Automotive Service Consultant Training
- Onsite training at your dealership or store without missing a day on the salesfloor
- Training up to 4 employees at the same daily rate
- Perfect for entry-level & experienced consultants
Automotive Service Advisor Training Programs
Essential Automotive Skills & Tools For Service Consultants
Your Service Consultant calls for a high level of organization. They are tasked with controlling the shop's workflow from the moment a customer calls for an appointment to well after they leave with their repaired vehicle.
The Automotive Service Advisor training provides hands-on experience to sell services better and faster without missing a beat on the sales floor.
- They’ll learn effective cross-selling techniques, and when to up-sell high dollar value items.
- Can they handle difficult customers? Know how to stay calm by applying our proven techniques.
- Improve CSI by developing positive language skills, and providing 5 star service.
- See how you can increase customer sales with our advanced presentation skills.
- Do you know a 1 line repair order advisor? Learn how you can build up the confidence and write up orders with more job lines.
- Understanding the workflow process from greeting your customer to asking for a positive review at the end of each repair.
- How can you win your customers’ trust without great communications skills? Easy, you’ll learn new ways to find your customers soft spots.
- Learn the ins and outs of dispatching, end of day procedures & how to handle the overflow of recall customers.
- Improve your conversational skills. Keeping everyone informed throughout the day impacts everything from productivity to customer retention.
- Advisors can’t find time to commit? Employees who break promises with customers cost the dealership more than just lost income. Follow our two-step method to insure they fulfill promises.
- Sometimes it’s required to go back and re-learn the proper way to write repair orders for CP, Warranty and Fleet customers.
- AND SO MUCH MORE!
Improving customer experience remains the primary goal of every dealership. That’s why service consultants need to excel at people skills. Today’s customers need someone with extensive product knowledge, shows integrity, and has a high commitment to customer satisfaction.
Our consultant training program teaches critical principles of delivering excellent customer service and building lasting customer relationships. Never let another customer leave upset again!
Enroll Today In The Automotive Service Consultant Training Program
- Get on-site training at your store without missing a day on the floor
- On-ite automotive training starting at CA$2195 & up
- 5 day on-site training workshop
- Training textbooks, and industry benchmarks are included
- Perfect for entry level & experienced consultants
- Train up to 4 service staff for the same price
Onsite Advisor Training
All Levels
On-site Automotive Service Advisor training is a 5 days hands-on dealership program.
Ideal for entry-level and advanced-level advisors. Train up to four service advisors for one price.
Onsite Service Advisor Training From CA$2895
Online Advisor Training
Beginner
Online Automotive Service Advisor training is a 4-day course / 3 hours per day.
One-on-one instructor webinar training is ideal for entry-level service advisors.
Online Entry-Level Service Advisor Training From CA$1895
Online Advisor Training
Advanced
Online Automotive Service Advisor training is a 3-day course / 3 hours per day.
One-on-one instructor webinar training is ideal for experienced service advisors.
Online Experienced Service Advisor Training From CA$1195
It’s Time Your Store Starts Closing More Deals.
Helping stores put the “FIX” back into Fixed Operations for over 30 years.
Service Drive Automotive Training
Service Drive Automotive Training is located in Southern Ontario. We proudly train Canadian automotive employees across this great country from coast to coast, from British Columbia, Alberta, Ontario, Nova Scotia to Newfoundland and Labrador.
Wish to speak with someone now?
Contact Ray today for a personalized solution to fix your shop.
- Phone or Text: 647-233-9468
- Email: info@servicedrive.ca
- Mon - Fri: 9:00 - 17:30
Ray Levo
Consultant & Instructor
Ray Levo is a Fixed Operations manager with over 40 years of automotive experience.
Serving on the Advisory Board to the Automotive Training Program at Sault College and British Columbia Institute of Technology. Additionally, Ray served as a past member of 20 groups.
Ray works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years. He also enjoys being an instructor at the local community college for the past 3 years.
We Are All In This Together
Automotive Experienced
Flexible solutions to meet your employee training needs. Whether it’s employees embarking on multi-lessons or task-specific lessons.
Dealer Testimonials.
I enjoyed my week of training and learned a great deal of new service strategies. I’ve already increased my labor sales by .2 in just a few days, and I also learned to be more patient with customers.
~
Honda Dealer
~ Service Consultant
Awesome motivator, really makes you think outside of the norm when Ray is teaching new methods. Great sales trainer to work with!
~
Hyundai Dealer
~ SERVICE CONSULTANT
Service Drive Automotive got my fixed operations staff to work together as a team. The technicians no longer put up a fight, now they help my advisors to up-sell additional work. Thanks Ray.
~
Chrysler Dealer
~ GENERAL MANAGER
Ray saved my department money by finding incorrect op-codes and fixed them right away; something my last service manager left in a big mess and the advisors were taking advantage of. He saved me missed revenue, money well spent!
~
Toyota Dealer
~ FIXED OPERATIONS