Service Drive
Service Managers, Parts Manager, Service Consultants, BDC Staff
Service Drive
Automotive Training Canada
Service Managers, Parts Manager, Service Consultants, BDC Staff
On-Site Automotive Training Canada
How We Make You Look Great
Our customer service and engagement training programs are powerful and scalable to meet the needs of your business.
Seeing and Doing Brought Together & Having It STICK.
Lead by example.
We know the best learning environment is your dealership sales-floor, not sitting idle in a classroom.
With real-world examples our teaching method is simple:
Watch, Learn, Do, Repeat.
Build your teams knowledge base.
We challenge your employees current views of customer service and up their knowledge with fresh skills they can put to use today.
They’ll build up a stronger insight in how to persuade customer purchases.
SERVICE & PARTS MANAGER TRAINING
In-Store Training For Entry-Level Staff & Experienced Employees
Training materials, reports & excel formulas are included.
3 days onsite training
Includes eBook & managerial excel worksheets
From CA$1,199 & up
- Unlock The Secret To Decoding Your Financial Statement
- Core Leadership Skills To Influence & Motivate Your Staff
- Create Sales Driven Pay Plans Everyone Can Agree To
- Incorporate Sales Boosting Gamification Tools Successfully
- We'll Walk You Through Sales & Expense Forecasting
- Increase Customer Retention Without Breaking The Bank
- Key Performance Indicators And Benchmarks Mapping
- Parts inventory growing out of control? We'll show you how to fix it
- Avoid 120+ days parts obsolescence loss with our recipe
- Bonus! Reference Materials, Spreadsheets And Self-Check Guides To Help Your Growth
SERVICE CONSULTANT TRAINING
In-Store Training For Entry-Level Staff & Experienced Employees
3 days onsite training
Includes service advisor eBooks
From CA$1,199 & up
- Master The Art Of Persuasive Sales Pitch
- Advance Your Product Knowledge And Grow Your CP Sales
- Employ Reliable Cross-Selling Techniques
- Stop Breaking Promises And Start Building Customer Trust
- Learn To Communicate Efficiently With People
- Discover How You Can Crush The 1 Line Repair Order Disorder
- Tips On Creating Memorable Experience For Your Customers
- Best Approach For Handling Difficult Customers And Not Lose It
BUSINESS DEVELOPMENT TRAINING
In-Store Training For Entry-Level Staff & Experienced Employees
3 days onsite training
Includes eBook & BDC excel worksheets
From CA$1,199 & up
- Simple Ways To Keep Your Customer Database Clean & Current
- Best Practices To Keep Your Internal Communication Channels Flowing
- Increase Customer Satisfaction Rates
- Sell More Services Before Appointment Day
- We'll Fine Tune Your Daily and Seasonal Call Scripts
- Strengthen Future Sales Objectives
- Win Back Lost Customers With Positive & Achievable Actions
- Regularly Contact Unsold Sales Floor Ups & Boost Lease Retention
- Managers Will Receive Pay Plans Proposals Plus Tips On Spiffs & Gamification Tricks
Set a strong foundation.
Finding new customers is hard and keeping them is even harder.
You’ll learn the best tricks to relate with customers and how to strengthen everyday conversation skills.
One size does not fit all.
In fact, no two employees are the same. It’s our job to find out what they are experts at and what truly needs polishing.
We break each course down into smaller bite-sized chunks then build it back up as the lessons progress, helping your employee understand the value of each step.
What You’ll Gain With In-House Training.
Give your business goals a boost with simplified training and a sensible price tag attached.
Cost effective training.
Cost per session is less than public courses because we use your dealership as the classroom, saving you the extra cost of setting up at a lecture hall.
We also recommend having 2 or more people attending the in-house training courses to make it even more cost effective.
We use current work examples.
Training in-house means we prepare the courses to solve your individual problems using real-life examples.
We instruct team members based on work which relates to their roles, not a generic example.
Convenience.
People have their own busy timetables and responsibilities which makes a day stressful. That’s where in-house training shines, our instructors can work around your schedules.
In fact, team members can step away if something needs their immediate attention. And remember, we’re at your side ready to help.
What Our Clients Have To Say ~
Ray is extremely knowledgeable, passionate, attentive, and also very understanding.
I would definitely recommend Ray for all of your service/automotive training needs!
~
FORD DEALER ~ SERVICE COORDINATOR
Toronto, ON
This course has taken me to another level. If you want to revamp your Fixed Operations department to improve performance and sales, the service manager course this is something to consider. Thank you Ray Levo and Service Drive!
~
HYUNDAI DEALER ~ SERVICE MANAGER
Winnipeg, MB
Very professional and personable. Everyone at Service Drive makes a sincere effort to communicate well and build rapport. Weekly coaching with Ray is extremely helpful!
~
CHEVROLET DEALER ~ FIXED-OPS MANAGER
Vancouver, BC
We Are All In This Together
Automotive Experienced
Flexible solutions to meet your employee training needs. Whether it’s employees embarking on multi-lessons or task-specific lessons.
