Automotive Service Manager Master Course​ – RC

Virtual Automotive Classroom. This course is intermediate level; students must have a minimum of two years of experience in the automotive service department before attempting the Automotive Service Manager Master Course.

WHAT WILL I LEARN?

Same topics as the Automotive Service Manager Master Course designed to fast track students with remote classroom training.

Online Classroom Automotive Service Manager Course

COURSE DESCRIPTION

Ready to take the lead? The Automotive Service Manager Master Course explains everything you need to know to quickly start your automotive service industry career and become a profitable service manager.

Before taking your shop forward into the future, you need to understand where it stands financially today and how to fix existing problems correctly.

The Service Managers Essential Course provides you with the right tools to fix technician efficiency, productivity, and the effective labor rate. Service managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Understand what it takes to build sustainable KPI metrics in North American that will make a difference in your shop’s performance. You will learn how to set up daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.

Your path to a successful service manager includes learning to mentor your staff. Discover how you can quickly grow your service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.

Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.

Begin your road map to advance your management skills, understand service financing, and control your expense accounts. The Automotive Service Manager Master Course provides you with a comprehensive understanding of the automotive service repair industry and go forward with greater confidence.

Master techniques used by successful service managers to accelerate your career in the automotive industry today.

WHO SHOULD TAKE THIS COURSE?

Requirements

  • This course is for anyone who knows the basics of the service industry and wants to get into a manager’s position but is unsure where to start.
  • If you are comfortable in the automotive industry and have a minimum of two years automotive service experience.
  • Current service managers looking to understand the department better and wish to grow their knowledge.
  • Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AN AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT
LESSON 5: GOLD STANDARDS OF TRACKING SERVICE ADVISOR KPI'S AND MENTORING
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS
LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT
LESSON 10: A CLEAR UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES
LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)
LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH
LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES
LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT
LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS
LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS
LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

40 Courses

Not Enrolled
CA $999.95

Course Includes

  • 17 Lessons
  • 73 Topics
  • 16 Quizzes
  • Course Certificate

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