Back to Course
Automotive Service Advisor Essential Course (GS)
0% Complete
0/0 Steps
-
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
Automotive Service Advisor Introduction (GS) -
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMSCross-Selling Additional Service Maintenance Items (GS)8 Topics|1 Quiz
-
Engine Maintenance Explained (GS)
-
Powertrain System Maintenance (GS)
-
Brake System Maintenance (GS)
-
Wheel & Tire Maintenance (GS)
-
Other Vehicle Maintenance Services (GS)
-
Vehicle Detailing Services (GS)
-
Cross-Selling Additional Service Maintenance Checklist (GS)
-
Educating Customers On Proper Vehicle Maintenance (GS)
-
Engine Maintenance Explained (GS)
-
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT REPAIR ORDERSEverything You Need To Know About Repair Orders (GS)6 Topics|1 Quiz
-
LESSON 4: BREAKING DOWN FACTORY WARRANTYIntroduction To Factory Warranty Policy & Procedures (GS)10 Topics|1 Quiz
-
Vehicle Warranty Guide (GS)
-
Factory Limited Warranty (GS)
-
Base Warranty Coverage (GS)
-
Powertrain Warranty Coverage (GS)
-
Emission Control System Warranty (GS)
-
Diesel Engine Warranty (GS)
-
Hybrid Component Warranty (GS)
-
Additional Warranty Coverage (GS)
-
Roadside Assistance (GS)
-
Writing Warranty Repair Orders (GS)
-
Vehicle Warranty Guide (GS)
-
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR ADVISORSCustomer Service Essentials For Advisors (GS)5 Topics|1 Quiz
-
LESSON 6: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRYHow To Tackle Challenges In The Automotive Industry (GS)4 Topics|1 Quiz
-
LESSON 7: SERVICE ADVISOR CUSTOMER CONSULTATION PROCESSService Advisor Customer Consultation Steps (GS)9 Topics|1 Quiz
-
Scheduling Service Appointments (GS)
-
How To Handle & Schedule Vehicle Recalls (GS)
-
Review Your Customers Prior Repair History (GS)
-
Performing The Meet And Greet With Customers (GS)
-
Recording Your Customers Complaint (Concerns) (GS)
-
The Customer Walk-Around (GS)
-
Where Will Your Customer Be During The Repair? (GS)
-
Promising To Fulfill Your Customer Commitment (GS)
-
Keep Your Customer Informed (GS)
-
Scheduling Service Appointments (GS)
-
LESSON 8: SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUESService Advisor Sales Process & Closing Techniques (GS)9 Topics|1 Quiz
-
Consultative Selling Technique (GS)
-
How To Sell Service Maintenance Items (GS)
-
Top 3 Service Advisor Closing Techniques (GS)
-
2 Bonus Closing Techniques (GS)
-
Discussing Diagnostic Fees (GS)
-
Quoting Estimates & Over Estimating (GS)
-
Wrapping Up The Initial Customer Consultation (GS)
-
Multi-Point Inspection (MPI) Reports (GS)
-
How To Overcome Customer Objections (GS)
-
Consultative Selling Technique (GS)
-
LESSON 9: SERVICE VEHICLE DELIVERY PROCESSService Vehicle Delivery Process (GS)2 Topics|1 Quiz
-
Lesson 10: SERVICE KEY PERFORMANCE INDICATORS (KPI’S)Service Key Performance Indicators (KPI’s) (GS)2 Topics|1 Quiz
-
LESSON 11: SERVICE ADVISOR WORKFLOW CHEAT SHEETService Advisor Workflow Cheat Sheet (GS)4 Topics
-
LESSON 12: SCHEDULING APPOINTMENTS & CALL SCRIPTSScheduling Service Appointments & Call Scripts (GS)11 Topics
-
Incoming Customer Call Greeting & Appointment Scheduling Script (GS)
-
Regular Service Maintenance Appointment (GS)
-
1 Week Service Appointment Reminder (GS)
-
Next Day Service Appointment Reminder (GS)
-
Missed Appointment Follow-Up (GS)
-
Service Thank You and Survey—CSI (GS)
-
First Oil Change And Welcome To The Dealership (GS)
-
Special Ordered Parts (GS)
-
Recall Notifications (GS)
-
Lost Customer Campaign (GS)
-
Service Decline (GS)
-
Incoming Customer Call Greeting & Appointment Scheduling Script (GS)
-
©Copyright Notice All course materials on this site are protected by copyright law. The course material and its content (lessons, topics, exams, videos, slides, and course notes) are protected by copyright law and not to be copied, redistributed, or resold. ©Service Drive Automotive Training. – All Rights Are Reserved.
Quiz 2 of 9
Lesson 3 Quiz: Everything You Need To Know About Repair Orders (GS)
Congratulations on finishing the lesson.
You can take the quiz as many times as you want. The minimum grade to pass is 60%. However, the grade earned on the last quiz attempt counts as the final grade.
Time limit: 0
Quiz Summary
0 of 5 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Quiz complete. Results are being recorded.
Results
0 of 5 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- Current
- Review
- Answered
- Correct
- Incorrect