Automotive Service Manager Master Course – Remote Classes (GSSMRC22)

Only available to government-sponsored students.

Complete the Government-Sponsored Enrollment Form tab to apply for this course.

Description

Automotive Service Manager Master Course – Remote Classes

CA$1,249.95

Location: Virtual Campus

Course Start Dates:

  • Spring June 4, 2022
  • Summer July 30, 2022
  • Fall October 11, 2022
  • Winter January 5, 2023

Course Duration: 4 weeks

Total Course Hours: Study Time 13 hr 50 min / In-class 11 hr

Classroom Attendance Time: 6:30 p.m. – 8:00 p.m. EST (twice weekly see course schedule for further details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Resume & Career Placement Assistance: Yes *

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

*Canadian residents only.

Only Available For Government-Sponsored Students

 

Course Summary

The Automotive Service Manager Master Course explains everything you need to know to quickly start your automotive service industry career and become a profitable service manager.

Before taking your shop forward, you need to understand where it stands financially today and how to fix existing problems correctly.

The Service Managers Essential Course provides you with the right tools to fix common problem areas such as technician efficiency, productivity, and the effective labor rate. With this course, managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Understand what it takes to build sustainable KPI metrics that will make a difference in your shop’s performance. You will learn how to set up daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.

Your path to a successful service manager includes learning to mentor your staff. Discover how you can quickly grow your service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.

Upon completing the service manager course, you’ll have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of your department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.

This course provides managers with a step-by-step guide explaining how to perform everything from daily routine tasks to annual forecasting.

Begin your road map to advance your management skills, understand service financing, and control your expense accounts. The Automotive Service Manager Master Course provides you with a comprehensive understanding of the automotive service repair industry and go forward with greater confidence.

Master techniques used by successful service managers to accelerate your career in the automotive industry today.

Included in the course are the following downloadable resources:

  • Easy to follow automotive service manager workflow checklist
  • Annual service sales & expense forecasting spreadsheet
  • 18 downloadable guides and KPI calculation spreadsheets

What Will I Learn?

Lessons contain the same topics as the Automotive Service Manager Master Course designed to fast-track government-sponsored students with remote classroom lessons.

  • A step-by-step guide to maximize CP labor rates & repair hours sold
  • See how to make service profitable again
  • CP & matrix labor rate calculation formulas
  • Increase personal development, onboarding & leadership skills
  • Comprehensive financial metrics & profitability lessons
  • Annual service sales & expense forecasting spreadsheet
  • Measuring monthly advisor performance spreadsheets
  • KPI formulas to measure your shop’s monthly performance

Experience Level Requirement

  • This course is for anyone who understands the automotive industry and wants to get into a manager’s position but is unsure where to start.
  • If you are comfortable in the automotive industry and have a minimum of one to two years of automotive service experience.
  • Current service managers looking to understand the department better and wish to grow their knowledge.
  • Everything in this course is made as simple as possible and described as someone having basic knowledge of the topics.

Who Can Take This Course?

  • Service Advisors
  • Automotive Technicians
  • Shop Supervisors

Instructors meet with students in virtual group classroom sessions twice a week to ensure all students gain an accurate and deep understanding of the course and test their knowledge.

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AN AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT
LESSON 5: GOLD STANDARDS OF TRACKING SERVICE ADVISOR KPI'S AND MENTORING
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS
LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT
LESSON 10: A CLEAR UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES
LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)
LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH
LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES
LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT
LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS
LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS
LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)

Spring 2022

Course Opens June 4, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
June 7, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
June 10, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
June 14, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
June 17, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
June 21, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
June 24, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
June 28, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Summer 2022

Course Opens July 30, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
August 4, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
August 8, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
August 11, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
August 15, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
August 18, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
August 22, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
August 25, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Fall 2022

Course Opens October 11, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
October 14, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
October 18, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
October 21, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
October 25, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
October 28, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
November 1, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
November 4, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Winter 2022

Course Opens January 5, 2023 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
January 9, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
January 12, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
January 16, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
January 19, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
January 23, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
January 26, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
January 30, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Government-Sponsored Enrollment Form

Attention Government-Sponsored Students

Government-sponsored students must complete the enrollment form. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.