Automotive Service Manager Master Course
The online Automotive Service Manager training course explains everything you need to understand the automotive service industry and gives you the tools you need to be successful service manager at many dealerships. Course topics include managing service advisors for better customer retention, technician efficiency, productivity, effective labor rate, and more! With this training, you will be able to make smarter decisions, interpret financial reports, and manage expenses more effectively.
Students will have exclusive access to several monthly KPI calculations essential to running a profitable service department and service management workflow guidelines to keep you on the right path.
You'll learn everything about automotive service management to help you stand out from the competition, and you can complete the course at your own pace. Plus, earn a certification of achievement to help you stand out from other managers applying for the same service manager job position. You'll be ready to take on the challenges of being a successful service manager in no time.
Enroll in automotive service manager training today to take your career to the next level.
Online Automotive Service Manager Course
- Skill Level: Intermediate
- Certificate of Achievement: Yes
- Passing Grade: 60%
- Duration: 13h 50m
- Downloadable Resources: 18
- Self-Paced: Yes
- Course Access: Lifetime
- Language: English
- Video: No
- All Text Course: Yes
Online Automotive Service Manager Training Course Description
The Online Automotive Service Manager Training Course explains everything you need to know to start your automotive service management career quickly and become a profitable service manager.
The Service Managers Training Course provides you with the right tools to fix recurring problem areas such as technician efficiency, productivity, and effective labor rate. This course gives managers a toolkit to make smarter decisions, interpret financial reports, and manage costs better.
Students will understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance. You will learn how to set daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.
Your path to a successful service manager includes learning to mentor your staff. Discover how to quickly grow your service advisor’s product knowledge, improve advisor cross-selling skills, and increase sales closing rates. Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your service department’s productivity and efficiency, influence your service advisors to cross-sell more services, plus learn how to reduce shop expenses to earn a higher net profit.
The Automotive Service Manager Training Course provides students with a comprehensive explanation of the automotive service management industry and the ability to move forward with greater confidence. This course provides managers with downloadable KPI calculation spreadsheets and step-by-step workflow guides explaining how to perform everything from daily managerial tasks to annual forecasting.
Enroll now and start learning how to become a successful service manager!
Online Automotive Service Manager Training Learning Outcome
Upon course completion, students will learn the following service management skills:
- Step-by-step guide to maximize CP labor rates & repair hours sold
- Improve your service advisors customer relations
- Increase customer satisfaction and customer retention soft skills
- Understand customer pay & matrix labor rate calculation formulas
- Increase personal development, onboarding & service management leadership skills
- Comprehensive financial metrics & profitability lessons
- Easy to follow automotive service manager workflow guide
- Annual service sales & expense forecasting spreadsheet
- Measure monthly advisor performance and learn to improve them
- KPI formulas on spreadsheets to measure your shop's weekly & monthly performance
- Complete the service manager training course in 14 hours and receive your certificate of achievement
Who Should Take The Automotive Service Management Course?
- Service Managers
- Assistant Service Managers
- Experienced Service Advisors
- Shop Supervisors
- Fixed Operations Managers
- General Managers
Who Is The Service Manager Training Course For?
This course is for anyone who has one to two years of automotive service experience and wants to get into a service manager’s position but is unsure where to start. You’ll learn everything about service management, from customer satisfaction, hiring service advisors and technicians that meet your company’s culture, to effective shop management, and you can complete the course at your own pace.
With the online automotive service manager training course, you can learn at your own pace and start your new career quicker. Plus, the certification program will help you stand out from the competition when it comes time to apply for service manager jobs. You’ll be ready to take on the challenges of being a successful service manager in no time.
- Learn at your own pace online from the comfort of your own home
- Feel confident that you’re doing everything possible to run a successful service department
- Transform your career and learn a new skill that will set you apart from the competition
- Never feel overwhelmed by running a dealership service department again
- Start making more money than you ever thought possible
- See how you can effectively manage an automotive service department from start to finish
Enroll in the automotive service manager training course now and start learning how to become a successful service manager today!
Looking for more tips on how to manage the service department and customer satisfaction?
Check out our articles for more helpful tips, where you’ll find excellent ways to motivate people in your fixed operations department, improve service advisor performance, and help close the gap with customer relations. Check out the article 7 Tips Every Dealership Manager Must Know To Become Better Leaders to see how your leadership skill fare.
Need job descriptions for the fixed operations department? Visit our job description page, where you’ll find this downloadable Service Manager job description, Service Advisors job description, and more!
Course Content
LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
Course Content
About Instructor
Course Includes
- 17 Lessons
- 73 Topics
- 16 Quizzes
- Course Certificate
Ratings and Reviews
Brian Torres
The service manager course has lots of great content and is an asset to service managers at any level. It adds structure to what I've learned over the past 4 years and has taught me even more than I thought. The additional resources are powerful tools I refer to every day. Yes, I would recommend this course.
Radu Rawat
The service manager course has taught me so much! I can't believe it costs less than what other larger companies want. The course walks managers through improving their department by understanding where it is financially today. Then it teaches you how to review departmental expenses, and shows how to calculate current performance, become a mentor, and teach your staff to improve their performance.
Stacey Farra
The service manager course has become my personal handbook. It discusses everything from troubleshooting poor sales, forecasting, analyzing expense accounts, creating payment plans, and monitoring employee performance and what to do to improve departmental gross profit. The course even shows you how to mentor staff and start an inclusive company culture.
Matt Kristy
The service manager course helps explain everything and more. There is so much to know and keep track of when you're a service manager. Since taking the course, I have become more hands-on with my team, and I can see a pleasant change in my staff. They seem happier and gross sales have gone up too.
Naomi Turner
The course is well laid out and contains valuable insight on running the service department. I'm enjoying this and learning lots of tricks. The best section is on measuring service advisor and technician performance and how to troubleshoot problems.
Hannah Barker
I took this course because I'm a new service manager and was worried that I couldn't handle the job, but this course does a great job covering key aspects of everyday tasks and troubleshooting performance issues. It even covers leadership skills and mentoring staff. I certainly appreciate that the course comes with downloadable spreadsheets, and the workflow guide is an asset.
Reaffirmed some of my current policies and gave insight to new ideas.