You can still teach an old dog, new tricks! Excellent course!

It was well written, and I appreciate the 2nd last chapter, to summarize the key learning points. I was a Service Advisor, 30 years ago. The technology has changed, but the fundamentals remain the same. I appreciate identifying the different customer types, and appropriate methods to close a sale. This will improve my various CSI measures, and secure myself as a valuable team member.