Automotive Service Advisor Essential Course – Corporate Virtual Classes (DSSARC22)

Course Summary

The Automotive Service Advisor Essentials Course​ explains everything your employees need to know to start selling more products for your service department. The course is a personal road map to improve your service advisor’s soft skills. It shows them effective selling techniques and builds the confidence to cross-sell more services.

The Service Advisor Essential Course teaches new employees from the ground up. They’ll gain an in-depth knowledge of vehicle maintenance needs and automotive repairs early on. Each lesson is loaded with word tracks advisors use every day to make your service advisors sound like a customer service superhero and close more deals.

The course includes step-by-step service advisor workflow guides containing everything a service advisor needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how your advisors can grow their product knowledge, understand how to cross-sell services, and sell more repairs per invoice.

Downloadable Resources:

• 7 Service advisor product knowledge cross-selling guides
• 4 Service advisor daily workflow quick reference guides
• 20 Automotive advisor phone scripts for service customers

What Will Employees Learn?

Lessons contain the same topics as the Automotive Service Advisor Essential Course designed to fast-track dealership employees with remote classroom lessons.

• Step-by-step customer meet and greet & walkaround process
• Vehicle maintenance, warranty & repairs explained
• Service maintenance items and value selling strategies explained
• Effective sales techniques to sell more multi-point inspection repairs
• Learn how to improve their soft skills
• Understand how to become an active listener & ask open-ended questions
• Easy to follow automotive service advisor’s daily workflow cheat sheet
• Top three sales closing techniques with sample scripts
• Best tips to avoid common service advisor pitfalls
• Learn how to measure monthly performance with KPI formulas

Instructors meet with students in virtual group classroom sessions twice a week to ensure your employees gain an accurate and deep understanding of the course and test their knowledge.

The Automotive Service Advisor Essential course is ideal for employees with limited or no prior knowledge of the automotive industry and experienced staff who need to improve their soft skills.