Automotive Service Manager Master Course​ – Corporate

Course Summary

The Service Managers Essential Course provides management employees with the right tools to restore technician efficiency, productivity, and the effective labor rate. Service managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Students will understand what it takes to build sustainable KPI metrics to make a difference in your shop’s performance. Students will learn to set up daily advisor and technician benchmarks, focus on operational improvements, and monitor key performance indicators.

Your employees’ path to becoming a successful service manager includes learning to mentor staff. Students will discover how to quickly grow their service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.

Upon completing the service manager course, students have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of the service department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.

Downloadable Resources:

• 18 downloadable guides & KPI calculation spreadsheets
• Easy to follow automotive service manager workflow checklist
• Annual service sales & expense forecasting spreadsheet

What Will Employees Learn?

• A step-by-step guide to maximize CP labor rates & repair hours sold
• See how to make service profitable again
• CP & matrix labor rate calculation formulas
• Increase personal development, onboarding & leadership skills
• Comprehensive financial metrics & profitability lessons
• Annual service sales & expense forecasting spreadsheet
• Measuring monthly advisor performance spreadsheets
• KPI formulas to measure your shop’s monthly performance

The Automotive Service Manager Master course is ideal for managers with limited knowledge of the automotive industry and experienced staff who need to improve their existing talent.