Automotive Service Manager Master Course​

The Automotive Service Manager Master Course. The Complete Guide To Having A Profitable Service Department.

WHAT WILL I LEARN?

Online Automotive Service Manager Course

COURSE DESCRIPTION

The Automotive Service Manager Master Course explains everything you need to know to quickly start your automotive service industry career and become a profitable service manager.

Before taking your shop forward, you need to understand where it stands financially today and how to fix existing problems correctly.

The Service Managers Essential Course provides you with the right tools to fix common problem areas such as technician efficiency, productivity, and the effective labor rate. With this course, managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance. You will learn how to set up daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.

Your path to a successful service manager includes learning to mentor your staff. Discover how you can quickly grow your service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.

Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.

This course provides managers with a step-by-step guide explaining how to perform everything from daily routine tasks to annual forecasting.

Begin your road map to advance your management skills, understand service financing, and control your expense accounts. The Automotive Service Manager Master Course provides you with a comprehensive understanding of the automotive service repair industry and go forward with greater confidence.

Master techniques used by successful service managers to accelerate your career in the automotive industry today.

WHO SHOULD TAKE THIS COURSE?

Requirements

  • This course is for anyone who knows the basics of the service industry and wants to get into a manager’s position but is unsure where to start.
  • If you are comfortable in the automotive industry and have a minimum of one to two years of automotive service experience.
  • Current service managers looking to understand the department better and wish to grow their knowledge.
  • Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.

Course Content

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LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT
LESSON 5: TRACKING SERVICE ADVISOR KPI’S – HOW TO TROUBLESHOOT PROBLEMS AND PROVIDE THE PROPER GUIDANCE TO SELL MORE LABOR
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS
LESSON 7: BREAKDOWN OF THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT
LESSON 10: A CLEARER UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES
LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)
LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH
LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES
LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT
LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS
LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS
LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

40 Courses

Not Enrolled
CA $995.00

Course Includes

  • 17 Lessons
  • 73 Topics
  • 16 Quizzes
  • Course Certificate

Ratings and Reviews

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What's your experience? We'd love to know!
Brian Torres
Posted 3 months ago
Great asset

The service manager course has lots of great content and is an asset to service managers at any level. It adds structure to what I've learned over the past 4 years and has taught me even more than I thought. The additional resources are powerful tools I refer to every day. Yes, I would recommend this course.

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Radu Rawat
Posted 3 months ago
Service managers A to Z guide!

The service manager course has taught me so much! I can't believe it costs less than what other larger companies want. The course walks managers through improving their department by understanding where it is financially today. Then it teaches you how to review departmental expenses, and shows how to calculate current performance, become a mentor, and teach your staff to improve their performance.

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Stacey Farra
Posted 3 months ago
Service Managers Handbook

The service manager course has become my personal handbook. It discusses everything from troubleshooting poor sales, forecasting, analyzing expense accounts, creating payment plans, and monitoring employee performance and what to do to improve departmental gross profit. The course even shows you how to mentor staff and start an inclusive company culture.

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Matt Kristy
Posted 3 months ago
Wow

The service manager course helps explain everything and more. There is so much to know and keep track of when you're a service manager. Since taking the course, I have become more hands-on with my team, and I can see a pleasant change in my staff. They seem happier and gross sales have gone up too.

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Naomi Turner
Posted 3 months ago
I'm already seeing improvements in my department!

The course is well laid out and contains valuable insight on running the service department. I'm enjoying this and learning lots of tricks. The best section is on measuring service advisor and technician performance and how to troubleshoot problems.

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Alex Yates
Posted 3 months ago
Exactly what I was looking for!

The service manager course was detailed and very informative. I learned new terms and how to do my job better. The workflow guide and spreadsheets make the manager course invaluable. Thank you!

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Hannah Barker
Posted 3 months ago
Great for new service managers

I took this course because I'm a new service manager and was worried that I couldn't handle the job, but this course does a great job covering key aspects of everyday tasks and troubleshooting performance issues. It even covers leadership skills and mentoring staff. I certainly appreciate that the course comes with downloadable spreadsheets, and the workflow guide is an asset.

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