Automotive Service Advisor Essential Course (GS)
Attention Government-Sponsored Students
Course Registration Notice: Government-sponsored students must complete the enrollment form first to qualify. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.
- Skill Level: Beginner
- Certificate of Achievement: Yes
- Passing Grade: 60%
- Duration: 9h 35m
- Downloadable Resources: 12+
- Bonus Resources: 20+ Scripts
- Self-Paced: Yes
- Course Access: Lifetime
- Language: English
- Video: No
- All Text Course: Yes
WHAT WILL I LEARN?
- Step-by-step customer meet and greet & walkaround process
- Vehicle maintenance, warranty, & repairs explained
- Service maintenance items and value selling strategies explained
- Effective sales techniques to sell more multi-point inspection repairs
- Understand how to become an active listener & ask open-ended questions
- Easy to follow automotive service advisor’s daily workflow cheat sheet
- Top three sales closing techniques with sample scripts
- Best tips to avoid common service advisor pitfalls
- Learn how to measure monthly performance with KPI formulas
- Over 20 automotive advisor call scripts for service customers
- Earn a service consultant certificate of achievement in 7 hours
Online Automotive Service Advisor Course
COURSE DESCRIPTION
Interested in becoming an automotive service consultant? The Automotive Service Advisor Essentials Course explains everything you need to know to start your automotive service industry career quickly.
The automotive service advisor program is your road map to successfully improve your service advisor’s soft skills and build up the confidence to cross-sell more services. You’ll earn a certificate of achievement, have a greater knowledge of core service advisor selling techniques, and start your service advisor career quicker. Each lesson is loaded with word tracks advisors use every day to make you sound like a customer service superhero and close more deals quickly in the automotive industry.
The Service Advisor Essential Course teaches you from the ground up. Early on, you will gain an in-depth knowledge of vehicle maintenance needs and automotive repairs. Included is the step-by-step service advisor workflow cheat sheet containing everything a service advisor needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per invoice. Master techniques used by successful service advisors and accelerate your career in the automotive industry today!
WHO SHOULD TAKE THIS COURSE?
- Inexperienced Individuals
- Existing Service Advisors
- Existing Automotive Employees
- Anyone Who Loves Cars
- Enjoys Talking To People
- Wants To Work In Sales
REQUIREMENTS
- No previous service experience or automotive knowledge is required.
- Everything in this course is made as simple as possible and is for anyone with limited or no prior knowledge of the automotive industry.
Course Content
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
Course Content
About Instructor
Course Includes
- 12 Lessons
- 70 Topics
- 9 Quizzes
- Course Certificate
Ratings and Reviews
It was well written, and I appreciate the 2nd last chapter, to summarize the key learning points. I was a Service Advisor, 30 years ago. The technology has changed, but the fundamentals remain the same. I appreciate identifying the different customer types, and appropriate methods to close a sale. This will improve my various CSI measures, and secure myself as a valuable team member.