Text Messaging Consent

Service Drive Consulting Inc., operating as Service Drive Automotive Training, uses text messaging for dealership and business customer care only.

Text messages are used only after a dealership or business contact has spoken with us by phone and has given verbal permission to communicate by text message.

We do not use text messaging for students. Students are contacted by email only.

We do not use text messaging for newsletters, cold outreach, purchased lists, third-party lead generation, or third-party marketing.

How verbal consent is collected

During a phone call, a representative may ask:

“Before we use text messaging, I need your permission. Service Drive Automotive Training can send and receive text messages with you about your dealership inquiry, training or consulting discussion, appointment details, follow-up questions, or support requests. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Do I have your permission to communicate with you by text at this number?”

Text messaging is used only if the contact says yes.

How consent is recorded

When verbal consent is provided, Service Drive Consulting Inc. records the consent in the dealership or business contact record. The record may include the contact name, phone number, date of consent, method of consent, and the purpose of the SMS communication.

Opt out

A recipient can opt out of text messages at any time by replying STOP.

Help

A recipient can reply HELP for help or contact us at info@servicedrive.ca.