Automotive Service Manager Master Course​ – Corporate

CA$995.00

Group savings apply to automotive stores, dealerships, private organizations, government & public services.

Mix and match corporate courses to earn more discounts.

Select the number of students to enroll in this course.

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Bulk deal
Quantity Discount Discounted price
1 - 2 - CA$995.00
3 - 8 25% CA$746.25
9 + 40% CA$597.00

Group savings apply to automotive stores, dealerships, private organizations, government & public services. Mix and match Corporate Courses to earn more discounts.

Description

Automotive Service Manager Master Course​ – Corporate Independent Online Learning

Location: Virtual Classroom

Course Start Dates: N/A*

Skill Level: Intermediate

Total Course Hours: Study time 13 hrs 50 min

Total Lessons: 17

Video: No

All Text Course: Yes

Certificate Of Achievement: Yes

Who Should Take This Course?

  • Inexperienced & new employees
  • Service Managers
  • Assistant Service Managers
  • Experienced Service Advisors
  • Shop Supervisors
  • Fixed Operations Managers
  • General Managers

*The “Automotive Service Manager Master Course​ – Corporate” is a self-paced course. Students can learn at their speed and schedule.

Course Summary

The Service Managers Essential Course provides management employees with the right tools to restore technician efficiency, productivity, and the effective labor rate. Service managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Students will understand what it takes to build sustainable KPI metrics to make a difference in your shop’s performance. Students will learn to set up daily advisor and technician benchmarks, focus on operational improvements, and monitor key performance indicators.

Your employees’ path to becoming a successful service manager includes learning to mentor staff. Students will discover how to quickly grow their service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.

Upon completing the service manager course, students have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of the service department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.

Downloadable Resources:

  • 18 downloadable guides & KPI calculation spreadsheets
  • Easy to follow automotive service manager workflow checklist
  • Annual service sales & expense forecasting spreadsheet

 

What Will Employees Learn?

  • A step-by-step guide to maximize CP labor rates & repair hours sold
  • See how to make service profitable again
  • CP & matrix labor rate calculation formulas
  • Increase personal development, onboarding & leadership skills
  • Comprehensive financial metrics & profitability lessons
  • Annual service sales & expense forecasting spreadsheet
  • Measuring monthly advisor performance spreadsheets
  • KPI formulas to measure your shop’s monthly performance

The Automotive Service Manager Master course is ideal for managers with limited knowledge of the automotive industry and experienced staff who need to improve their existing talent.

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT
LESSON 5: TRACKING SERVICE ADVISOR KPI’S – HOW TO TROUBLESHOOT PROBLEMS AND PROVIDE THE PROPER GUIDANCE TO SELL MORE LABOR
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS
LESSON 7: BREAKDOWN OF THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT
LESSON 10: A CLEARER UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES
LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)
LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH
LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES
LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT
LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS
LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS
LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)

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