITH SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
    How To Reach Your Sales Goals With Service Key Performance Indicators (KPI’s)
    2 Topics
    |
    1 Quiz
  11. LESSON 11: THE ULTIMATE SERVICE ADVISOR WORKFLOW QUICK REFERENCE GUIDE
    The Ultimate Service Advisor Workflow Quick Reference Guide
    4 Topics
  12. LESSON 12: SCHEDULING SERVICE APPOINTMENTS & CALL SCRIPTS HANDBOOK
    Scheduling Service Appointments & Call Scripts Handbook
    11 Topics
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Everything You Need To Know About Repair Orders

Course Highlight:

  • Learn the three C’s of repairs
  • How to record customer complaints
  • Using operation codes to record complaints
  • The different types of service invoices
  • Automotive technicians and their skill level
  • Using the DMS labor time guide
  • Understanding the VIN

 

Learning Objective:

This chapter will examine the mechanic’s repair orders and how they apply to you while documenting customer complaints. The three C’s of service invoices, starting with the customer “Complaint” and how technicians complete the two other C’s: “Cause” and “Correction” to complete the repair loop.

You’ll learn about the three types of repair orders (customer pay, warranty, and internal) Plus, review fleet maintenance companies, goodwill, and inter-department repairs.

The service shop consists of varying skill level technicians, and it can be intimidating to employees new to the automotive industry. This section explains each technician’s skill level and the type of repairs they can perform.

Finally, you’ll get to find out about operation codes and labor time guides. What they are, why you should use them, and how they can make your job easier.