Automotive Sales & Service BDC Essentials Course​ – Corporate

CA$495.00

Group savings apply to automotive stores, dealerships, private organizations, government & public services.

Mix and match corporate courses to earn more discounts.

Select the number of students to enroll in this course.

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Bulk deal
Quantity Discount Discounted price
1 - 2 - CA$495.00
3 - 8 25% CA$371.25
9 + 40% CA$297.00

Group savings apply to automotive stores, dealerships, private organizations, government & public services. Mix and match Corporate Courses to earn more discounts.

Description

Automotive Sales & Service BDC Essentials Course​ – Corporate Independent Online Learning

Location: Virtual

Course Start Dates: N/A*

Skill Level: Beginner

Total Course Hours: Study time 8 hrs

Total Lessons: 10

Video: No

All Text Course: Yes

Certificate Of Achievement: Yes

Who Should Take This Course?

  • Inexperienced & new employees
  • Automotive BDC representatives

*The “Automotive Sales & Service BDC Essentials Course​ – Corporate” is a self-paced course. Students can learn at their speed and schedule.

Course Summary

The automotive BDC – BDM course teaches your employees how to maintain an automotive business development center from the ground up. Early on, they will gain in-depth knowledge, from responding to leads, greeting customers the right way, maintaining a high level of service, and following up with vehicle purchases or repairs. Each lesson is loaded with word tracks BDC representatives use every day to make them sound like customer service superheroes and schedule more appointments in the automotive industry.

The step-by-step workflow cheat sheet contains everything a BDC representative or manager needs to know what tasks must be completed each day, which metrics to follow, and how to forecast vehicle sales or service calls. Students will grow their product knowledge quickly, discover how to cross-sell additional services, and sell more repairs per appointment.

Downloadable Resources:

  • Easy to follow automotive BDC representative workflow guide
  • 1 Lease customer spreadsheet template
  • 2 Annual BDC service & sales forecasting spreadsheet
  • 8 BDC representative knowledge cross-selling guides
  • 2 KPI calculation guides
  • Over 30+ automotive BDC scripts for sales & service department

 

What Will Employees Learn?

  • Step-by-step inbound phone & internet lead nurturing
  • Outbound sold, lease, & service customer contact workflow
  • Routine sale & service BDC/BDM tasks, contact frequency & metrics
  • CRM maintenance & troubleshooting
  • Understand how to become an active listener & ask open-ended questions
  • Easy to follow automotive BDC & BDM daily workflow cheat sheets
  • Annual BDC forecasting for sales and service departments
  • Measure monthly BDC calls & sales performance rates

The Automotive Sales & Service BDC Essentials course is ideal for employees with limited or no prior knowledge of the automotive industry and experienced staff who need to improve their soft skills. Your BDC/BDM representatives can complete the course and be ready to sell in one week.

 

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SALES & SERVICE BDC - BDM COURSE INTRODUCTION
LESSON 2: ESSENTIAL BDC AND BDM STEPS TO TAKE PROPER CARE OF AUTOMOTIVE SALES LEADS
LESSON 3 BDC: EVERYTHING A BDC REPRESENTATIVE NEEDS TO KNOW ABOUT AUTOMOTIVE SERVICE REPAIR ORDERS
LESSON 4: FEATURES, BENEFITS, AND SELLING POINTS OF EACH SERVICE MAINTENANCE ITEM FOR BDC REPRESENTATIVES
LESSON 5: BREAKDING DOWN THE NEW CAR FACTORY WARRANTY FOR BDC REPRESENTATIVES
LESSON 6: UNDERSTANDING AUTOMOTIVE SERVICE CUSTOMER AND PERSONALIZING THE SALES EXPERIENCE BDC REPRESENTATIVES
LESSON 7: GROWING A BDC REPRESENTATIVES SOFT SKILLS AND SCHEDULING APPOINTMENTS
LESSON 8: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY AS AN AUTOMOTIVE BDC OR BDM
LESSON 9: MEASURING BUSINESS DEVELOPMENT KPI'S & FORECASTING AS AN AUTOMOTIVE BDM
LESSON 10: BUSINESS DEVELOPMENT SCRIPTS & TEMPLATES FOR AUTOMOTIVE BDC REPRESENTATIVES

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