Automotive Service Advisor Essentials Course
Learn How To Become An Effective Service Advisor:
Learn what it's like to be a service advisor and their daily duties. The Service Advisor Course teaches effective service writer communication skills, automotive terminology, learn how to increase customer satisfaction by suggesting additional services, and confidently increase sales.Service Advisor Skills:
You do not need prior service writer experience because the Service Advisor Course explains everything you need to know to quickly start your automotive service industry career to start earning a higher income tomorrow.
Online Automotive Service Advisor Course
- Skill Level: Beginner
- Certificate of Achievement: Yes
- Passing Grade: 60%
- Duration: 9h 35m
- Downloadable Resources: 12
- Bonus Resources: 20+ Scripts
- Self-Paced: Yes
- Course Access: Lifetime
- Language: English
- Video: No
- All Text Course: Yes
Automotive Service Advisor Online Course Description
Are you interested in becoming a service consultant at a dealership? The Online Automotive Service Advisor Course explains how you can become an effective service writer; no experience is required. The online Automotive Service Advisor course shows you everything you need to know to start your automotive service advisor career at your pace, stress-free, and earn a certificate.
The automotive service advisor training program is your road map to successfully improve your service advisor’s soft skills and build the confidence to cross-sell more services. Each lesson is loaded with word tracks advisors use daily to make you sound like a customer service superhero and close more deals quickly in the automotive industry. You’ll earn a certificate of achievement, have a greater knowledge of core service advisor selling techniques, and start your automotive service advisor career quicker.
The Service Advisor Essential Course teaches you from the ground up. Early on, you will gain an in-depth knowledge of vehicle maintenance needs and automotive repairs. Service advisor training includes the step-by-step service advisor workflow cheat sheet containing everything a service writer needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per invoice. Master customer handling skills used by successful service advisors and accelerate your career in the automotive industry today.
Service Advisor Training Learning Outcome
Upon course completion, students will learn the following customer service handling skills:
- Step-by-step customer meet and greet & walkaround process
- Essential customer handling skills to increase customer satisfaction
- Vehicle maintenance, warranty & repairs explained
- Service maintenance items and value selling strategies explained
- Effective sales techniques to sell more multi-point inspection repairs
- Understand how to become an active listener & ask open-ended questions
- Easy to follow automotive service advisor’s daily workflow guide
- Top three sales closing techniques with sample scripts
- Best tips to avoid common service advisor pitfalls
- Learn how to measure monthly performance with KPI formulas
- Earn a service consultant certificate of achievement in less then 10 hours
Service Advisor Career Path:
Students can gain employment at car dealerships or an independent garage and earn estimated annual pay of $29,000 to $61,000. With enough experience and time, Service Consultants have the exciting opportunities of moving up to a higher-level position, such as Service Manager or Fixed Operations Manager to earn $100,000 or more annually.
What Skill Do You Need To Become A Service Advisor?
- No previous service writer experience or automotive knowledge is required.
- Everything in this service writer course is easy to follow, self-paced, and stress-free.
Service Advisor Role Downloadable Course Material
Service advisor training continues with these additional downloadable guides; students will learn more service advisor skills to continually improve their customer handling skills to reach their sales goals in their new service advisor role.
- 7 Service advisor product knowledge cross-selling workbooks
- 4 Service advisor daily workflow quick reference guides
- 20 Automotive advisor phone scripts for service customers
Who Should Take This Course?
- Anyone Who Loves Cars
- Enjoys Talking To People
- Wants To Work In Sales
- Inexperienced Individuals
- Service Advisors
- Dealership Employees
Read the Skills You Need To Become A Successful Service Advisor article to learn more about a service writer’s career path, sales goals, and the service advisor role.
Learn more about service advisor skills with this downloadable service advisor job description here.
Course Content
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
Course Content
About Instructor
Course Includes
- 12 Lessons
- 70 Topics
- 9 Quizzes
- Course Certificate
Ratings and Reviews
IRENE MENSAH
I recommend this course for anyone who in interested in a career in the automotive service industry it was a lot of information but the outline made it very easy to follow through thank you Irene
Greg McGill
I didn't realize how much detail the service advisor course covers. It starts simple but then goes into great detail on selling, dealing with objections, and how to take care of customers. The course even teaches you to take care of your own mental well-being too! I would recommend this course to anyone that wants to improve their game.
Anna Highsmith
The service advisor course makes it so simple to follow along. It's written well with examples of who, what, why, and when scenarios. The workflow guides are the best cheat sheets for every new service advisor. They will help boost your confidence quickly at your desk.
Very informative, I learned a lot but found a lot of information repeated many times throughout the course