Automotive Service Advisor Essential Course (GS)

Entry-Level, Self-Paced Course. The Automotive Service Advisor Essentials Course​ explains everything you need to know to start your automotive service industry career quickly.

Attention Government-Sponsored Students

Course Registration Notice: Government-sponsored students must complete the enrollment form first to qualify. It can take up to ten business days to process your request. Once approved, you will receive an email confirmation and course registration instructions.

WHAT WILL I LEARN?

Online Automotive Service Advisor Course

COURSE DESCRIPTION

Interested in becoming an automotive service consultant? The Automotive Service Advisor Essentials Course explains everything you need to know to start your automotive service industry career quickly.

The automotive service advisor program is your road map to successfully improve your service advisor’s soft skills and build up the confidence to cross-sell more services. You’ll earn a certificate of achievement, have a greater knowledge of core service advisor selling techniques, and start your service advisor career quicker. Each lesson is loaded with word tracks advisors use every day to make you sound like a customer service superhero and close more deals quickly in the automotive industry.

The Service Advisor Essential Course teaches you from the ground up. Early on, you will gain an in-depth knowledge of vehicle maintenance needs and automotive repairs. Included is the step-by-step service advisor workflow cheat sheet containing everything a service advisor needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how to grow your product knowledge quickly, see how to cross-sell services, and sell more repairs per invoice. Master techniques used by successful service advisors and accelerate your career in the automotive industry today!

WHO SHOULD TAKE THIS COURSE?

REQUIREMENTS

  • No previous service experience or automotive knowledge is required.
  • Everything in this course is made as simple as possible and is for anyone with limited or no prior knowledge of the automotive industry.

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT REPAIR ORDERS
LESSON 4: BREAKING DOWN FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR ADVISORS
LESSON 6: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: SERVICE ADVISOR CUSTOMER CONSULTATION PROCESS
LESSON 8: SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: SERVICE VEHICLE DELIVERY PROCESS
Lesson 10: SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: SERVICE ADVISOR WORKFLOW CHEAT SHEET
LESSON 12: SCHEDULING APPOINTMENTS & CALL SCRIPTS

About Instructor

Service Drive Automotive Training

Service Drive Automotive Training works with dealers across Canada and the United States as a consultant and a mentor for the past 5 years.

40 Courses

Not Enrolled
CA $695.00

Course Includes

  • 12 Lessons
  • 70 Topics
  • 9 Quizzes
  • Course Certificate

Ratings and Reviews

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What's your experience? We'd love to know!
Troy Sabaot
Posted 4 months ago
You can still teach an old dog, new tricks! Excellent course!

It was well written, and I appreciate the 2nd last chapter, to summarize the key learning points. I was a Service Advisor, 30 years ago. The technology has changed, but the fundamentals remain the same. I appreciate identifying the different customer types, and appropriate methods to close a sale. This will improve my various CSI measures, and secure myself as a valuable team member.

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