Automotive Service Advisor Course – Blended Learning Program (GSSARC-P)

Automotive Service Advisor Course – Blended Learning Program (GSSARC-P)

We have teamed up with Vocational Schools, Better Jobs Ontario, WSIB, WorkSafe BC, and WCB Alberta to help pay tuition fees.

Only available to government-sponsored students. Complete the Government-Sponsored Enrollment Form tab to apply for this course or visit Better Jobs Ontario to speak with your local agent for further guidance.

Description

Automotive Service Advisor Course – Blended Learning Program

CA$1,495.00

Location: Virtual Campus

Course Intake Dates: Ongoing

Course Duration: 4 weeks

In-class Hours Per Session: 3 hours

Total Course Hours: Study Time 10 hours / In-class 12 hours

Classroom Attendance Times: Weekends

Classroom Video Software: Zoom

Resume & Career Placement Assistance: Yes *

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

*Government-sponsored students only and must be a Canadian residents.

Download the 2022 brochure

 

Course Summary

Interested in becoming an automotive service consultant? The Automotive Service Advisor Essentials Course explains everything you need to know to start your automotive service industry career quickly.

The automotive service advisor program is your road map to successfully improve your service advisor’s soft skills and build up the confidence to cross-sell more services. You’ll earn a certificate of achievement, have a greater knowledge of core service advisor selling techniques, and start your service advisor career quicker. Each lesson is loaded with word tracks advisors use every day to make you sound like a customer service superhero and close more deals quickly in the automotive industry.

The Service Advisor Essential Course teaches you from the ground up. Early on, you will gain an in-depth knowledge of vehicle maintenance needs and automotive repairs. Included is the step-by-step service advisor workflow cheat sheet containing everything a service advisor needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per invoice. Master techniques used by successful service advisors and accelerate your career in the automotive industry today!

Included in the course are the following downloadable resources:

  • Easy to follow automotive service advisor’s daily workflow guide
  • Over 20 automotive advisor call scripts for service customers

What Will I Learn?

Lessons contain the same topics as the Automotive Service Advisor Essential Course designed to fast-track government-sponsored students with remote classroom lessons.

  • Step-by-step customer meet and greet & walkaround process
  • Vehicle maintenance, warranty & repairs explained
  • Service maintenance items and value selling strategies explained
  • Effective sales techniques to sell more multi-point inspection repairs
  • Learn how to improve their soft skills
  • Understand how to become an active listener & ask open-ended questions
  • Easy to follow automotive service advisor’s daily workflow cheat sheet
  • Top three sales closing techniques with sample scripts
  • Best tips to avoid common service advisor pitfalls
  • Learn how to measure monthly performance with KPI formulas

Experience Level Requirement

  • No previous service experience or automotive knowledge is required.
  • Everything in this course is made as simple as possible and is for anyone with limited or no prior knowledge of the automotive industry.

Who Should Take This Course?

  • Inexperienced Individuals
  • Anyone Who Loves Cars
  • Enjoys Talking To People
  • Wants To Work In Sales

Instructors meet with students in virtual group classroom sessions twice a week to ensure all students gain an accurate and deep understanding of the course and test their knowledge.

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT SERVICE REPAIR ORDERS
LESSON 4: BREAKING DOWN NEW VEHICLE FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR AUTOMOTIVE SERVICE ADVISORS
LESSON 6: HOW SERVICE ADVISORS CAN TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: AUTOMOTIVE SERVICE ADVISOR CUSTOMER CONSULTATION STEPS
LESSON 8: THE MOST EFFECTIVE SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: COMPLETING THE SERVICE VISIT - THE SERVICE VEHICLE DELIVERY PROCESS WORKFLOW
Lesson 10: HOW TO REACH YOUR SALES GOALS WITH SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: THE ULTIMATE SERVICE ADVISOR WORKFLOW QUICK REFERENCE GUIDE
LESSON 12: SCHEDULING SERVICE APPOINTMENTS & CALL SCRIPTS HANDBOOK

Government-Sponsored Enrollment Form

Attention Government-Sponsored Students

Government-sponsored students must complete the enrollment form. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.

Better Jobs Ontario Automotive Service Advisor Training Enrollment

Better Jobs Ontario Program

Ontario’s new Better Jobs Ontario program may help you retrain for a new in-demand career.

How does it work?

Better Jobs Ontario provides eligible applicants with skills training for in-demand jobs and financial support. You can apply for up to $28,000 for costs, including:

  • Tuition
  • Books
  • Institutional costs
  • Transportation
  • Basic living allowance

The amount of support you receive is based on individual needs and available funding.

Want to apply to the Automotive Service Advisor Course – Blended Learning Program (GSSARC-P) with Better Jobs Ontario?

You’ll work with an Employment Ontario agency that will help determine if this is the right program for you. Employment Ontario staff can also help you with the following:

  • Answer any questions you may have about Better Jobs Ontario
  • Help you complete your funding application

Better Jobs Ontario Eligibility

You qualify for Better Jobs Ontario if you either:

  • Have been laid-off and have not been working or are working a temporary job just to cover costs
  • Have not been laid-off but have been unemployed for six months or longer and are part of a low-income household

You can still apply if you receive either:

  • Employment Insurance (EI)
  • Ontario Works (OW)
  • Ontario Disability Support Program (ODSP)

Find An Employment Ontario Agency Near You