Automotive Service Manager Course - SM04 | Service Drive Automotive Training

Course Content

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LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION

Automotive Service Manager Master Course Introduction Sample Lesson

LESSON 2: AN AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS

Automotive Service Managers Profit Management Path To Success 7 Topics | 1 Quiz

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How To Creatively Generate Labor Rates That Pay The Bills

Labor Rates Calculation Methods And Best Practices

Using Grid Matrix Labor Pricing To Increase Your Profit Margin

Parts & Sublet Markup Formulas You Need To Start Using Today

Reduce Shop Discounting Before They Become A Problem

Best Practice’s For Estimating Service Repair Quotes

Understanding The Accounts Receivable (A/R) And Turnover Ratio

Lesson 2 Quiz: Automotive Service Managers Profit Management Path To Success

LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN

Let’s Make The Service Department Profitable Again 9 Topics | 1 Quiz

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Reviewing The Service Maintenance Menu Pricing Structure

A Guide To Using Aftermarket Parts To Create Value-Based Priced Tiers For Mechanical Repairs

How To Turn A Profit With Automotive Detailing & Restoration Services

Creating Retention With Tire Storage And Sales Game Plan

Best Way To Set Up Express Lube To Generate Greater Income

How Not To Lose Income From RO Core Charges

Shop Efficiency Troubles And How To Solve Them

Examining Comeback Repair Woes, Solutions, And Protocols

How To Manage Special-Order Parts Customers

Lesson 3 Quiz: Let’s Make The Service Department Profitable Again

LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT

Fundamental Service Department KPI’s Every Service Manager Should Get Right 3 Topics | 1 Quiz

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The Value Of Measuring Your Service Department’s KPI Profitability

Getting To Know The Automotive Service Departments KPI Numbers And Profitability – Part 1

Getting To Know The Automotive Service Departments KPI Numbers And Profitability – Part 2

Lesson 4 Quiz: Fundamental Service Department KPI’s Every Service Manager Should Get Right

LESSON 5: GOLD STANDARDS OF TRACKING SERVICE ADVISOR KPI'S AND MENTORING

Tracking Service Advisor KPI’s – How To Troubleshoot Problems And Provide The Proper Guidance To Sell More Labor 1 Topic | 1 Quiz

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Top 10 Service Advisor KPI Performance Boosts And How You Can Help To Get Them There

Lesson 5 Quiz: Tracking Service Advisor KPI’s – How To Troubleshoot Problems And Provide The Proper Guidance To Sell More Labor

LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS

How To Create Profitable Performance Service Pay Plans 7 Topics | 1 Quiz

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How To Calculate Service Employee Pay Plans (Includes Downloadable Spreadsheets)

Automotive Service Advisor Performance Based Pay Strategy

Automotive Shop Supervisor Pay Plan Strategy

Automotive Technician Performance Based Pay Strategy

Automotive Service BDC Performance Based Pay Strategy

Automotive Service Cashier or Reception Staff Performance Based Pay

Automotive Warranty Clerk Performance Based Pay

Lesson 6 Quiz: How To Create Profitable Performance Service Pay Plans

LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS

Breakdown Of The Service Departments Financial Statement Expense Accounts 2 Topics | 1 Quiz

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Understanding The Service Department Financial Statement Expense Accounts Part 1

Understanding The Service Department Financial Statement Expense Accounts Part 2

Lesson 7 Quiz: Breakdown Of The Service Departments Financial Statement Expense Accounts

LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST

Understanding The Automotive Service Departments Annual Forecast 4 Topics | 1 Quiz

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Getting Prepared To Start Your Annual Service Department Forecasting

Breaking Down The Service Departments Annual Forecast Into Bite Sized Pieces

How To Forecast With The New & Used Car Sales Department

How To Successfully Follow Through With Your Annual Forecast

Lesson 8 Quiz: Understanding The Automotive Service Departments Annual Forecast

LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT

Automotive Shop Equipment Management And Keeping You Facility Compliant 3 Topics | 1 Quiz

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How To Calculate Your Shops Capacity And Manpower Requirements Effectively

Maintaining Your Shop’s Equipment, Overhead Costs, And Reducing Accidents

Staying On Top Of Ministry Compliances In Your Region

Lesson 9 Quiz: Automotive Shop Equipment Management And Keeping You Facility Compliant

LESSON 10: A CLEAR UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES

A Clearer Understanding Of Warranty Policies, Procedures, And Employee Responsibilities 5 Topics | 1 Quiz

