Automotive Fixed Operations Advisor
Just For Multi-Store Dealers
Automotive Fixed Operations Advisor
Engineered just for Multi-Store Dealers without a corporate Fixed Operations manager on staff
Because it’s easy to lose site of who is steering the ship. When things get busy at your primary location, it can be a challenge overseeing staff and customers at your other locations. With random dealership visits and follow-up procedures we help keep you on track for continued success.
Starting at $1199 per store
(Ontario dealers only)
The laundry list of what you can expect from us. Sorry it’s a long one…
How It Works
> 3 months of random visits per dealership, includes a Saturday visit
> The first month you will receive one full day & two random half day follow-ups per location
> Next, the following two months we have you covered with an additional four more random half day visits
> Contracts renew every three months, with no long-term commitment required
- Why You’ll Benefit
> We operate as your eyes and ears to lower the amount of non-productive mischief
> Review matters of concern plus provide your staff with mentoring and support
> Ensure essential compliance for staff and shop equipment in place and up to date
> You’ll receive a program of affairs report after each visit identifying issues along with solutions
> We also perform a follow up review with management on our next visit
- What We Will Be Keeping An Eye On
> Audit CP, Internal and Warranty RO’s for accuracy and compliance
> Monitor team members skills and competencies, answer questions and resolve doubts
> Review expenses for fixed operations department including contracts for outside service
> Ensure equipment compliance such as compressors, tanks & hoists
> Labor compliance such as WSIB* and W.H.M.I.S.* reviewed including eye wash stations, first aid kits, certifications, meetings and minutes
> Consultant performance review of sales, gross retention, RO documentation and CSI
> Factory and complimentary training schedule review
> CSI management including closing customer hot alerts
> Warranty parts retention audit including ease of locating, documentation, verification of fault, satisfactory factory recalls, core control
> Warranty expense analysis reviewing cost to peer, comebacks, receivable performance, add on’s, excessive op code usage
* This is not intended as certification for WSIB or W.H.M.I.S. We review meetings,
minutes and essential compliance and do not provide a guarantee if audited.
When operating multi-stores it’s important to have someone by your side with the knowledge and experience in all aspects of fixed operations. We can add invaluable support with problem solving and providing support to management and staff without the high costs associated with hiring new management.
What Our Clients Have To Say ~
Ray is extremely knowledgeable, passionate, attentive, and also very understanding.
I would definitely recommend Ray for all of your service/automotive training needs!
This course has taken me to another level. If you want to revamp your Fixed Operations department to improve performance and sales, the service manager course this is something to consider. Thank you Ray Levo and Service Drive!
Thanks so much for all your assistance Ray. I know my staff learner a great deal from your expertise and guidance. It’s truly appreciated and looking forward to having you back again!
Very professional and personable. Everyone at Service Drive makes a sincere effort to communicate well and build rapport. Weekly coaching with Ray is extremely helpful!
Brilliant motivator, really makes you think outside of the norm when Ray is teaching new methods. Top notch sales trainer to work with!
Ray goes above and beyond to train others even long after his training session, he opens himself for calls as well as email for any further questions you may have. The energy he has while training you about sales gets you excited and ready to get out there to use the tools he gives you.
I enjoyed my week of training and learned a great deal of new sales strategies and I’m excited to implement what I’ve learned into my day to day interactions with our customers.
Ray saved my Fixed-Ops department money by finding incorrect misc-codes and fixed them right away; something my last service manager left in a big mess and the advisers were taking advantage of. He saved me missed revenue I didn’t even know about, money well spent! Thank you so much!!!