Back to Course

Automotive Service Manager Course - SM06

0% Complete
0/0 Steps
  1. LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION

    Automotive Service Manager Master Course Introduction
  2. LESSON 2: AN AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
    Automotive Service Managers Profit Management Path To Success
    7 Topics
    |
    1 Quiz
  3. LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
    Let's Make The Service Department Profitable Again
    9 Topics
    |
    1 Quiz
  4. LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT
    Fundamental Service Department KPI's Every Service Manager Should Get Right
    3 Topics
    |
    1 Quiz
  5. LESSON 5: GOLD STANDARDS OF TRACKING SERVICE ADVISOR KPI'S AND MENTORING
    Tracking Service Advisor KPI’s – How To Troubleshoot Problems And Provide The Proper Guidance To Sell More Labor
    1 Topic
    |
    1 Quiz
  6. LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS
    How To Create Profitable Performance Service Pay Plans
    7 Topics
    |
    1 Quiz
  7. LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS
    Breakdown Of The Service Departments Financial Statement Expense Accounts
    2 Topics
    |
    1 Quiz
  8. LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST
    Understanding The Automotive Service Departments Annual Forecast
    4 Topics
    |
    1 Quiz
  9. LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT
    Automotive Shop Equipment Management And Keeping You Facility Compliant
    3 Topics
    |
    1 Quiz
  10. LESSON 10: A CLEAR UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES
    A Clearer Understanding Of Warranty Policies, Procedures, And Employee Responsibilities
    5 Topics
    |
    1 Quiz
  11. LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)
    How To Properly Set Up An Automotive Service Department Business Development Center (BDC)
    3 Topics
    |
    1 Quiz
  12. LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH
    Automotive Service Department Marketing And Growth
    3 Topics
    |
    1 Quiz
  13. LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES
    Nurturing Service Advisor Soft Skills To Improve Customer Retention And Gross Sales
    10 Topics
    |
    1 Quiz
  14. LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT
    Tackling Everyday Automotive Industry Challenges And Emotional Support
    2 Topics
    |
    1 Quiz
  15. LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS
    Why You Need To Improve Collaboration Between Employees And Departments
    4 Topics
    |
    1 Quiz
  16. LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS
    Enhancing The Service Managers Personal Development And Promoting Leadership Skills
    5 Topics
    |
    1 Quiz
  17. LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)
    Bonus Workflow Guides - The Service Manager Standard Operating Procedure (SOP)
    5 Topics
    |
    1 Quiz
  • ©Copyright Notice All course materials on this site are protected by copyright law. The course material and its content (lessons, topics, exams, videos, slides, and course notes) are protected by copyright law and not to be copied, redistributed, or resold. ©Service Drive Automotive Training. - All Rights Are Reserved.

Lesson 1 of 17
In Progress

Automotive Service Manager Master Course Introduction

Automotive Service Manager Master Course Introduction

The Service Manager Master Course examines the pain points of overseeing the service department and shows you how to crush them confidently.

The Automotive Service Manager Master Course focuses on the core values of running a repair shop with professionalism, integrity, and confidence, which are the foundation for a successful, meaningful career as an automotive service manager. After completing the Automotive Service Manager Master Course, you can confidently take on new challenges. Use this course as your reference manual to tactical anything that comes ahead.

 

Strategic Thinking & Financial Planning

Part of a service manager’s job is to always think of the bigger future and create business improvement plans. It’s not easy to grow sales because managers are busy focusing on today’s tasks.

The Automotive Service Manager Master Course shows managers how to set targets and bring the service department back in line with the dealership’s goals in easy-to-follow steps.

You’ll learn how to investigate the existing systems and create new policies. Managing your department’s productivity becomes effortless once you understand how to eliminate common barriers that prevent growth.

The financial statement (FS) intimidates most managers. But this course explains each sale and expense account in detail. You’ll learn to investigate each GL account, what should and should not be posted there, and ideal benchmarks. Plus, there are many tips on what to do when things go wrong.

You are encouraged to think strategically and design a new business plan to improve productivity and profitability. There are plenty of excel spreadsheets included in this course designed to improve your efficiency and workflow.

See which expense to consider when calculating the door rate with easy-to-follow sales and expense downloadable spreadsheets. There’s even a spreadsheet template for forecasting.

