Automotive Service Manager Master Course​

The online Automotive Service Manager training course is your complete guide to running a profitable service department.

The online Automotive Service Manager training course explains everything you need to understand the automotive service industry and gives you the tools you need to be successful service manager at many dealerships. Course topics include managing service advisors for better customer retention, technician efficiency, productivity, effective labor rate, and more! With this training, you will be able to make smarter decisions, interpret financial reports, and manage expenses more effectively.

Students will have exclusive access to several monthly KPI calculations essential to running a profitable service department and service management workflow guidelines to keep you on the right path.

You'll learn everything about automotive service management to help you stand out from the competition, and you can complete the course at your own pace. Plus, earn a certification of achievement to help you stand out from other managers applying for the same service manager job position. You'll be ready to take on the challenges of being a successful service manager in no time.

Enroll in automotive service manager training today to take your career to the next level.

Online Automotive Service Manager Course​

Online Automotive Service Manager Training Course Description

The Online Automotive Service Manager Training Course explains everything you need to know to start your automotive service management career quickly and become a profitable service manager.

The Service Managers Training Course provides you with the right tools to fix recurring problem areas such as technician efficiency, productivity, and effective labor rate. This course gives managers a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Students will understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance. You will learn how to set daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.

Your path to a successful service manager includes learning to mentor your staff. Discover how to quickly grow your service advisor’s product knowledge, improve advisor cross-selling skills, and increase sales closing rates. Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your service department’s productivity and efficiency, influence your service advisors to cross-sell more services, plus learn how to reduce shop expenses to earn a higher net profit.

The Automotive Service Manager Training Course provides students with a comprehensive explanation of the automotive service management industry and the ability to move forward with greater confidence. This course provides managers with downloadable KPI calculation spreadsheets and step-by-step workflow guides explaining how to perform everything from daily managerial tasks to annual forecasting. 

Enroll now and start learning how to become a successful service manager!

Online Automotive Service Manager Training Learning Outcome​

Upon course completion, students will learn the following service management skills:

Who Should Take The Automotive Service Management Course?

Who Is The Service Manager Training Course For?

This course is for anyone who has one to two years of automotive service experience and wants to get into a service manager’s position but is unsure where to start. You’ll learn everything about service management, from customer satisfaction, hiring service advisors and technicians that meet your company’s culture, to effective shop management, and you can complete the course at your own pace.

With the online automotive service manager training course, you can learn at your own pace and start your new career quicker. Plus, the certification program will help you stand out from the competition when it comes time to apply for service manager jobs. You’ll be ready to take on the challenges of being a successful service manager in no time.

  • Learn at your own pace online from the comfort of your own home
  • Feel confident that you’re doing everything possible to run a successful service department
  • Transform your career and learn a new skill that will set you apart from the competition
  • Never feel overwhelmed by running a dealership service department again
  • Start making more money than you ever thought possible
  • See how you can effectively manage an automotive service department from start to finish

Enroll in the automotive service manager training course now and start learning how to become a successful service manager today!

Looking for more tips on how to manage the service department and customer satisfaction?

Check out our articles for more helpful tips, where you’ll find excellent ways to motivate people in your fixed operations department, improve service advisor performance, and help close the gap with customer relations. Check out the article 7 Tips Every Dealership Manager Must Know To Become Better Leaders to see how your leadership skill fare.

Need job descriptions for the fixed operations department? Visit our job description page, where you’ll find this downloadable Service Manager job description, Service Advisors job description, and more!

Course Content

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LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT
LESSON 5: TRACKING SERVICE ADVISOR KPI’S – HOW TO TROUBLESHOOT PROBLEMS AND PROVIDE THE PROPER GUIDANCE TO SELL MORE LABOR
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS
LESSON 7: BREAKDOWN OF THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT
LESSON 10: A CLEARER UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES
LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)
LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH
LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES
LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT
LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS
LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS
LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

12 Courses

Not Enrolled
CA $995.00

Course Includes

  • 17 Lessons
  • 73 Topics
  • 16 Quizzes
  • Course Certificate

Ratings and Reviews

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What's your experience? We'd love to know!
Brian Torres
Posted 8 months ago
Great asset

The service manager course has lots of great content and is an asset to service managers at any level. It adds structure to what I've learned over the past 4 years and has taught me even more than I thought. The additional resources are powerful tools I refer to every day. Yes, I would recommend this course.

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Radu Rawat
Posted 8 months ago
Service managers A to Z guide!

The service manager course has taught me so much! I can't believe it costs less than what other larger companies want. The course walks managers through improving their department by understanding where it is financially today. Then it teaches you how to review departmental expenses, and shows how to calculate current performance, become a mentor, and teach your staff to improve their performance.

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Stacey Farra
Posted 8 months ago
Service Managers Handbook

The service manager course has become my personal handbook. It discusses everything from troubleshooting poor sales, forecasting, analyzing expense accounts, creating payment plans, and monitoring employee performance and what to do to improve departmental gross profit. The course even shows you how to mentor staff and start an inclusive company culture.

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Matt Kristy
Posted 8 months ago
Wow

The service manager course helps explain everything and more. There is so much to know and keep track of when you're a service manager. Since taking the course, I have become more hands-on with my team, and I can see a pleasant change in my staff. They seem happier and gross sales have gone up too.

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Naomi Turner
Posted 8 months ago
I'm already seeing improvements in my department!

The course is well laid out and contains valuable insight on running the service department. I'm enjoying this and learning lots of tricks. The best section is on measuring service advisor and technician performance and how to troubleshoot problems.

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Alex Yates
Posted 8 months ago
Exactly what I was looking for!

The service manager course was detailed and very informative. I learned new terms and how to do my job better. The workflow guide and spreadsheets make the manager course invaluable. Thank you!

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Hannah Barker
Posted 8 months ago
Great for new service managers

I took this course because I'm a new service manager and was worried that I couldn't handle the job, but this course does a great job covering key aspects of everyday tasks and troubleshooting performance issues. It even covers leadership skills and mentoring staff. I certainly appreciate that the course comes with downloadable spreadsheets, and the workflow guide is an asset.

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