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Following Proper Warranty Procedures And Best Practices

Avoid Factory Recalls & Product Campaign Disasters By Following These Procedures

Ensure Everyone Is Following Proper Warranty Procedures To Avoid Chargebacks

How To Stay On Top Of Extended Warranty, Third-Party Providers And Insurers

Understanding Your Warranty Expense Analysis Report

Lesson 10 Quiz: A Clearer Understanding Of Warranty Policies, Procedures, And Employee Responsibilities

LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)

How To Properly Set Up An Automotive Service Department Business Development Center (BDC) 3 Topics | 1 Quiz

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Benefits Of Having An In-House BDC Staff For The Service Department

Service Department Business Development Center (BDC) KPI Guidelines, Tasks, And Calculations

Service Department Business Development Center Forecasting Strategy

Lesson 11 Quiz: How To Correctly Set Up An Automotive Service Department Business Development Center (BDC)

LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH

Automotive Service Department Marketing And Growth 3 Topics | 1 Quiz

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Planning And Forecasting The Service Department Market Success Rate

External Automotive Service Department Marketing Channels

Internal Automotive Service Department Marketing Channels

Lesson 12 Quiz: Automotive Service Department Marketing And Growth

LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES

Nurturing Service Advisor Soft Skills To Improve Customer Retention And Gross Sales 10 Topics | 1 Quiz

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Why Service Advisors Need To Understand Different Customer Personality Types And To Sell To Each Of Them

Mentoring Service Advisors How To Win Their Customers Trust By Actively Listening

How To Get Service Advisors To Ask Great Open-Ended Questions

Walking Service Advisors Through Perfecting Their Consultative Selling Techniques

Top 3 Tried-And-True Automotive Service Advisor Sales Closing Techniques

Service Advisor Bonus Technique 1: The Art Of Silence

Service Advisor Bonus Technique 2: The “RIM” Method

Simple Service Maintenance Menu Item Sales Technique

How To Deliver Better Customer Service With A Few Tweak’s

What Service Advisors Can Do To Help Manage Unhappy Customers

Lesson 13 Quiz: Nurturing Service Advisor Soft Skills To Improve Customer Retention And Gross Sales

LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT

Tackling Everyday Automotive Industry Challenges And Emotional Support 2 Topics | 1 Quiz

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Teaching Your Service Staff How To Handle Customer Complaints With Ease

Smarter Ways To Offer Customer Discounts & Complimentary Services

Lesson 14 Quiz: Tackling Everyday Automotive Industry Challenges And Emotional Support

LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS

Why You Need To Improve Collaboration Between Employees And Departments 4 Topics | 1 Quiz

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Helping Employees And Yourself Cope With Workplace Anger And Stress

How To Overcome Common Service Advisor Pitfalls And Road Blocks

Creating Teamwork And Dealing With Interdepartmental Problems

Troubleshooting Service Advisor And Technician Performance

Lesson 15: Why You Need To Improve Collaboration Between Employees And Departments

LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS

Enhancing The Service Managers Personal Development And Promoting Leadership Skills 5 Topics | 1 Quiz

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Simple And Effective Managerial Time Management Skills

How To Interview And Hire The Right Automotive Service Staff

The Importance Of Onboarding And Building Company Culture

Keeping Staff Training Up To Date Is Essential And Great For Employee Moral

Don’t Just Manage, Become The Ultimate Team Building Role Model

Lesson 16 Quiz: Enhancing The Service Managers Personal Development And Promoting Leadership Skills

LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)

Bonus Workflow Guides – The Service Manager Standard Operating Procedure (SOP) 5 Topics | 1 Quiz

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Automotive Service Manager’s Daily SOP Workflow Guide

Automotive Service Manager’s Weekly SOP Workflow Guide

Automotive Service Manager’s Monthly SOP Workflow Guide

Automotive Service Manager’s Quarterly SOP Workflow Guide

Automotive Service Manager’s Annual SOP Workflow Guide

Lesson 17 Quiz: Bonus Workflow Guides – The Service Manager Standard Operating Procedure (SOP)

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

40 Courses

Not Enrolled

This course is currently closed

Course Includes

17 Lessons
73 Topics
16 Quizzes
Course Certificate

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Service Drive Automotive Training is located in Southern Ontario. Training automotive stores coast to coast, from British Columbia to Newfoundland and Labrador, for over five years!

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