Having the right tools for a successful BDC Center includes these basic building blocks:
BDC not only increases your New Car Sales volume but also funnels customers towards the Service department and back again to New Cars at the end of their finance. Establishing healthier habits today will influence the future success of your dealership.
With BDC operators armed with dynamic procedures are more likely to win their sales objectives. With a detailed game plan, cross-training of key people, and regular communication between Sales, Parts, and Service, you can support a successful BDC operation.
The success of an automotive call center depends on having well-trained employees who can boost sales and customer retention. BDC can impact your sales volume in Service, Parts, and future New Car sales. Establishing healthier habits now will influence the future success of your dealership.
It’s Time Your Store Starts Closing More Deals.
Yes, I want to see my Fixed Operations department improve.
We’d love To Meet You In Person Or Through Skype!
Wish to speak with someone now? Contact Ray today for a personalized solution to fix your shop.
Ray Levo is a Fixed Operations manager with over 40 years of automotive experience.
Serving on the Advisory Board to the Automotive Training Program at Sault College and British Columbia Institute of Technology. Additionally, Ray served as a past member of 20 groups.
Ray works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years. He also enjoys being an instructor at the local community college for the past 3 years.
Flexible solutions to meet your employee training needs. Whether it’s employees embarking on multi-lessons or task-specific lessons.