Automotive Service Manager Master Course – Remote Classes (GSSMRC22)

Course Summary

The Automotive Service Manager Master Course explains everything you need to know to quickly start your automotive service industry career and become a profitable service manager.

Before taking your shop forward, you need to understand where it stands financially today and how to fix existing problems correctly.

The Service Managers Essential Course provides you with the right tools to fix common problem areas such as technician efficiency, productivity, and the effective labor rate. With this course, managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance. You will learn how to set up daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.

Your path to a successful service manager includes learning to mentor your staff. Discover how you can quickly grow your service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.

Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.

This course provides managers with a step-by-step guide explaining how to perform everything from daily routine tasks to annual forecasting.

Begin your road map to advance your management skills, understand service financing, and control your expense accounts. The Automotive Service Manager Master Course provides you with a comprehensive understanding of the automotive service repair industry and go forward with greater confidence.

Master techniques used by successful service managers to accelerate your career in the automotive industry today.

Included in the course are the following downloadable resources:

• Easy to follow automotive service manager workflow checklist
• Annual service sales & expense forecasting spreadsheet
• 18 downloadable guides and KPI calculation spreadsheets

What Will I Learn?

Lessons contain the same topics as the Automotive Service Manager Master Course designed to fast-track government-sponsored students with remote classroom lessons.

• A step-by-step guide to maximize CP labor rates & repair hours sold
• See how to make service profitable again
• CP & matrix labor rate calculation formulas
• Increase personal development, onboarding & leadership skills
• Comprehensive financial metrics & profitability lessons
• Annual service sales & expense forecasting spreadsheet
• Measuring monthly advisor performance spreadsheets
• KPI formulas to measure your shop’s monthly performance

Experience Level Requirement

• This course is for anyone who understands the automotive industry and wants to get into a manager’s position but is unsure where to start.
• If you are comfortable in the automotive industry and have a minimum of one to two years of automotive service experience.
• Current service managers looking to understand the department better and wish to grow their knowledge.
• Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.

Who Can Take This Course?

• Service Advisors
• Automotive Technicians
• Shop Supervisors

Instructors meet with students in virtual group classroom sessions twice a week to ensure all students gain an accurate and deep understanding of the course and test their knowledge.