Automotive Service Advisor Essential Course – Corporate

CA$695.00

Group savings apply to automotive stores, dealerships, private organizations, government & public services.

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Group savings apply to automotive stores, dealerships, private organizations, government & public services. Mix and match Corporate Courses to earn more discounts.

Description

Automotive Service Advisor Essential Course – Corporate Independent Online Learning

Location: Virtual

Course Start Dates: N/A*

Skill Level: Beginner

Total Course Hours: Study time 9 hrs 35 min

Total Lessons: 12

Video: No

All Text Course: Yes

Certificate Of Achievement: Yes

Who Should Take This Course?

  • Inexperienced & new employees
  • Automotive service consultants
  • Automotive BDC representatives

*The “Automotive Service Advisor Essential Course – Corporate” is a self-paced course. Students can learn at their speed and schedule.

Course Summary

Automotive Service Advisor Essential Course – Corporate

The Automotive Service Advisor Essentials Course​ explains everything your employees need to know to start selling more products for your service department employed at dealerships and independent shops. The course is a personal road map to improve your service advisor’s soft skills, show them effective selling techniques, and build the confidence to cross-sell more services.
The Service Advisor Essential Course teaches new employees from the ground up. They’ll gain an in-depth knowledge of vehicle maintenance needs and automotive repairs early on. Each lesson is loaded with word tracks advisors use every day to make your service advisors sound like a customer service superhero and close more deals.

The course includes step-by-step service advisor workflow guides containing everything a service advisor needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how your advisors can grow their product knowledge, understand how to cross-sell services, and sell more repairs per invoice.

Downloadable Resources:

  • 7 Service advisor product knowledge cross-selling guides
  • 4 Service advisor daily workflow quick reference guides
  • 20 Automotive advisor phone scripts for service customers

 

What Will Employees Learn?

  • Step-by-step customer meet and greet & walkaround process
  • Vehicle maintenance, warranty & repairs explained
  • Service maintenance items and value selling strategies explained
  • Effective sales techniques to sell more multi-point inspection repairs
  • Learn how to improve their soft skills
  • Understand how to become an active listener & ask open-ended questions
  • Easy to follow automotive service advisor’s daily workflow guide
  • Top three sales closing techniques with sample scripts
  • Best tips to avoid common service advisor pitfalls
  • Learn how to measure monthly performance with KPI formulas

The Automotive Service Advisor Essential course is ideal for employees with limited or no prior knowledge of the automotive industry and experienced staff who need to improve their soft skills. Your service advisors can complete the course and be ready to sell in one week.

 

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT SERVICE REPAIR ORDERS
LESSON 4: BREAKING DOWN NEW VEHICLE FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR AUTOMOTIVE SERVICE ADVISORS
LESSON 6: HOW SERVICE ADVISORS CAN TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: AUTOMOTIVE SERVICE ADVISOR CUSTOMER CONSULTATION STEPS
LESSON 8: THE MOST EFFECTIVE SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: COMPLETING THE SERVICE VISIT - THE SERVICE VEHICLE DELIVERY PROCESS WORKFLOW
Lesson 10: HOW TO REACH YOUR SALES GOALS WITH SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: THE ULTIMATE SERVICE ADVISOR WORKFLOW QUICK REFERENCE GUIDE
LESSON 12: SCHEDULING SERVICE APPOINTMENTS & CALL SCRIPTS HANDBOOK

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