Automotive Fixed Operations Manager Master Course Introduction
Automotive Fixed Operations Manager Master Course Introduction
The Fixed Operations Manager Master Course examines the pain points of overseeing the service and parts departments and shows you how to crush them confidently.
The Automotive Fixed Operations Manager Master Course focuses on the core values of operating these two departments with professionalism and integrity and confronting new challenges with conviction. Use this course as your guide to tackle anything that lies ahead and cast aside any worries you may have about becoming a Fixed Operations Manager.
Strategic Thinking & Financial Planning
It’s difficult to grow sales because managers are busy focusing on today’s tasks. Part of a manager’s job is to always think of the bigger future and create business improvement plans. There are plenty of excel spreadsheets included in this course designed to improve a managers’ efficiency and workflow.
The Automotive Fixed Operations Manager Master Course shows managers how to set targets and bring the service and parts department back in line with the dealership’s goals in easy-to-follow steps.
You’ll learn how to investigate the existing systems and create new policies. Managing each department’s productivity becomes effortless once you understand how to eliminate common barriers that prevent growth.
The financial statement (FS) intimidates most managers. But this course explains each sale and expense account in detail. You’ll learn to investigate each GL account, what should and should not be posted there, and ideal benchmarks. Plus, there are many tips on what to do when things go wrong.
You are encouraged to think strategically and design a new business plan to improve productivity and profitability. There are plenty of excel spreadsheets included in this course designed to improve your efficiency and workflow.
See which expense to consider when calculating the door rate with easy-to-follow sales and expense downloadable spreadsheets. There’s even a spreadsheet template for forecasting.
You will have access to several downloadable templates loaded with calculations, KPI formulas, and North American industry benchmark standards.
Reduce your anxiety and increase your financial knowledge after completing the Automotive Fixed Operations Manager Master Course.
Service Labor Pricing
You will learn the correct way to calculate the shop’s door rate, understand how to correctly price menu items, and see how to implement grid matrix pricing. If you haven’t heard of grid matrix pricing, it’s an essential tool to help shops make up for lower profit services by offsetting smaller profit margins.
A shop can track dozens of KPI’s. Some KPI’s are helpful, and others are not as much. This course covers all the necessary KPI’s to measure, benchmark, and compare success. You learn the 5 key metrics that will make a difference in every shop’s performance.
Shop Maintenance & Compliance
It’s essential to maintain shop equipment regularly. Without routine checks, unexpected breakdowns cost the shop more than just downtime. It causes lost revenue, interrupts other repairs, and inconveniences customers.
With a full-day workload, it’s easy to overlook shop maintenance until something breaks.
Fix Operation management training includes:
- Shop equipment listing
- Equipment maintenance schedule
- Equipment certification requirements
- Maximizing the shop capacity
- The workforce required to remain profitable
New and seasoned managers can now refer to the shop equipment maintenance strategies outlined in this course.
Parts Inventory Management
Because the parts department affects every other dealership department, it is essential to maintain healthy parts inventory levels by running daily measures to test its performance. Getting inventory levels right is a significant accomplishment, but selling in-stock parts increases gross margins, leading to better profits.
Managers will better understand the phase-in/phase-out reports and use fill rates to stock in a new part number or remove stocked parts confidently.
You’ll see how to control inventory stocking levels, learn to reduce obsolete stock accurately and how to create inventory improvement plans. Learn how to investigate the existing inventory system and introduce new purchasing policies.
Inventory Pricing Strategies
The parts department profitability is a game of inches, not yards. You will learn how to maximize factory incentive programs yielding maximum discounts and increasing return allowances.
Increase profits overnight with price escalators and matrix parameters in the DMS. Implementing these measures is a small portion of tricks managers will learn. There’s velocity pricing and rounding up are another two methods too. Each one of these helps in its own way to grow profit margins.
Fixed Operation Workflow Cheat Sheets
Managers need to make quick decisions and resolve problems daily. Keeping the peace, listening to complaints, and sorting out conflicts can affect your ability to stay focused.
It’s challenging to remain calm under pressure and stay focused. This course includes an extensive section to ensure you stay on top of the workflow and keep everything running smoothly.
There is a checklist to follow and track your daily routine and ensure nothing gets overlooked. You’ll also know what tasks you need to perform and which ones you can delegate.
Create, Monitor & Measure Goals
A prosperous service and parts department needs a strong leader. As a fixed operations manager, you are the driving force behind the progression of team members.
Great managers spend a good part of their day monitoring staff, offering advice, and encouraging employees to improve their skills. The course has an abundance of mentoring examples designed to help managers encourage personnel growth and promote a healthier culture for employees.
The course includes a straightforward “how-to” framework and best approach guide for you to measure and improve KPI goals for each team member.
Learn how to continually train your team members and set concrete goals for service advisors, technicians, parts, and BDC staff to follow, then track their performance. Management can use a sales training guide to train service and parts advisors and BDC representatives. The guide includes essential customer service soft skills every employee needs to practice and several techniques on how to close more sales.
Successful Team
The key to creating a successful team is building trust through effective leadership. Encourage company culture by having frequent group meetings, implement plans everyone can agree with, and track goals together.
Building a talented team includes taking care of them financially. This course has a dedicated section for employee pay plans and incorporates new programs into the annual forecast.
Downloadable Course Material
Some course pages have downloadable spreadsheets; they are unprotected files and can be changed to suit your needs.
About The Lesson Quiz
Quizzes are based on the topic learned in each lesson. Students must complete the quiz at the end of the lesson before moving on to the next lesson.
Students will require a minimum grade of 60% to pass.
After finishing a quiz, students can select “View Questions” to see the answers, “Click Continue” to move on to the next lesson, or “Restart Quiz.”
Students can restart the quiz as many times as needed. However, when you restart a quiz, it will reset ALL the questions in the quiz. Students will have to answer every question over again. Questions will also appear in random order. The last grade score you earned on this quiz is the final grade for this lesson.
Certificate Of Completion
Students will require a minimum grade of 60% to pass; you will receive your Certificate of Completion immediately after completing the course.
Additional Notes:
KPI: The KPI benchmarks in this training guide are based on the North American market. However, KPI numbers will vary depending on the franchise, region, demographic, and retail establishment type, even within North America.
Please refer to the industry standards in your local area for more accurate monthly KPI numbers and update any formulas provided in these lessons to suit your region.
Workflow: This guide is not a complete fixed operation manager’s task list. For fixed operation managers, there’s no one-size-fits-all task list or workflow. These lists are to get you started in the right direction.
You may have additional tasks you need to complete each day, month, and year. Use this list to get you started, then build on it by creating your own workflow tracking system.