Automotive Service Consultant Training
Consultants will learn the key principles of delivering great customer service and how to build lasting customer relationships.
Service Consultant Training
Your Service Consultant calls for a high level of organization. Service Consultants task controls the workflow from the moment a customer calls for an appointment to well after they leave with their repaired vehicle.
Improving the consumer experience remains one of the primary goals of each dealership. In order to do so, they need to have excellent people skills, integrity, and a high commitment to customer satisfaction. Relying on a strong understanding of their customer’s needs and extensive product knowledge.
Starting at $299
Having the right tools for a successful service department includes these basic building blocks
Service Consultants will learn how to improve customer retention:
You’ll gain useful cross-selling techniques, and when to up-sell high dollar value items.
Can you handle difficult customers? Know how to stay calm by applying our proven techniques.
Improve CSI by developing positive language skills, and providing 5 star service.
See how you can increase customer sales with our advanced presentation skills.
Do you know a 1 line repair order advisor? Learn how you can build up the confidence and write up orders with more job lines.
Understanding the workflow process from greeting your customer to asking for a positive review at the end of each repair.
How can you win your customers’ trust without great communications skills? Easy, you’ll learn new ways to find your customers soft spots.
Learn the ins and outs of dispatching, end of day procedures & how to handle the overflow of recall customers.
Improve your conversational skills. Keeping everyone informed throughout the day impacts everything from productivity to customer retention.
Advisors can’t find time to commit? Employees who break promises with customers cost the dealership more than just lost income. Follow our two-step method to insure they fulfill promises.
Sometimes it’s required to go back and re-learn the proper way to write repair orders for CP, Warranty and Fleet customers.
- AND SO MUCH MORE!
Automotive Service Consultant Training Program
5 day in-dealership course
Training Available For Entry-Level & Seasoned Staff
The role of Service Advisor varies widely; we expect a lot from advisors. They serve as the dealerships Greeter, Advisor, Dispatcher, Porter and Cashier. Someplace in between we need them to build customer trust, earn their business and sell.
Dedicated with providing your Dealerships Fixed Operations Team with the resources, expertise and coaching needed to be successful.
Over 35 years experience and a trusted source for Fixed Operations staff training.
Training The Next Generation Of Automotive Service & Parts Staff To Be Outstanding Leaders