Automotive Service Manager Master Course – Remote Classes (SMRC22)

CA$999.95

Description

Automotive Service Manager Master Course – Remote Classes

Location: Virtual Campus

Course Start Dates:

  • Spring June 4, 2022 Sold Out
  • Summer July 30, 2022 Sold Out
  • Fall October 11, 2022
  • Winter January 5, 2023

Course Duration: 4 weeks

Total Course Hours: Study Time 13 hr 50 min / In-class 11 hr

Classroom Attendance Time: 6:30 p.m. – 8:00 p.m. EST (twice weekly see course schedule for further details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

 

Spring 2022 Schedule

Course Opens June 4, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
June 7, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
June 10, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
June 14, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
June 17, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
June 21, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
June 24, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
June 28, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Summer 2022 Schedule

Course Opens July 30, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
August 4, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
August 8, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
August 11, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
August 15, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
August 18, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
August 22, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
August 25, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Fall 2022 Schedule

Course Opens October 11, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
October 14, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
October 18, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
October 21, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
October 25, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
October 28, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
November 1, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
November 4, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Winter 2022 Schedule

Course Opens January 5, 2023 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
January 9, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
January 12, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
January 16, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
January 19, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
January 23, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
January 26, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
January 30, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes