Automotive Service Advisor Course – SA04
The Automotive Service Advisor Course is a blended learning program. Students attend virtual classes every third day to ensure everyone clearly understands their role as an automotive service advisor.
Winter Semester
Course Content
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT SERVICE REPAIR ORDERS
LESSON 4: BREAKING DOWN NEW VEHICLE FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR AUTOMOTIVE SERVICE ADVISORS
LESSON 6: HOW SERVICE ADVISORS CAN TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: AUTOMOTIVE SERVICE ADVISOR CUSTOMER CONSULTATION STEPS
LESSON 8: THE MOST EFFECTIVE SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: COMPLETING THE SERVICE VISIT - THE SERVICE VEHICLE DELIVERY PROCESS WORKFLOW
Lesson 10: HOW TO REACH YOUR SALES GOALS WITH SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: THE ULTIMATE SERVICE ADVISOR WORKFLOW QUICK REFERENCE GUIDE
LESSON 12: SCHEDULING SERVICE APPOINTMENTS & CALL SCRIPTS HANDBOOK
About Instructor
Not Enrolled
Course Includes
- 12 Lessons
- 70 Topics
- 9 Quizzes
- Course Certificate
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