Automotive Business Development Center Training Canada

Service Department BDC

Automotive Service Business Development Training

The success of an automotive call center depends on having well-trained employees who can boost sales and customer retention. BDC can impact your sales volume in Service, Parts and future New Car sales. Establishing healthier habits now will influence the future success of your dealership.

With BDC operators armed with dynamic procedures are more likely to win their sales objectives. With a detailed game plan, cross training of key people, and regular communication between Sales, Parts and Service you can support a successful BDC operation.

Starting at $299
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Having the right tools for a successful BDC Center includes these basic building blocks

Service BDC staff will learn how to:

  • Review and measure effectiveness of your current BDC department and defining new goals in line with seasonal selling

  • Fine-tune daily, monthly and seasonal procedures with update and refined scripting

  • Reach obtainable goals of customer contacts set each day

  • Set in motion a solid communication process between BDC staff, service advisors and managers

  • Establish KPI’s to monitor appointments booked and track customer contact rate weekly

  • Meet sales objectives, increase appointments and customer show rates

  • We will show you how to encourage managers and advisors to routinely review BDC performance reports

  • Learn how to communicate with positive language to improve customer experience

  • Sign on bonus! You will receive customized schedules, call scripts and pay plans

Service BDC Training Program

3 to 5 day in-dealership course

Training available For entry-level & seasoned employees

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What Our Clients Have To Say ~

Ray is extremely knowledgeable, passionate, attentive, and also very understanding.
I would definitely recommend Ray for all of your service/automotive training needs!

Sara Franco, LISTOWEL FORD

This course has taken me to another level. If you want to revamp your Fixed Operations department to improve performance and sales, the service manager course this is something to consider. Thank you Ray Levo and Service Drive!

Winnipeg, MB, HYUNDAI SERVICE MANAGER

Thanks so much for all your assistance Ray. I know my staff learner a great deal from your expertise and guidance. It’s truly appreciated and looking forward to having you back again!

Chris Newman, LISTOWEL FORD

Very professional and personable. Everyone at Service Drive makes a sincere effort to communicate well and build rapport. Weekly coaching with Ray is extremely helpful!

Vancouver, BC, CHEVROLET FIXED-OPS MANAGER

Brilliant motivator, really makes you think outside of the norm when Ray is teaching new methods. Top notch sales trainer to work with!

Calgary, AB, HYUNDAI SERVICE CONSULTANT

Ray goes above and beyond to train others even long after his training session, he opens himself for calls as well as email for any further questions you may have. The energy he has while training you about sales gets you excited and ready to get out there to use the tools he gives you.

Ottawa, ON, CHRYSLER BDC STAFF

I enjoyed my week of training and learned a great deal of new sales strategies and I’m excited to implement what I’ve learned into my day to day interactions with our customers.

Oshawa, ON, HONDA SERVICE CONSULTANT

Ray saved my Fixed-Ops department money by finding incorrect misc-codes and fixed them right away; something my last service manager left in a big mess and the advisers were taking advantage of. He saved me missed revenue I didn’t even know about, money well spent! Thank you so much!!!

Edmonton, AB, TOYOTA FIXED OPERATIONS

SERVICE & PARTS ON-SITE AUTOMOTIVE TRAINING

Seeing and Doing Brought Together & Having It STICK.

Service Managers, Service Consultants, BDC & Parts Staff Training