Automotive Service Advisor Essential Course – Remote Classes (GSSARC22)

Only available to government-sponsored students.

Complete the Government-Sponsored Enrollment Form tab to apply for this course.

Description

Automotive Service Advisor Essential Course – Remote Classroom

CA$749.95

Location: Virtual Campus

Course Start Dates:

  • Spring May 31, 2022
  • Summer July 30, 2022
  • Fall September 19, 2022
  • Fall November 26,2022
  • Winter January 14, 2023

Course Duration: 3 weeks

Total Course Hours: Study Time 9 hr 35 min / In-class 9 hr 30 min

Classroom Attendance Time: 6:30 p.m. – 8:00 p.m. EST (twice weekly see course schedule for further details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Resume & Career Placement Assistance: Yes *

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

*Canadian residents only.

Only Available For Government-Sponsored Students

Course Summary

Interested in becoming an automotive service consultant? The Automotive Service Advisor Essentials Course explains everything you need to know to start your automotive service industry career quickly.

The automotive service advisor program is your road map to successfully improve your service advisor’s soft skills and build up the confidence to cross-sell more services. You’ll earn a certificate of achievement, have a greater knowledge of core service advisor selling techniques, and start your service advisor career quicker. Each lesson is loaded with word tracks advisors use every day to make you sound like a customer service superhero and close more deals quickly in the automotive industry.

The Service Advisor Essential Course teaches you from the ground up. Early on, you will gain an in-depth knowledge of vehicle maintenance needs and automotive repairs. Included is the step-by-step service advisor workflow cheat sheet containing everything a service advisor needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per invoice. Master techniques used by successful service advisors and accelerate your career in the automotive industry today!

Included in the course are the following downloadable resources:

  • Easy to follow automotive service advisor’s daily workflow guide
  • Over 20 automotive advisor call scripts for service customers

What Will I Learn?

Lessons contain the same topics as the Automotive Service Advisor Essential Course designed to fast-track government-sponsored students with remote classroom lessons.

  • Step-by-step customer meet and greet & walkaround process
  • Vehicle maintenance, warranty & repairs explained
  • Service maintenance items and value selling strategies explained
  • Effective sales techniques to sell more multi-point inspection repairs
  • Learn how to improve their soft skills
  • Understand how to become an active listener & ask open-ended questions
  • Easy to follow automotive service advisor’s daily workflow cheat sheet
  • Top three sales closing techniques with sample scripts
  • Best tips to avoid common service advisor pitfalls
  • Learn how to measure monthly performance with KPI formulas

Experience Level Requirement

  • No previous service experience or automotive knowledge is required.
  • Everything in this course is made as simple as possible and is for anyone with limited or no prior knowledge of the automotive industry.

Who Should Take This Course?

  • Inexperienced Individuals
  • Anyone Who Loves Cars
  • Enjoys Talking To People
  • Wants To Work In Sales

Instructors meet with students in virtual group classroom sessions twice a week to ensure all students gain an accurate and deep understanding of the course and test their knowledge.

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT REPAIR ORDERS
LESSON 4: BREAKING DOWN FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR ADVISORS
LESSON 6: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: SERVICE ADVISOR CUSTOMER CONSULTATION PROCESS
LESSON 8: SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: SERVICE VEHICLE DELIVERY PROCESS
Lesson 10: SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: SERVICE ADVISOR WORKFLOW CHEAT SHEET
LESSON 12: SCHEDULING APPOINTMENTS & CALL SCRIPTS

Spring 2022

Course Opens May 31, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
June 2, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
June 6, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
June 9, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
June 13, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
June 16, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
June 20, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Summer 2022

Course Opens July 30, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
August 2, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
August 5, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
August 9, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
August 12, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
August 16, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
August 19, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Fall 2022

Course Opens September 19, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
August 2, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
August 5, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
August 9, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
August 12, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
August 16, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
August 19, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Fall 2022-2

Course Opens November 26,2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
November 28, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
December 1, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
December 5, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
December 8, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
December 12, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
December 15, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Winter 2022

Course Opens January 14, 2023 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
January 17, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
January 20, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
January 24, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
January 27, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
January 31, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
February 3, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Government-Sponsored Enrollment Form

Attention Government-Sponsored Students

Government-sponsored students must complete the enrollment form. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.