Automotive Sales & Service BDC Essentials Course​​ – Remote Classes (GSBDRC22)

Only available to government-sponsored students.

Complete the Government-Sponsored Enrollment Form tab to apply for this course.

Description

Automotive Sales & Service BDC Essentials Course​​ – Remote Classes

CA$749.95

Location: Virtual Campus

Course Start Dates:

  • Spring Sold Out
  • Summer July 2, 2022
  • Fall September 9, 2022
  • Winter January 30, 2023

Course Duration: 3 weeks

Total Course Hours: Study Time 8 hrs / In-class 8 hrs

Classroom Attendance Time: 6:30 p.m. – 8:00 p.m. EST (twice weekly see course schedule for further details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Resume & Career Placement Assistance: Yes *

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

*Canadian residents only.

Only Available For Government-Sponsored Students

 

Course Summary

Interested in becoming an automotive BDC or BDM? The Automotive Sales & Service BDC Essentials Course explains everything you need to know to start your automotive industry career quickly. A personal road map to successfully improve your customer service soft skills and build up confidence. You’ll have a greater knowledge of core BDC and BDM sales techniques.

The automotive BDC – BDM program teaches you how to maintain an automotive business development center from the ground up. Early on, you will gain in-depth knowledge, from responding to leads, greeting customers the right way, maintaining a high level of service, and following up with vehicle purchases or repairs. Each lesson is loaded with word tracks BDC representatives use every day to make you sound like a customer service superhero and schedule more appointments in the automotive industry.

The step-by-step workflow cheat sheet contains everything a BDC and BDM needs to know what tasks need to be completed each day, what metrics to follow, and how to forecast vehicle sales or service calls. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per appointment.

Master techniques used by successful automotive BDC or BDM and accelerate your career in the automotive industry today!

Included in the course are the following downloadable resources:

  • Easy to follow automotive BDC representative workflow guide
  • Annual BDC service & sales forecasting spreadsheet
  • 12 downloadable guides and KPI calculation spreadsheets
  • Over 30+ automotive BDC scripts for sales & service

What Will I Learn?

Lessons contain the same topics as the Automotive Sales & Service BDC Essentials Course designed to fast-track dealership employees with remote classroom lessons.

  • Step-by-step inbound phone & internet lead nurturing
  • Outbound sold, lease, & service customer contact workflow
  • Routine sale & service BDC/BDM tasks, contact frequency & metrics
  • CRM maintenance & troubleshooting
  • Understand how to become an active listener & ask open-ended questions
  • Easy to follow automotive BDC & BDM daily workflow cheat sheets
  • Annual BDC forecasting for sales and service departments
  • Measure monthly BDC calls & sales performance rates

Experience Level Requirement

  • No previous service experience or automotive knowledge is required.
  • Everything in this course is made as simple as possible and is for anyone with limited or no prior knowledge of the automotive industry.

Who Should Take This Course?

  • Inexperienced Individuals
  • Anyone Who Loves Cars
  • Enjoys Talking To People
  • Wants To Work In Sales

Instructors meet with students in virtual group classroom sessions twice a week to ensure all students gain an accurate and deep understanding of the course and test their knowledge.

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SALES & SERVICE BDC - BDM COURSE INTRODUCTION
LESSON 2: ESSENTIAL BDC AND BDM STEPS TO TAKE PROPER CARE OF AUTOMOTIVE SALES LEADS
LESSON 3 BDC: EVERYTHING A BDC REPRESENTATIVE NEEDS TO KNOW ABOUT AUTOMOTIVE SERVICE REPAIR ORDERS
LESSON 4: FEATURES, BENEFITS, AND SELLING POINTS OF EACH SERVICE MAINTENANCE ITEM FOR BDC REPRESENTATIVES
LESSON 5: BREAKDING DOWN THE NEW CAR FACTORY WARRANTY FOR BDC REPRESENTATIVES
LESSON 6: UNDERSTANDING AUTOMOTIVE SERVICE CUSTOMER AND PERSONALIZING THE SALES EXPERIENCE BDC REPRESENTATIVES
LESSON 7: GROWING A BDC REPRESENTATIVES SOFT SKILLS AND SCHEDULING APPOINTMENTS
LESSON 8: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY AS AN AUTOMOTIVE BDC OR BDM
LESSON 9: MEASURING BUSINESS DEVELOPMENT KPI'S & FORECASTING AS AN AUTOMOTIVE BDM
LESSON 10: BUSINESS DEVELOPMENT SCRIPTS & TEMPLATES FOR AUTOMOTIVE BDC REPRESENTATIVES

Spring 2022

Sold Out

Summer 2022

Course Opens July 8, 2022 Automotive Sales Service BDC Essential Course Time Required
Lesson 1 Automotive Sales & Service BDC Introduction 10 min
Lesson 2 How To Take Care Of Sales Leads 1 hr 10 min
July 11, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Cross-Selling Service Maintenance Items 1 hr 25 min
July 14, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Introduction To Factory Warranty Policy & Procedures 1 hr
Lesson 6 Customer Service Essentials For BDC Representatives 30 min
July 18, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Appointment Essentials For BDC Representatives 1 hr 10 min
Lesson 8 How To Tackle Challenges In The Automotive Industry 1 hr
July 21, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Business Development KPI & Forecasting Metrics 30 min
Lesson 10 Business Development Scripts & Templates 30 min
July 25, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 16 hours

Fall 2022

Course Opens September 9, 2022 Automotive Sales Service BDC Essential Course Time Required
Lesson 1 Automotive Sales & Service BDC Introduction 10 min
Lesson 2 How To Take Care Of Sales Leads 1 hr 10 min
September 12, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Cross-Selling Service Maintenance Items 1 hr 25 min
September 15, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Introduction To Factory Warranty Policy & Procedures 1 hr
Lesson 6 Customer Service Essentials For BDC Representatives 30 min
September 19, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Appointment Essentials For BDC Representatives 1 hr 10 min
Lesson 8 How To Tackle Challenges In The Automotive Industry 1 hr
September 22, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Business Development KPI & Forecasting Metrics 30 min
Lesson 10 Business Development Scripts & Templates 30 min
September 26, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 16 hours

Winter 2022

Course Opens January 30, 2023 Automotive Sales Service BDC Essential Course Time Required
Lesson 1 Automotive Sales & Service BDC Introduction 10 min
Lesson 2 How To Take Care Of Sales Leads 1 hr 10 min
February 2, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Cross-Selling Service Maintenance Items 1 hr 25 min
February 6, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Introduction To Factory Warranty Policy & Procedures 1 hr
Lesson 6 Customer Service Essentials For BDC Representatives 30 min
February 9, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Appointment Essentials For BDC Representatives 1 hr 10 min
Lesson 8 How To Tackle Challenges In The Automotive Industry 1 hr
February 13, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Business Development KPI & Forecasting Metrics 30 min
Lesson 10 Business Development Scripts & Templates 30 min
February 16, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 16 hours

Government-Sponsored Enrollment Form

Attention Government-Sponsored Students

Government-sponsored students must complete the enrollment form. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.