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Automotive Service Advisor Course – SA04
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LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
Automotive Service Advisor Course Introduction -
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMSHow To Cross-Sell Additional Service Maintenance Items8 Topics|1 Quiz
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Different Types Of Engine Maintenance Services
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Powertrain System Maintenance Services
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Brake System Maintenance Services
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Wheel & Tire Maintenance Services
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Other Types Of Vehicle Maintenance Services
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Selling Vehicle Detailing Services
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Your Cross-Selling Additional Service Maintenance Checklist
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Educating Customers On Proper Vehicle Maintenance
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Different Types Of Engine Maintenance Services
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LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT SERVICE REPAIR ORDERSEverything You Need To Know About Service Repair Orders6 Topics|1 Quiz
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LESSON 4: BREAKING DOWN NEW VEHICLE FACTORY WARRANTYIntroduction To New Vehicle Factory Warranty Policy & Procedures10 Topics|1 Quiz
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LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR AUTOMOTIVE SERVICE ADVISORSCustomer Service Essentials For Automotive Service Advisors5 Topics|1 Quiz
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LESSON 6: HOW SERVICE ADVISORS CAN TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRYHow Service Advisors Can Tackle Challenges In The Automotive Industry4 Topics|1 Quiz
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LESSON 7: AUTOMOTIVE SERVICE ADVISOR CUSTOMER CONSULTATION STEPSAutomotive Service Advisor Customer Consultation Steps9 Topics|1 Quiz
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Step By Step Guide To Scheduling Service Appointments
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How To Schedule Service Recalls & What To Do Next
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Be Proactive And Review Your Customers Service History Ahead Of Time
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How To Conduct The Meet And Greet With Service Customers
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Recording Service Customers Complaint (Concerns) The Proper Way
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Using The Customer Walk-Around To Upsell More Services
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Where Will Your Customer Be During The Repair?
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Carrying Out Your Customer Service Commitment To Earn Loyal Customers
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Always Keep Your Customer Informed And The Best Times To Do It
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Step By Step Guide To Scheduling Service Appointments
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LESSON 8: THE MOST EFFECTIVE SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUESThe Most Effective Service Advisor Sales Process & Closing Techniques9 Topics|1 Quiz
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Easy And Effective Consultative Selling Techniques Explained
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How To Sell MORE Service Maintenance Items
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Top 3 Service Advisor Closing Techniques You Can Learn Today
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2 Bonus Automotive Service Advisors Sales Closing Techniques
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What To Tell Service Customers When Discussing Diagnostic Fees
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Quoting Estimates & Over Estimating To Save Your Gross Profit
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The Best Way To Wrap Up The Initial Service Customer Consultation
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Multi-Point Inspection (MPI) Reports And How To Use Them To Sell More Repairs
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How To Overcome Customer Objections With Ease
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Easy And Effective Consultative Selling Techniques Explained
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LESSON 9: COMPLETING THE SERVICE VISIT – THE SERVICE VEHICLE DELIVERY PROCESS WORKFLOWCompleting The Service Visit – The Service Vehicle Delivery Process Workflow2 Topics|1 Quiz
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Lesson 10: HOW TO REACH YOUR SALES GOALS WITH SERVICE KEY PERFORMANCE INDICATORS (KPI’S)How To Reach Your Sales Goals With Service Key Performance Indicators (KPI’s)2 Topics|1 Quiz
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LESSON 11: THE ULTIMATE SERVICE ADVISOR WORKFLOW QUICK REFERENCE GUIDEThe Ultimate Service Advisor Workflow Quick Reference Guide4 Topics
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LESSON 12: SCHEDULING SERVICE APPOINTMENTS & CALL SCRIPTS HANDBOOKScheduling Service Appointments & Call Scripts Handbook11 Topics
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Incoming Service Customer Call Greeting & Scheduling Appointments Script
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Scheduling The Regular Service Maintenance Appointment Script
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1 Week Service Appointment Reminder Script
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Next Day Service Appointment Reminder Script
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Missed Service Appointment Follow-Up Script
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Service Advisor Thank You and Survey And CSI Reminder Script
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Customers First Oil Change And Welcome To The Dealership Script
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Special Ordered Parts Appointment Script
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Vehicle Recall Notification Script
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Lost Service Customer Campaign Script
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Service Repair Declined Contact Script
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Incoming Service Customer Call Greeting & Scheduling Appointments Script
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Quiz 2 of 9
Lesson 3 Quiz: Everything You Need To Know About Service Repair Orders
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