You will have access to several downloadable templates loaded with calculations, KPI formulas, and North American industry benchmark standards.

Reduce your anxiety and increase your financial knowledge after completing the Automotive Service Manager Master Course.

 

Service Labor Pricing

You will learn the correct way to calculate your shop’s door rate, understand how to price menu items, and understand how grid matrix pricing works. If you haven’t heard of grid matrix pricing, it’s an essential tool to help shops make up for lower profit services by offsetting smaller profit margins.

A shop can track dozens of KPI’s. Some KPI’s are helpful, and others are not as much. This course covers all the necessary KPI’s to measure, benchmark, and compare success. You learn the 5 key metrics that will make a difference in every shop’s performance.

 

Warranty Compliance

Prevent warranty chargebacks and manufacturer audits. You will learn how to practice due diligence. Reviewing warranty policy adjustments and following warranty guidelines should not have to be a chore with well-trained staff at your side.

 

Shop Maintenance & Compliance

It’s essential to maintain shop equipment regularly. Without routine checks, unexpected breakdowns cost the shop more than just downtime. It causes lost revenue, interrupts other repairs, and inconveniences customers.

With a full-day workload, it’s easy to overlook shop maintenance until something breaks.

Service management training includes:

  • Shop equipment listing
  • Equipment maintenance schedule
  • Equipment certification requirements
  • Maximizing the shop capacity
  • The workforce required to remain profitable

New and seasoned managers can now refer to the shop equipment maintenance strategies outlined in this course.

 

Interpersonal Skills

Managers need to make quick decisions and resolve problems daily. Keeping the peace, listening to complaints, and sorting out conflicts can affect your ability to stay focused.

It’s challenging to remain calm under pressure and stay focused. This course includes an extensive section to ensure you stay on top of the workflow and keep everything running smoothly.

There is a checklist to follow and track your daily routine and ensure nothing gets overlooked. You’ll also know what tasks you need to perform and which ones you can delegate.

 

Create, Monitor & Measure Goals

A prosperous service department needs a strong leader. As a manager, you are the driving force behind the progression of team members.

Great managers spend a good part of their day monitoring staff, offering advice, and encouraging employees to improve their skills. The course has an abundance of mentoring examples designed to help managers encourage personnel growth and promote a healthier culture for employees.

The course includes a straightforward “how-to” framework and best approach guide for you to measure and improve KPI goals for each team member.

Learn how to continually train your team members and set concrete goals for service advisors, technicians, and BDC staff to follow, then track their performance. Management can use a sales training guide to train service and parts advisors and BDC representatives. The guide includes essential customer service soft skills every employee needs to practice and several techniques on how to close more sales.

 

Successful Team

The key to creating a successful team is building trust through effective leadership. Encourage company culture by having frequent group meetings, implement plans everyone can agree with, and track goals together.

Building a talented team includes taking care of them financially. This course has a dedicated section for employee pay plans and incorporates new programs into the annual forecast.

 

Course Material

Some course pages have downloadable spreadsheets; they are unprotected files and can be changed to suit your needs.

 

About The Lesson Quiz

Quizzes are based on the topic learned in each lesson. Students must complete the quiz at the end of the lesson before moving on to the next lesson.

Students will require a minimum grade of 60% to pass.

After finishing a quiz, students can select “View Questions” to see the answers, “Click Continue” to move on to the next lesson, or “Restart Quiz.”

Students can restart the quiz as many times as needed. However, when you restart a quiz, it will reset ALL the questions in the quiz. Students will have to answer every question over again. Questions will also appear in random order. The last grade score you earned on this quiz is the final grade for this lesson.

 

Certificate Of Completion

Students will require a minimum grade of 60% to pass; you will receive your Certificate of Completion immediately after completing the course.

 

 

Additional Notes:

KPI: The KPI benchmarks in this training guide are based on the North American market. However, KPI numbers will vary depending on the franchise, region, demographic, and retail establishment type, even within North America.

Please refer to the industry standards in your local area for more accurate monthly KPI numbers and update any formulas provided in these lessons to suit your region.

Workflow: This guide is not a complete service manager’s task list. For service managers, there’s no one-size-fits-all task list or workflow. These lists are to get you started in the right direction.

You may have additional tasks you need to complete each day, month, and year. Use this list to get you started, then build on it by creating your own workflow tracking system.