Automotive Service Manager Master Course (GS)
Attention Government-Sponsored Students
Course Registration Notice: Government-sponsored students must complete the enrollment form first to qualify. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.
- Skill Level: Intermediate
- Certificate of Achievement: Yes
- Passing Grade: 60%
- Duration: 13h 50m
- Downloadable Resources: 18
- Self-Paced: Yes
- Course Access: Lifetime
- Language: English
- Video: No
- All Text Course: Yes
WHAT WILL I LEARN?
- Step-by-step guide to maximize CP labor rates & repair hours sold
- See how to make service profitable again
- CP & matrix labor rate calculation formulas
- Increase personal development, onboarding & leadership skills
- Comprehensive financial metrics & profitability lessons
- Easy to follow automotive service manager workflow cheat sheet
- Annual service sales & expense forecasting spreadsheet
- Measuring monthly advisor performance spreadsheets
- KPI formulas to measure your shop's monthly performance
- Earn a automotive service manager certificate of achievement in 9 hours
Online Automotive Service Manager Course
COURSE DESCRIPTION
The Automotive Service Manager Master Course explains everything you need to know to quickly start your automotive service industry career and become a profitable service manager.
Before taking your shop forward into the future, you need to understand where it stands financially today and how to fix existing problems correctly.
The Service Managers Essential Course provides you with the right tools to fix technician efficiency, productivity, and the effective labor rate. Service managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.
Understand what it takes to build sustainable KPI metrics in North American that will make a difference in your shop’s performance. You will learn how to set up daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.
Your path to a successful service manager includes learning to mentor your staff. Discover how you can quickly grow your service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.
Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.
Begin your road map to advance your management skills, understand service financing, and control your expense accounts. The Automotive Service Manager Master Course provides you with a comprehensive understanding of the automotive service repair industry and go forward with greater confidence.
Master techniques used by successful service managers to accelerate your career in the automotive industry today.
WHO SHOULD TAKE THIS COURSE?
- Service Managers
- Assistant Service Managers
- Experienced Service Advisors
- Shop Supervisors
- Fixed Operations Managers
- General Managers
Requirements
- This course is for anyone who knows the basics of the service industry and wants to get into a manager’s position but is unsure where to start.
- If you are comfortable in the automotive industry and have a minimum of one year of service experience.
- Current service managers looking to understand the department better and wish to grow their knowledge.
- Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.
Course Content
LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
Course Content
About Instructor
Service Drive Automotive Training
Service Drive Automotive Training works with dealers across Canada and the United States as a business consultant and Fixed Operations instructor for over 10 years.
12 Courses
Course Includes
- 17 Lessons
- 73 Topics
- 16 Quizzes
- Course Certificate