Automotive Sales & Service BDC Essentials Course
Online Automotive Sales & Service BDC Course Details
- Skill Level: Beginner
- Certificate of Achievement: Yes
- Passing Grade: 60%
- Duration: 8h 0m
- Downloadable Resources: 12+
- Bonus Resources: 30+ Scripts
- Self-Paced: Yes
- Course Access: Lifetime
- Language: English
- Video: No
- All Text Course: Yes
Online Automotive Sales & Service BDC Course Description
Are you interested in becoming an automotive BDC or BDM? The Automotive Sales & Service BDC Essentials Course explains everything you need to know to start your automotive industry career quickly. You’ll have a greater knowledge of core BDC and BDM sales techniques. A personal road map to improve your customer service soft skills and build confidence.
The automotive BDC – BDM program teaches you how to maintain an automotive business development center from the ground up. Early on, you will gain in-depth knowledge, from responding to leads, greeting customers the right way, maintaining a high level of service, and following up with vehicle purchases or repairs. Each lesson is filled with word tracks BDC representatives use every day to make you sound like a customer service superhero and schedule more appointments in the automotive industry.
The step-by-step workflow cheat sheet contains everything a BDC and BDM need to know what tasks need to be done each day, what metrics to follow, and how to forecast vehicle sales or service calls. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per appointment.
Master techniques used by successful automotive BDC or BDM and accelerate your career in the automotive industry today.
Learning Outcomes
- Step-by-step inbound phone & internet lead nurturing
- Outbound sold, lease, & service customer contact workflow
- Routine sale & service BDC/BDM tasks, contact frequency & metrics
- CRM maintenance & troubleshooting
- Understand how to become an active listener & ask open-ended questions
- Easy to follow automotive BDC & BDM daily workflow guide
- Annual BDC forecasting for sales and service departments
- Measure monthly BDC call & sales performance rates
- Earn a BDC certificate of achievement in 8 hours
Downloadable BDC/BDM Resources
- Lease customer spreadsheet
- Annual BDC service & sales forecasting spreadsheet
- BDC representative knowledge cross-selling guides
- KPI calculation guides
- Over 30+ automotive BDC scripts for sales & service department
Who Should Take This Course?
- Inexperienced Individuals
- Existing BDC & BDM
- Existing Dealership Employees
- Anyone Who Loves Cars
- Enjoys Talking To People
- Wants To Work In Sales
What Skill Do You Need To Become An Automotive BDC or BDM?
- This course is for anyone looking for an automotive industry career but unsure where to start.
- No previous BDC experience or automotive knowledge is required.
- Everything in this course is made as simple as possible and is for anyone with limited or no prior knowledge of the automotive industry.
Course Content
LESSON 1: AUTOMOTIVE SALES & SERVICE BDC - BDM COURSE INTRODUCTION
Automotive Sales & Service BDC Essentials Course | Service Drive Automotive Training
Online Automotive Sales & Service BDC Course is a self-paced excellent choice for anyone interested in becoming a dealership BDC or BDM. Earn a certificate of achievement.
Course Provider: Organization
Course Provider Name: Service Drive Automotive Training
Course Provider URL: https://servicedrive.ca/courses/automotive-sales-and-service-bdc-bdm-essentials-course/
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Course Content
About Instructor
Course Includes
- 10 Lessons
- 63 Topics
- 7 Quizzes
- Course Certificate
Ratings and Reviews
Beverly Labbe
There is so much to learn about working at a dealership's BDC department. My employer is the general manager and he wasn't too sure what I needed to do on a daily basis, so he purchased this course for me. I'm so glad he did because this course walks you through each step for both departments, and it even includes email and phone scripts! The added bonus is the BDC forecasting sheet...wow!
Susan Larks
This course is long, it took me a few weeks to complete, but it was worth it because now I understand what I need to do in order to meet my monthly target. My manager noticed a big improvement too, and she has complimented me a few times already...Thank you so much!
The BDC course is so detailed, and it has everything someone in BDC would need to know. Thanks to this course, I can honestly say that I learn a lot about the BDC position. I use the scripts and workflow guides every day.