Automotive Service Manager Master Course – Corporate Virtual Classes (DSMRC22)

CA$999.95

Group savings apply to automotive stores, dealerships, private organizations, government & public services.

Mix and match Corporate Courses to earn more discounts.

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Group savings apply to automotive stores, dealerships, private organizations, government & public services. Mix and match Corporate Courses to earn more discounts.

Description

Automotive Service Manager Master Course – Corporate Virtual Classes

Location: Virtual Campus

Course Start Dates:

  • Spring June 3, 2022 Sold Out
  • Summer July 29, 2022
  • Fall October 11, 2022
  • Winter January 5, 2023

Course Duration: 4 weeks

Total Course Hours: Study Time 14 hr 40 min / In-class 11 hr

Classroom Attendance Time: 11:00 a.m. – 12:30 p.m. EST (twice weekly, see schedule for more details)

Classroom Video Software: Zoom

Max. Students Per Classroom: 12

Instructors Per Class: 2

Note: This course includes six synchronous online sessions with the instructors at a scheduled day and time and self-directed activities that students complete before the next in-class session while adhering to specified due dates.

 

Course Summary

The Service Managers Master Course provides management employees with the right tools to restore technician efficiency, productivity, and the effective labor rate. Service managers will have a toolkit to make smarter decisions, interpret financial reports, and manage costs better.

Your service managers will understand what it takes to build sustainable KPI metrics to make a difference in your shop’s performance. Managers will also learn to set up daily advisor and technician benchmarks, focus on operational improvements and monitor key performance indicators.

Your employees’ path to becoming a successful service manager includes learning to mentor staff. Students will discover how to quickly grow their service advisor’s product knowledge, improve their cross-selling skills, and increase sales closing rates.

Upon completing the service manager course, students have critical thinking skills to resolve problems related to service operations. Have a deeper understanding of the service department’s productivity and efficiency, plus learn how to reduce shop expenses to earn a higher net profit.

Downloadable Resources:

  • 18 downloadable guides & KPI calculation spreadsheets
  • Easy to follow automotive service manager workflow checklist
  • Annual service sales & expense forecasting spreadsheet

 

What Will Employees Learn?

Lessons contain the same topics as the Automotive Service Manager Master Course designed to fast-track dealership employees with remote classroom lessons.

  • A step-by-step guide to maximize CP labor rates & repair hours sold
  • See how to make service profitable again
  • CP & matrix labor rate calculation formulas
  • Increase personal development, onboarding & leadership skills
  • Comprehensive financial metrics & profitability lessons
  • Annual service sales & expense forecasting spreadsheet
  • Measuring monthly advisor performance spreadsheets
  • KPI formulas to measure your shop’s monthly performance

Instructors meet with students in virtual group classroom sessions twice a week to ensure your employees gain an accurate and deep understanding of the course and test their knowledge.

The Automotive Service Manager Master course is ideal for managers with limited knowledge of the automotive industry and experienced staff who need to improve their existing talent.

Curriculum

Course Content

Expand All
LESSON 1: AUTOMOTIVE SERVICE MANAGER MASTER COURSE INTRODUCTION
LESSON 2: AN AUTOMOTIVE SERVICE MANAGERS PROFIT MANAGEMENT PATH TO SUCCESS
LESSON 3: LET'S MAKE THE SERVICE DEPARTMENT PROFITABLE AGAIN
LESSON 4: FUNDAMENTAL SERVICE DEPARTMENT KPI'S EVERY SERVICE MANAGER SHOULD GET RIGHT
LESSON 5: GOLD STANDARDS OF TRACKING SERVICE ADVISOR KPI'S AND MENTORING
LESSON 6: HOW TO CREATE PROFITABLE PERFORMANCE SERVICE PAY PLANS
LESSON 7: UNDERSTANDING THE SERVICE DEPARTMENTS FINANCIAL STATEMENT EXPENSE ACCOUNTS
LESSON 8: UNDERSTANDING THE AUTOMOTIVE SERVICE DEPARTMENTS ANNUAL FORECAST
LESSON 9: AUTOMOTIVE SHOP EQUIPMENT MANAGEMENT AND KEEPING YOUR FACILITY COMPLIANT
LESSON 10: A CLEAR UNDERSTANDING OF WARRANTY POLICIES, PROCEDURES, AND EMPLOYEE RESPONSIBILITIES
LESSON 11: HOW TO PROPERLY SET UP AN AUTOMOTIVE SERVICE DEPARTMENT BUSINESS DEVELOPMENT CENTER (BDC)
LESSON 12: AUTOMOTIVE SERVICE DEPARTMENT MARKETING AND GROWTH
LESSON 13: NURTURING SERVICE ADVISOR SOFT SKILLS TO IMPROVE CUSTOMER RETENTION AND GROSS SALES
LESSON 14: TACKLING EVERYDAY AUTOMOTIVE INDUSTRY CHALLENGES AND EMOTIONAL SUPPORT
LESSON 15: WHY YOU NEED TO IMPROVE COLLABORATION BETWEEN EMPLOYEES AND DEPARTMENTS
LESSON 16: ENHANCING THE SERVICE MANAGERS PERSONAL DEVELOPMENT AND PROMOTING LEADERSHIP SKILLS
LESSON 17: BONUS WORKFLOW GUIDES - THE SERVICE MANAGER STANDARD OPERATING PROCEDURE (SOP)

Spring 2022 Schedule

Course Opens June 3, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
June 7, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
June 10, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
June 14, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
June 17, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
June 21, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
June 24, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
June 28, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Summer 2022 Schedule

Course Opens July 29, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
August 4, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
August 8, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
August 11, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
August 15, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
August 18, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
August 22, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
August 25, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Fall 2022 Schedule

Course Opens October 11, 2022 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
October 14, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
October 18, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
October 21, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
October 25, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
October 28, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
November 1, 2022 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
November 4, 2022 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

Winter 2022 Schedule

Course Opens January 5, 2023 Automotive Service Manager Master Course​ Time Required
Lesson 1 Service Manager Intro 10 min
Lesson 2 Automotive Service Profit Management 1 hr
January 9, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 3 Making Service Profitable Again 1 hr 20 min
Lesson 4 Fundamental Service Department KPI’s 1 hr
Lesson 5 Service Advisor KPI Gold Standards 30 min
January 12, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 6 Service Staff Pay Plan Development 1 hr
Lesson 7 Understanding Financial Statement Expense Accounts 1 hr
Lesson 8 Annual Service Department Forecasting 1 hr
January 16, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 9 Shop Equipment & Facility Compliances 1 hr
Lesson 10 Service Warranty Policies & Procedures 101 40 min
Lesson 11 Setting Up A Business Development Center 40 min
Lesson 12 Service Marketing Optimization 40 min
January 19, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 13 Customer Service Soft Skills 1 hr 30 min
Lesson 14 Tackling Automotive Industry Challenges 40 min
January 23, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 15 Improving Collaboration Between Employees 40 min
Lesson 16 Personal Development & Leadership Skills 1 hr
January 26, 2023 11:00 am EST Zoom Classroom – Lesson Recap 1 hr 30 min
Lesson 17 Service Manager Standard Operating Procedure (SOP) 40 min
January 30, 2023 11:00 am EST Zoom Classroom – Lesson Recap 2 hr
Total Course Completion Time: 24 Hours 50 Minutes

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