Automotive Service Advisor Essential Course – Remote Classes (SARC22)

CA$599.95

Description

Automotive Service Advisor Essential Course – Remote Classroom

CA$599.95

Location: Virtual Campus

Course Start Dates:

  • Spring May 31, 2022 Sold Out
  • Summer July 30, 2022 Sold Out
  • Fall September 19, 2022
  • Fall November 26,2022
  • Winter January 14, 2023

Course Duration: 3 weeks

Total Course Hours: Study Time 9 hr 35 min / In-class 9 hr 30 min

Classroom Attendance Time: 6:30 p.m. – 8:00 p.m. EST (twice weekly see course schedule for further details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

Spring 2022 Schedule

Course Opens May 31, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
June 2, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
June 6, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
June 9, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
June 13, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
June 16, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
June 20, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Summer 2022 Schedule

Course Opens July 30, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
August 2, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
August 5, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
August 9, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
August 12, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
August 16, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
August 19, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Fall 2022-1 Schedule

Course Opens September 19, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
September 23, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
September 27, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
September 30, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
October 4, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
October 7, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
October 11, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Fall 2022-2 Schedule

Course Opens November 26,2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
November 28, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
December 1, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
December 5, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
December 8, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
December 12, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
December 15, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Winter 2022 Schedule

Course Opens January 14, 2023 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
January 17, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
January 20, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
January 24, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
January 27, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
January 31, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
February 3, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours