Automotive Service Advisor Essential Course – Corporate Virtual Classes (DSSARC22)

CA$599.95

Group savings apply to automotive stores, dealerships, private organizations, government & public services.

Mix and match Corporate Courses to earn more discounts.

Scroll down to see the course schedules.

Spring 2022
Spring 2022
Summer 2022
Summer 2022
Fall 2022
Fall 2022
Fall 2022-2
Fall 2022-2
Winter 2022
Winter 2022
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Bulk deal
Quantity Discount Discounted price
1 - 2 - CA$599.95
3 - 8 25% CA$449.96
9 + 40% CA$359.97

Group savings apply to automotive stores, dealerships, private organizations, government & public services. Mix and match Corporate Courses to earn more discounts.

Description

Automotive Service Advisor Essential Course – Corporate Virtual Classes

Location: Virtual Classroom

Course Start Dates:

  • Spring May 28, 2022 Sold Out
  • Summer July 30, 2022
  • Fall September 17, 2022
  • Fall November 25, 2022
  • Winter January 14, 2023

Course Duration: 3 weeks

Total Course Hours: Study Time 9 hr 30 min / In-class 9 hr 30 min

Classroom Attendance Time: 11:00 a.m. – 12:30 p.m. EST (twice weekly, see schedule for more details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

Course Summary

The Automotive Service Advisor Essentials Course​ explains everything your employees need to know to start selling more products for your service department. The course is a personal road map to improve your service advisor’s soft skills. It shows them effective selling techniques and builds the confidence to cross-sell more services.

The Service Advisor Essential Course teaches new employees from the ground up. They’ll gain an in-depth knowledge of vehicle maintenance needs and automotive repairs early on. Each lesson is loaded with word tracks advisors use every day to make your service advisors sound like a customer service superhero and close more deals.

The course includes step-by-step service advisor workflow guides containing everything a service advisor needs to know, from greeting customers the right way, maintaining a high level of service, and following up with vehicle repairs. Find out how your advisors can grow their product knowledge, understand how to cross-sell services, and sell more repairs per invoice.

Downloadable Resources:

  • 7 Service advisor product knowledge cross-selling guides
  • 4 Service advisor daily workflow quick reference guides
  • 20 Automotive advisor phone scripts for service customers

 

What Will Employees Learn?

Lessons contain the same topics as the Automotive Service Advisor Essential Course designed to fast-track dealership employees with remote classroom lessons.

  • Step-by-step customer meet and greet & walkaround process
  • Vehicle maintenance, warranty & repairs explained
  • Service maintenance items and value selling strategies explained
  • Effective sales techniques to sell more multi-point inspection repairs
  • Learn how to improve their soft skills
  • Understand how to become an active listener & ask open-ended questions
  • Easy to follow automotive service advisor’s daily workflow cheat sheet
  • Top three sales closing techniques with sample scripts
  • Best tips to avoid common service advisor pitfalls
  • Learn how to measure monthly performance with KPI formulas

Instructors meet with students in virtual group classroom sessions twice a week to ensure your employees gain an accurate and deep understanding of the course and test their knowledge.

The Automotive Service Advisor Essential course is ideal for employees with limited or no prior knowledge of the automotive industry and experienced staff who need to improve their soft skills.

 

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE ADVISOR COURSE
LESSON 2: CROSS-SELLING ADDITIONAL SERVICE MAINTENANCE ITEMS
LESSON 3: EVERYTHING YOU NEED TO KNOW ABOUT REPAIR ORDERS
LESSON 4: BREAKING DOWN FACTORY WARRANTY
LESSON 5: CUSTOMER SERVICE ESSENTIALS FOR ADVISORS
LESSON 6: HOW TO TACKLE CHALLENGES IN THE AUTOMOTIVE INDUSTRY
LESSON 7: SERVICE ADVISOR CUSTOMER CONSULTATION PROCESS
LESSON 8: SERVICE ADVISOR SALES PROCESS & CLOSING TECHNIQUES
LESSON 9: SERVICE VEHICLE DELIVERY PROCESS
Lesson 10: SERVICE KEY PERFORMANCE INDICATORS (KPI’S)
LESSON 11: SERVICE ADVISOR WORKFLOW CHEAT SHEET
LESSON 12: SCHEDULING APPOINTMENTS & CALL SCRIPTS

Spring 2022 Schedule

Course Opens May 28, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
June 2, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
June 6, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
June 9, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
June 13, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
June 16, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
June 20, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Summer 2022 Schedule

Course Opens July 30, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
August 2, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
August 5, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
August 9, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
August 12, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
August 16, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
August 19, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Fall 2022-1 Schedule

Course Opens September 17, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
September 23, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
September 27, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
September 30, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
October 4, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
October 7, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
October 11, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Fall 2022-2 Schedule

Course Opens November 25, 2022 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
November 28, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
December 1, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
December 5, 2022 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
December 8, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
December 12, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
December 15, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

Winter 2022 Schedule

Course Opens January 14, 2023 Automotive Service Advisor Essential Course Time Required
Lesson 1 Automotive Service Advisor Introduction 5 min
Lesson 2 Cross-Selling Service Maintenance Items 1 hr 30 min
January 17, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Everything You Need To Know About Repair Orders 1 hr
Lesson 4 Introduction To Factory Warranty Policy & Procedures 1 hrs
January 20, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 5 Customer Service Essentials For Advisors 1 hrs
Lesson 6 How To Tackle Challenges In The Automotive Industry 1 hrs
January 24, 2023 6:30 pm EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 7 Service Advisor Customer Consultation Steps 1 hrs
Lesson 8 Service Advisor Sales Process & Closing Techniques 1 hrs 15 min
January 27, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Service Vehicle Delivery Process 30 min
Lesson 10 Service Key Performance Indicators (KPI’s) 30 min
January 31, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 11 Service Advisor Workflow Cheat Sheet 30 min
Lesson 12 Scheduling Service Appointments & Call Scripts 30 min
February 3, 2023 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 19 Hours

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