Automotive Service Advisor Essentials Course

The online Automotive Service Advisor Course​ teaches you to become an effective service advisor. No experience is required; learn at your pace, stress-free, and earn a certificate.

Learn How To Become An Effective Service Advisor:

Learn what it's like to be a service advisor and their daily duties. The Service Advisor Course teaches effective service writer communication skills, automotive terminology, learn how to increase customer satisfaction by suggesting additional services, and confidently increase sales.

Service Advisor Skills:

You do not need prior service writer experience because the Service Advisor Course explains everything you need to know to quickly start your automotive service industry career to start earning a higher income tomorrow.

Online Automotive Service Advisor Course​

Automotive Service Advisor Online Course Description

Are you interested in becoming a service consultant at a dealership? The Online Automotive Service Advisor Course explains how you can become an effective service writer; no experience is required. The online Automotive Service Advisor course shows you everything you need to know to start your automotive service advisor career at your pace, stress-free, and earn a certificate.

The automotive service advisor training program is your road map to successfully improve your service advisor’s soft skills and build the confidence to cross-sell more services. Each lesson is loaded with word tracks advisors use daily to make you sound like a customer service superhero and close more deals quickly in the automotive industry. You’ll earn a certificate of achievement, have a greater knowledge of core service advisor selling techniques, and start your automotive service advisor career quicker.

The Service Advisor Essential Course teaches you from the ground up. Early on, you will gain an in-depth knowledge of vehicle maintenance needs and automotive repairs. Service advisor training includes the step-by-step service advisor workflow cheat sheet containing everything a service writer needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per invoice. Master customer handling skills used by successful service advisors and accelerate your career in the automotive industry today.

Service Advisor Training Learning Outcome

Upon course completion, students will learn the following customer service handling skills:

Service Advisor Career Path:

Students can gain employment at car dealerships or an independent garage and earn estimated annual pay of $29,000 to $61,000. With enough experience and time, Service Consultants have the exciting opportunities of moving up to a higher-level position, such as Service Manager or Fixed Operations Manager to earn $100,000 or more annually.

What Skill Do You Need To Become A Service Advisor?

  • No previous service writer experience or automotive knowledge is required.
  • Everything in this service writer course is easy to follow, self-paced, and stress-free.

Service Advisor Role Downloadable Course Material

Service advisor training continues with these additional downloadable guides; students will learn more service advisor skills to continually improve their customer handling skills to reach their sales goals in their new service advisor role.

What skills do you need to be an effective service advisor

Who Should Take This Course?

Read the Skills You Need To Become A Successful Service Advisor article to learn more about a service writer’s career path, sales goals, and the service advisor role.

Learn more about service advisor skills with this downloadable service advisor job description here.

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT SERVICE REPAIR ORDERS
LESSON 4: BREAKING DOWN NEW VEHICLE FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR AUTOMOTIVE SERVICE ADVISORS
LESSON 6: HOW SERVICE ADVISORS CAN TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: AUTOMOTIVE SERVICE ADVISOR CUSTOMER CONSULTATION STEPS
LESSON 8: THE MOST EFFECTIVE SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: COMPLETING THE SERVICE VISIT - THE SERVICE VEHICLE DELIVERY PROCESS WORKFLOW
Lesson 10: HOW TO REACH YOUR SALES GOALS WITH SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: THE ULTIMATE SERVICE ADVISOR WORKFLOW QUICK REFERENCE GUIDE
LESSON 12: SCHEDULING SERVICE APPOINTMENTS & CALL SCRIPTS HANDBOOK

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

12 Courses

Not Enrolled
CA $695.00

Course Includes

  • 12 Lessons
  • 70 Topics
  • 9 Quizzes
  • Course Certificate

Ratings and Reviews

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What's your experience? We'd love to know!
IRENE MENSAH
Posted 5 months ago
Really loved learning everything that was thought

I recommend this course for anyone who in interested in a career in the automotive service industry it was a lot of information but the outline made it very easy to follow through thank you Irene

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David Quint
Posted 8 months ago
Increased my labor sales!

I followed the steps in this course and easily increased my average labor sales by RO by an extra .5 hours. I'm excited to see next month's labor sales growth. Yes! I would recommend this course.

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Sean Izzo
Posted 8 months ago
Please with my performance

Wow, I received my biggest ever service bonus ever after completing this course. The service advisor course taught me to close sales the right way and cross-sell more services.

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Greg McGill
Posted 8 months ago
Great course

I didn't realize how much detail the service advisor course covers. It starts simple but then goes into great detail on selling, dealing with objections, and how to take care of customers. The course even teaches you to take care of your own mental well-being too! I would recommend this course to anyone that wants to improve their game.

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Alice Wilson
Posted 8 months ago
Learned to sell more services

The course is very well-structured and excellent for service advisors who want to learn how to crush it at selling. The information in this course is an asset to set your sales to the next level. Thank you!

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Anna Highsmith
Posted 8 months ago
Would recommend it

The service advisor course makes it so simple to follow along. It's written well with examples of who, what, why, and when scenarios. The workflow guides are the best cheat sheets for every new service advisor. They will help boost your confidence quickly at your desk.

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Carole Dixon
Posted 8 months ago
Course paid for itself after a month

This course helped me to improve my monthly bonus!

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Jacob Naylor
Posted 8 months ago
Confidence to sell more

First off, I'd like to say that I already work as a service advisor and thought I knew everything. My problem is selling more services to my customers, I was too worried they would say no. The service advisor course is thorough. It walks through each step and explains why it's important, plus what to tell customers. This course gave me a big confidence boost and taught me to stop being so timid.

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Paula Harber
Posted 8 months ago
Best sales month ever!

I wish I had this training when I first started last year. My service manager just put me out on the floor without any training. I was really unhappy and felt stupid because I didn’t know what I was expected to do at the time. Now my sales are up, I’m more confident about asking for the sale, and this month’s bonus will be my personal best!

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Carl Adams
Posted 8 months ago
Excellent service advisor course

I am thrilled that I took this course. I learned so much, and it is pretty easy to understand. The course contains every important topics in the advisor sales process. I recommend!

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