Automotive Service Manager Master Course Introduction
Automotive Service Manager Master Course Introduction
The Service Manager Master Course examines the pain points of overseeing the service department and shows you how to crush them confidently.
The Automotive Service Manager Master Course focuses on the core values of running a repair shop with professionalism, integrity, and confidence, which are the foundation for a successful, meaningful career as an automotive service manager. After completing the Automotive Service Manager Master Course, you can confidently take on new challenges. Use this course as your reference manual to tactical anything that comes ahead.
Strategic Thinking & Financial Planning
Part of a service manager’s job is to always think of the bigger future and create business improvement plans. It’s not easy to grow sales because managers are busy focusing on today’s tasks.
The Automotive Service Manager Master Course shows managers how to set targets and bring the service department back in line with the dealership’s goals in easy-to-follow steps.
You’ll learn how to investigate the existing systems and create new policies. Managing your department’s productivity becomes effortless once you understand how to eliminate common barriers that prevent growth.
The financial statement (FS) intimidates most managers. But this course explains each sale and expense account in detail. You’ll learn to investigate each GL account, what should and should not be posted there, and ideal benchmarks. Plus, there are many tips on what to do when things go wrong.
You are encouraged to think strategically and design a new business plan to improve productivity and profitability. There are plenty of excel spreadsheets included in this course designed to improve your efficiency and workflow.
See which expense to consider when calculating the door rate with easy-to-follow sales and expense downloadable spreadsheets. There’s even a spreadsheet template for forecasting.
You will have access to several downloadable templates loaded with calculations, KPI formulas, and North American industry benchmark standards.
Reduce your anxiety and increase your financial knowledge after completing the Automotive Service Manager Master Course.
Service Labor Pricing
You will learn the correct way to calculate your shop’s door rate, understand how to price menu items, and understand how grid matrix pricing works. If you haven’t heard of grid matrix pricing, it’s an essential tool to help shops make up for lower profit services by offsetting smaller profit margins.
A shop can track dozens of KPI’s. Some KPI’s are helpful, and others are not as much. This course covers all the necessary KPI’s to measure, benchmark, and compare success. You learn the 5 key metrics that will make a difference in every shop’s performance.
Warranty Compliance
Prevent warranty chargebacks and manufacturer audits. You will learn how to practice due diligence. Reviewing warranty policy adjustments and following warranty guidelines should not have to be a chore with well-trained staff at your side.
Shop Maintenance & Compliance
It’s essential to maintain shop equipment regularly. Without routine checks, unexpected breakdowns cost the shop more than just downtime. It causes lost revenue, interrupts other repairs, and inconveniences customers.
With a full-day workload, it’s easy to overlook shop maintenance until something breaks.
Service management training includes:
- Shop equipment listing
- Equipment maintenance schedule
- Equipment certification requirements
- Maximizing the shop capacity
- The workforce required to remain profitable
New and seasoned managers can now refer to the shop equipment maintenance strategies outlined in this course.
Interpersonal Skills
Managers need to make quick decisions and resolve problems daily. Keeping the peace, listening to complaints, and sorting out conflicts can affect your ability to stay focused.
It’s challenging to remain calm under pressure and stay focused. This course includes an extensive section to ensure you stay on top of the workflow and keep everything running smoothly.
There is a checklist to follow and track your daily routine and ensure nothing gets overlooked. You’ll also know what tasks you need to perform and which ones you can delegate.
Create, Monitor & Measure Goals
A prosperous service department needs a strong leader. As a manager, you are the driving force behind the progression of team members.
Great managers spend a good part of their day monitoring staff, offering advice, and encouraging employees to improve their skills. The course has an abundance of mentoring examples designed to help managers encourage personnel growth and promote a healthier culture for employees.
The course includes a straightforward “how-to” framework and best approach guide for you to measure and improve KPI goals for each team member.
Learn how to continually train your team members and set concrete goals for service advisors, technicians, and BDC staff to follow, then track their performance. Management can use a sales training guide to train service and parts advisors and BDC representatives. The guide includes essential customer service soft skills every employee needs to practice and several techniques on how to close more sales.
Successful Team
The key to creating a successful team is building trust through effective leadership. Encourage company culture by having frequent group meetings, implement plans everyone can agree with, and track goals together.
Building a talented team includes taking care of them financially. This course has a dedicated section for employee pay plans and incorporates new programs into the annual forecast.
Course Material
Some course pages have downloadable spreadsheets; they are unprotected files and can be changed to suit your needs.
About The Lesson Quiz
Quizzes are based on the topic learned in each lesson. Students must complete the quiz at the end of the lesson before moving on to the next lesson.
Students will require a minimum grade of 60% to pass.
After finishing a quiz, students can select “View Questions” to see the answers, “Click Continue” to move on to the next lesson, or “Restart Quiz.”
Students can restart the quiz as many times as needed. However, when you restart a quiz, it will reset ALL the questions in the quiz. Students will have to answer every question over again. Questions will also appear in random order. The last grade score you earned on this quiz is the final grade for this lesson.
Certificate Of Completion
Students will require a minimum grade of 60% to pass; you will receive your Certificate of Completion immediately after completing the course.
Additional Notes:
KPI: The KPI benchmarks in this training guide are based on the North American market. However, KPI numbers will vary depending on the franchise, region, demographic, and retail establishment type, even within North America.
Please refer to the industry standards in your local area for more accurate monthly KPI numbers and update any formulas provided in these lessons to suit your region.
Workflow: This guide is not a complete service manager’s task list. For service managers, there’s no one-size-fits-all task list or workflow. These lists are to get you started in the right direction.
You may have additional tasks you need to complete each day, month, and year. Use this list to get you started, then build on it by creating your own workflow tracking system.