Automotive Fixed Operations Manager Master Course – Corporate Remote Classes (DFOMRC22)

CA$1,599.95

Group savings apply to automotive stores, dealerships, private organizations, government & public services.

Mix and match Corporate Courses to earn more discounts.

Scroll down to see the course schedules.

Spring 2022
Spring 2022
Summer 2022
Summer 2022
Fall 2022
Fall 2022
Winter 2022
Winter 2022
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Bulk deal
Quantity Discount Discounted price
1 - 2 - CA$1,599.95
3 - 8 25% CA$1,199.96
9 + 40% CA$959.97

Group savings apply to automotive stores, dealerships, private organizations, government & public services. Mix and match Corporate Courses to earn more discounts.

Description

Automotive Fixed Operations Manager Master Course – Corporate Remote Classes

Location: Virtual Classroom

Course Start Dates:

  • Spring 2022 Sold out
  • Summer July 15, 2022
  • Fall November 2, 2022
  • To be announced

Course Duration: 4 weeks

Total Course Hours: Study Time 14 hr 40 min / In-class 9 hr 30 min

Classroom Attendance Time: 11:00 a.m. – 12:30 p.m. EST (twice weekly, see schedule for more details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

Course Summary

The Automotive Fixed Operations Manager Master Course explains everything they need to know to launch a profitable fixed operations department.

Before taking your shop forward, your managers need to understand where it stands financially today and how to fix existing problems correctly. The Fixed Operations Manager Master Course shows managers where to start when they take over the fixed operations department.

Fixed operation managers will understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance. With this course, managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

The Automotive Fixed Operations Manager Master Course provides managers with a step-by-step guide explaining how to perform everything from daily routine tasks to annual forecasting, and mentoring staff to improve their performance.

The Automotive Fixed Operations Manager Master Course explains how to have just the right inventory balance on-hand to fill daily orders and prevent lost sales is an essential technique every manager needs to know. The course teaches managers to work smarter by expanding their knowledge of inventory controls and implementing daily corrective measuring techniques.

Managers will understand how to sustain healthier parts levels and learn several tricks to reduce obsolescence rates. Understand the best time to phase-in and phase-out parts. Dive deep into the day’s inventory supply rate, and parts fill rate, with easy-to-follow instructions on setting up proper criteria in the DMS and more.

The Automotive Fixed Operations Manager Master Course is your manager’s road map to successfully improve their management skills, understand financing, and control expense accounts.

Master techniques used by successful service managers to accelerate your career in the automotive industry today.

Downloadable Resources:

  • 25 downloadable guides and KPI calculation spreadsheets
  • Easy to follow automotive service and parts manager workflow guide
  • Annual fixed ops sales & expense forecasting spreadsheet

 

What Will Employees Learn?

Lessons contain the same topics as the Automotive Fixed Operations Manager Master Course designed to fast-track dealership employees with remote classroom lessons.

  • A step-by-step guide to maximize CP labor rates & repair hours sold
  • See how to make service and parts profitable again
  • CP & matrix labor rate calculation formulas
  • Measuring monthly advisor performance spreadsheets
  • Increase personal development, onboarding & leadership skills
  • Comprehensive financial metrics & profitability lessons
  • Step-by-step guide on inventory control & parts forecasting
  • Maximize parts inventory turns & reduce obsolescence
  • Controlling & troubleshooting obsolescence
  • Comprehensive financial metrics & profitability lessons
  • How to apply matrix, velocity, & gross profit margin correctly

Instructors meet with students in virtual group classroom sessions twice a week to ensure your employees gain an accurate and deep understanding of the course and test their knowledge.

