Automotive Service Manager Master Course
- Skill Level: Intermediate
- Certificate of Achievement: Yes
- Passing Grade: 60%
- Duration: 13h 50m
- Downloadable Resources: 18
- Self-Paced: Yes
- Course Access: Lifetime
- Language: English
- Video: No
- All Text Course: Yes
WHAT WILL I LEARN?
- Step-by-step guide to maximize CP labor rates & repair hours sold
- See how to make service profitable again
- CP & matrix labor rate calculation formulas
- Increase personal development, onboarding & leadership skills
- Comprehensive financial metrics & profitability lessons
- Easy to follow automotive service manager workflow guide
- Annual service sales & expense forecasting spreadsheet
- Measuring monthly advisor performance spreadsheets
- KPI formulas to measure your shop's monthly performance
- Earn a automotive service manager certificate of achievement in 14 hours
Online Automotive Service Manager Course
COURSE DESCRIPTION
The Automotive Service Manager Master Course explains everything you need to know to quickly start your automotive service industry career and become a profitable service manager.
Before taking your shop forward, you need to understand where it stands financially today and how to fix existing problems correctly.
The Service Managers Essential Course provides you with the right tools to fix common problem areas such as technician efficiency, productivity, and the effective labor rate. With this course, managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.
Understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance. You will learn how to set up daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.
Your path to a successful service manager includes learning to mentor your staff. Discover how you can quickly grow your service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.
Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.
This course provides managers with a step-by-step guide explaining how to perform everything from daily routine tasks to annual forecasting.
Begin your road map to advance your management skills, understand service financing, and control your expense accounts. The Automotive Service Manager Master Course provides you with a comprehensive understanding of the automotive service repair industry and go forward with greater confidence.
Master techniques used by successful service managers to accelerate your career in the automotive industry today.
WHO SHOULD TAKE THIS COURSE?
- Service Managers
- Assistant Service Managers
- Experienced Service Advisors
- Shop Supervisors
- Fixed Operations Managers
- General Managers
Requirements
- This course is for anyone who knows the basics of the service industry and wants to get into a manager’s position but is unsure where to start.
- If you are comfortable in the automotive industry and have a minimum of one to two years of automotive service experience.
- Current service managers looking to understand the department better and wish to grow their knowledge.
- Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.
Course Content
About Instructor
Course Includes
- 17 Lessons
- 73 Topics
- 16 Quizzes
- Course Certificate
Ratings and Reviews
Radu Rawat
The service manager course has taught me so much! I can't believe it costs less than what other larger companies want. The course walks managers through improving their department by understanding where it is financially today. Then it teaches you how to review departmental expenses, and shows how to calculate current performance, become a mentor, and teach your staff to improve their performance.
Stacey Farra
The service manager course has become my personal handbook. It discusses everything from troubleshooting poor sales, forecasting, analyzing expense accounts, creating payment plans, and monitoring employee performance and what to do to improve departmental gross profit. The course even shows you how to mentor staff and start an inclusive company culture.
Matt Kristy
The service manager course helps explain everything and more. There is so much to know and keep track of when you're a service manager. Since taking the course, I have become more hands-on with my team, and I can see a pleasant change in my staff. They seem happier and gross sales have gone up too.
Naomi Turner
The course is well laid out and contains valuable insight on running the service department. I'm enjoying this and learning lots of tricks. The best section is on measuring service advisor and technician performance and how to troubleshoot problems.
Hannah Barker
I took this course because I'm a new service manager and was worried that I couldn't handle the job, but this course does a great job covering key aspects of everyday tasks and troubleshooting performance issues. It even covers leadership skills and mentoring staff. I certainly appreciate that the course comes with downloadable spreadsheets, and the workflow guide is an asset.
The service manager course has lots of great content and is an asset to service managers at any level. It adds structure to what I've learned over the past 4 years and has taught me even more than I thought. The additional resources are powerful tools I refer to every day. Yes, I would recommend this course.