Course Content
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT REPAIR ORDERS
LESSON 4: BREAKING DOWN FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR ADVISORS
LESSON 6: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: SERVICE ADVISOR CUSTOMER CONSULTATION PROCESS
LESSON 8: SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: SERVICE VEHICLE DELIVERY PROCESS
Lesson 10: SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: SERVICE ADVISOR WORKFLOW CHEAT SHEET
LESSON 12: SCHEDULING APPOINTMENTS & CALL SCRIPTS
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