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE FIXED OPERATIONS MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: HOW TO MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY FIXED OPERATIONS MANAGER NEEDS TO MONITOR DAILY
LESSON 5: TRACKING SERVICE ADVISOR KPI’S – TROUBLESHOOTING PROBLEMS AND PROVIDING THE PROPER GUIDANCE TO SELL MORE LABOR
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE DEPARTMENT PAY PLANS
LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENT FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: STEP-BY-STEP GUIDE TO THE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: SERVICE DEPARTMENT SHOP EQUIPMENT & FACILITY MAINTENANCE
LESSON 10: AUTOMOTIVE MANUFACTURER SERVICE WARRANTY POLICIES, YOUR STAFF, AND HOW TO STAY COMPLIANT
LESSON 11: SETTING UP A BUSINESS DEVELOPMENT CENTER (BDC) FOR THE SERVICE DEPARTMENT
LESSON 12: SERVICE DEPARTMENT STANDARD OPERATING PROCEDURE (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 13: THE DIFFERENT SYSTEMS USED TO PURCHASE AUTOMOTIVE PARTS FOR INVENTORY
LESSON 14: EXPLORING EFFECTIVE PARTS INVENTORY MANAGEMENT METHODS, CALCULATIONS, AND REVIEWING MONTHLY INVENTORY REPORTS
LESSON 15: PARTS DEPARTMENT FINANCIAL STATEMENT - EXAMINING INCOME ACCOUNTS AND DEVELOPING A PRICING STRATEGY
LESSON 16: PARTS DEPARTMENT FINANCIAL STATEMENT – REVIEWING EXPENSE ACCOUNTS
LESSON 17: ANNUAL PARTS DEPARTMENT FORECASTING - 3 DIFFERENT WAYS
LESSON 18: PARTS DEPARTMENT EQUIPMENT AND FACILITY MANAGEMENT
LESSON 19: PHYSICAL PARTS INVENTORY WORKFLOW GUIDE
LESSON 20: PARTS DEPARTMENT STANDARD OPERATING PROCEDURES (DAILY, WEEKLY, MONTHLY, ANNUAL WORKFLOW)
LESSON 21: HIRING FIXED OPERATION STAFF & TRAINING TECHNIQUES

Spring 2022 Schedule

Sold Out

Summer 2022 Schedule

Course Opens July 15, 2022 Automotive Fixed Operations Manager Master Course Time Required
LESSON 1 Automotive Fixed Operations Manager Master Course Introduction 10 min
LESSON 2 Automotive Service Profit Management 1 hr
LESSON 3 Making Service Profitable Again 1 hr 15 min
July 20, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 4 Fundamental Service Department KPI’s 45 min
LESSON 5 Service Advisor KPI Gold Standards 30 min
LESSON 6 Service Staff Pay Plan Development 1 hr
July 23, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 7 Understanding Financial Statement Expense Accounts 1 hr
LESSON 8 Annual Service Department Forecasting 45 min
July 27, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 9 Shop Equipment & Facility Compliances 45 min
LESSON 10 Service Warranty Policies & Procedures 101 40 min
LESSON 11 Setting Up A Business Development Center 30 min
LESSON 12 Service Department Standard Operating Procedure (SOP) 40 min
July 30, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 13 Automotive Parts Inventory Controls 30 min
LESSON 14 Efficient Parts Inventory Management 1 hr 15 min
August 3, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 15 Parts Financial Statement – Income Strategies 1 hr 10 min
LESSON 16 Parts Financial Statement – Expense Accounts 50 min
August 6, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 17 Annual Parts Department Forecasting – 3 Ways 45 min
LESSON 18 Parts Facility Management 25 min
LESSON 19 Parts Physical Inventory Workflow 20 min
LESSON 20 Parts Department Standard Operating Procedures (SOP) 20 min
August 10, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 21 Hiring Fixed Operation Staff & Training Techniques 1 hr
August 13, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hrs
27 hrs 10 min

Fall 2022 Schedule

Course Opens November 2, 2022 Automotive Fixed Operations Manager Master Course Time Required
LESSON 1 Automotive Fixed Operations Manager Master Course Introduction 10 min
LESSON 2 Automotive Service Profit Management 1 hr
LESSON 3 Making Service Profitable Again 1 hr 15 min
November 5, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 4 Fundamental Service Department KPI’s 45 min
LESSON 5 Service Advisor KPI Gold Standards 30 min
LESSON 6 Service Staff Pay Plan Development 1 hr
November 9, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 7 Understanding Financial Statement Expense Accounts 1 hr
LESSON 8 Annual Service Department Forecasting 45 min
November 12, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 9 Shop Equipment & Facility Compliances 45 min
LESSON 10 Service Warranty Policies & Procedures 101 40 min
LESSON 11 Setting Up A Business Development Center 30 min
LESSON 12 Service Department Standard Operating Procedure (SOP) 40 min
November 16, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 13 Automotive Parts Inventory Controls 30 min
LESSON 14 Efficient Parts Inventory Management 1 hr 15 min
November 19, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 15 Parts Financial Statement – Income Strategies 1 hr 10 min
LESSON 16 Parts Financial Statement – Expense Accounts 50 min
November 23, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 17 Annual Parts Department Forecasting – 3 Ways 45 min
LESSON 18 Parts Facility Management 25 min
LESSON 19 Parts Physical Inventory Workflow 20 min
LESSON 20 Parts Department Standard Operating Procedures (SOP) 20 min
November 26, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
LESSON 21 Hiring Fixed Operation Staff & Training Techniques 1 hr
November 30, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hrs
27 hrs 10 min

Winter 2022 Schedule

Date To Be Announced

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