Automotive Service Advisor Course - SA04
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LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
Automotive Service Advisor Course Introduction -
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMSHow To Cross-Sell Additional Service Maintenance Items8 Topics|1 Quiz
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Different Types Of Engine Maintenance Services
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Powertrain System Maintenance Services
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Brake System Maintenance Services
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Wheel & Tire Maintenance Services
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Other Types Of Vehicle Maintenance Services
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Selling Vehicle Detailing Services
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Your Cross-Selling Additional Service Maintenance Checklist
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Educating Customers On Proper Vehicle Maintenance
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Different Types Of Engine Maintenance Services
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LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT SERVICE REPAIR ORDERSEverything You Need To Know About Service Repair Orders6 Topics|1 Quiz
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LESSON 4: BREAKING DOWN NEW VEHICLE FACTORY WARRANTYIntroduction To New Vehicle Factory Warranty Policy & Procedures10 Topics|1 Quiz
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LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR AUTOMOTIVE SERVICE ADVISORSCustomer Service Essentials For Automotive Service Advisors5 Topics|1 Quiz
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LESSON 6: HOW SERVICE ADVISORS CAN TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRYHow Service Advisors Can Tackle Challenges In The Automotive Industry4 Topics|1 Quiz
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LESSON 7: AUTOMOTIVE SERVICE ADVISOR CUSTOMER CONSULTATION STEPSAutomotive Service Advisor Customer Consultation Steps9 Topics|1 Quiz
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Step By Step Guide To Scheduling Service Appointments
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How To Schedule Service Recalls & What To Do Next
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Be Proactive And Review Your Customers Service History Ahead Of Time
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How To Conduct The Meet And Greet With Service Customers
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Recording Service Customers Complaint (Concerns) The Proper Way
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Using The Customer Walk-Around To Upsell More Services
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Where Will Your Customer Be During The Repair?
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Carrying Out Your Customer Service Commitment To Earn Loyal Customers
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Always Keep Your Customer Informed And The Best Times To Do It
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Step By Step Guide To Scheduling Service Appointments
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LESSON 8: THE MOST EFFECTIVE SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUESThe Most Effective Service Advisor Sales Process & Closing Techniques9 Topics|1 Quiz
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Easy And Effective Consultative Selling Techniques Explained
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How To Sell MORE Service Maintenance Items
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Top 3 Service Advisor Closing Techniques You Can Learn Today
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2 Bonus Automotive Service Advisors Sales Closing Techniques
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What To Tell Service Customers When Discussing Diagnostic Fees
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Quoting Estimates & Over Estimating To Save Your Gross Profit
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The Best Way To Wrap Up The Initial Service Customer Consultation
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Multi-Point Inspection (MPI) Reports And How To Use Them To Sell More Repairs
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How To Overcome Customer Objections With Ease
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Easy And Effective Consultative Selling Techniques Explained
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LESSON 9: COMPLETING THE SERVICE VISIT - THE SERVICE VEHICLE DELIVERY PROCESS WORKFLOWCompleting The Service Visit - The Service Vehicle Delivery Process Workflow2 Topics|1 Quiz
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Lesson 10: HOW TO REACH YOUR SALES GOALS WITH SERVICE KEY PERFORMANCE INDICATORS (KPI’S)How To Reach Your Sales Goals With Service Key Performance Indicators (KPI’s)2 Topics|1 Quiz
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LESSON 11: THE ULTIMATE SERVICE ADVISOR WORKFLOW QUICK REFERENCE GUIDEThe Ultimate Service Advisor Workflow Quick Reference Guide4 Topics
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LESSON 12: SCHEDULING SERVICE APPOINTMENTS & CALL SCRIPTS HANDBOOKScheduling Service Appointments & Call Scripts Handbook11 Topics
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Incoming Service Customer Call Greeting & Scheduling Appointments Script
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Scheduling The Regular Service Maintenance Appointment Script
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1 Week Service Appointment Reminder Script
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Next Day Service Appointment Reminder Script
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Missed Service Appointment Follow-Up Script
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Service Advisor Thank You and Survey And CSI Reminder Script
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Customers First Oil Change And Welcome To The Dealership Script
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Special Ordered Parts Appointment Script
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Vehicle Recall Notification Script
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Lost Service Customer Campaign Script
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Service Repair Declined Contact Script
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Incoming Service Customer Call Greeting & Scheduling Appointments Script
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Everything You Need To Know About Service Repair Orders
Everything You Need To Know About Repair Orders
Course Highlight:
- Learn the three C’s of repairs
- How to record customer complaints
- Using operation codes to record complaints
- The different types of service invoices
- Automotive technicians and their skill level
- Using the DMS labor time guide
- Understanding the VIN
Learning Objective:
This chapter will examine the mechanic’s repair orders and how they apply to you while documenting customer complaints. The three C’s of service invoices, starting with the customer “Complaint” and how technicians complete the two other C’s: “Cause” and “Correction” to complete the repair loop.
You’ll learn about the three types of repair orders (customer pay, warranty, and internal) Plus, review fleet maintenance companies, goodwill, and inter-department repairs.
The service shop consists of varying skill level technicians, and it can be intimidating to employees new to the automotive industry. This section explains each technician’s skill level and the type of repairs they can perform.
Finally, you’ll get to find out about operation codes and labor time guides. What they are, why you should use them, and how they can make your job easier.