Automotive BDC Training
- Onsite training at your dealership or store without missing a day on the salesfloor
- Training up to 4 employees at the same daily rate
- Ideal for entry level & experienced consultants
Automotive Sales & Service BDC Consultant Training Programs
Essential Automotive Skills & Tools For BDC & BDM Consultants
The success of an automotive call center depends on having well-trained people who can boost sales and increase existing customer retention. Having the right tools for a successful BDC Center includes these essential building blocks:
- Review and measure effectiveness of your current BDC department and defining new goals in line with seasonal selling
- Fine-tune daily, monthly and seasonal procedures with update and refined scripting
- Improve end of lease customer retention with 6 and 3 month contact
- Reach obtainable goals of customer contacts set each day
- Set in motion a solid communication process between BDC staff, sales, service advisors and managers
- Learn how to communicate with positive language to improve customer experience
- Meet sales objectives, increase appointments and customer show rates
- Establish KPI’s to monitor appointments booked and track customer contact rate weekly
- We will show you how to encourage managers and advisors to routinely review BDC performance reports
- Sign on bonus! You will receive customized schedules, call scripts and pay plans
- AND SO MUCH MORE!
BDC not only increases your New Car Sales volume but also funnels customers towards the Service department and back again to New Cars at the end of their finance. Establishing healthier habits today will influence the future success of your dealership.
With BDC operators armed with dynamic procedures are more likely to win their sales objectives. With a detailed game plan, cross-training of key people, and regular communication between Sales, Parts, and Service, you can support a successful BDC operation.
The success of an automotive call center depends on having well-trained employees who can boost sales and customer retention. BDC can impact your sales volume in Service, Parts, and future New Car sales. Establishing healthier habits now will influence the future success of your dealership.
Enroll Today In The Automotive Sales & Service BDC Consultant Training
- Get on-site training at your store without missing a day on the floor
- Onsite automotive training starting at CA$2195 & up
- Training textbooks, BDC forecasting, industry benchmarks, and scripts are included
- 5 on-site training available
- Perfect for entry level & experienced consultants
- Train up to 4 BDC staff for the same price
Onsite BDC Training
All Levels
On-site Automotive BDC training for the Sales & Service department is a 4 days hands-on program.
Ideal for entry-level, advanced employees and group training.
Train up to four BDC representatives for one price.
Onsite BDC Representatives Training From CA$3195
Online BDC Training
All Levels
Online Automotive BDC training is a 3-day course / 2 hours per day.
One-on-one instructor webinar training is ideal for all levels.
Online BDC Representatives Training From CA$1895
It’s Time Your Store Starts Closing More Deals.
Helping stores put the “FIX” back into Fixed Operations for over 30 years.
Service Drive Automotive Training
Service Drive Automotive Training is located in Southern Ontario. We proudly train Canadian automotive employees across this great country from coast to coast, from British Columbia, Alberta, Ontario, Nova Scotia to Newfoundland and Labrador.
Wish to speak with someone now?
Contact Ray today for a personalized solution to fix your shop.
- Phone or Text: 647-233-9468
- Email: info@servicedrive.ca
- Mon - Fri: 9:00 - 17:30
Ray Levo
Consultant & Instructor
Ray Levo is a Fixed Operations manager with over 40 years of automotive experience.
Serving on the Advisory Board to the Automotive Training Program at Sault College and British Columbia Institute of Technology. Additionally, Ray served as a past member of 20 groups.
Ray works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years. He also enjoys being an instructor at the local community college for the past 3 years.
We Are All In This Together
Automotive Experienced
Flexible solutions to meet your employee training needs. Whether it’s employees embarking on multi-lessons or task-specific lessons.
Dealer Testimonials.
I enjoyed my week of training and learned a great deal of new service strategies. I’ve already increased my labor sales by .2 in just a few days, and I also learned to be more patient with customers.
~
Honda Dealer
~ Service Consultant
Awesome motivator, really makes you think outside of the norm when Ray is teaching new methods. Great sales trainer to work with!
~
Hyundai Dealer
~ SERVICE CONSULTANT
Service Drive Automotive got my fixed operations staff to work together as a team. The technicians no longer put up a fight, now they help my advisors to up-sell additional work. Thanks Ray.
~
Chrysler Dealer
~ GENERAL MANAGER
Ray saved my department money by finding incorrect op-codes and fixed them right away; something my last service manager left in a big mess and the advisors were taking advantage of. He saved me missed revenue, money well spent!
~
Toyota Dealer
~ FIXED OPERATIONS